Experience

Glue Up

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Senior Customer Success Manager

  • Feb 2022 - Present

  Glue Up is an all-in-one CRM platform that helps you build and grow your community through events, memberships & other digital tools.Principal activities:Key account manager of assigned clients from US and LATAM region managing end-to-end setup, execution, and implementation of the Glue Up SaaS platform.Increasing adoption, ensuring retention, and satisfaction of Glue Up's customers.Establishing a trusted/strategic relationship with each assigned client and driving continued value of our products and services.Developing, preparing, and nurturing customers for advocacy.Conducting training, product implementation and tracking customer usage of the platform.Working hand in hand with clients to establish critical goals and other key performance indicators and aid customers in achieving their goals.Working to identify and/or develop up-sell opportunities.Advocating customer needs/issues cross-departmentally.Helped on train new team of 5 CSMs in US and Brazil Show less

• Customer Success Manager LATAM

  • Feb 2021 - Feb 2022

• Sales Executive LATAM

  • Oct 2020 - Feb 2021

  Sales Executive for LATAM region.Establishing a trusted/strategic relationship with each assigned client and driving continued value of our products and services.Working to identify and/or develop up-sell opportunities.



OYO

• India
• Technology, Information and Internet
• 700 & Above Employee

• Account Manager

  • Mar 2020 - Oct 2020



OYO México

• Mexico
• Hospitality
• 1 - 100 Employee

• Business Development Manager

  • Oct 2019 - Mar 2020

  Drive quarterly and annual sales and revenue targets for a defined territory Lead an Entire competitive BD team. Generating new business through prospecting, cold calling, scheduling appointments and building relationships Responsible for end-to-end business development of Guadalajara ; includes planning and building short-term and long-term sales pipeline. Develop and manage relationships with Key Stake Holders. Cross-functional sales and implementation of new accounts through coordination with multiple internal teams Utilize CRM software (PipeDrive) daily to track sales calls and sales funnel Show less



Elevate Rooms

• Canada
• Hospitality
• 1 - 100 Employee

• Senior Market Manager

  • Jun 2019 - Oct 2019

  Prospecting partners, acquiring new properties to increase company listing, supporting the on boarding process as well. Develop and sustain strong partner relationships to optimize their performance by providing revenue management advice, marketing opportunities and also placing products (seasonal deals, content, availability, pricing and strategy overall), and being present in the local market and provide expertise to the local industry. Prospecting partners, acquiring new properties to increase company listing, supporting the on boarding process as well. Develop and sustain strong partner relationships to optimize their performance by providing revenue management advice, marketing opportunities and also placing products (seasonal deals, content, availability, pricing and strategy overall), and being present in the local market and provide expertise to the local industry.



Booking.com

• Netherlands
• Software Development
• 700 & Above Employee

• Account Manager Hotels

  • Apr 2015 - May 2019

  Visiting the important hotels and help to improve performance Invitations to participate in new campaigns (offering discounts, loyalty program) Responsible for area coverage develop and growth YoY Inform hotels and advise on allotment, availability and supply Rate checks and competitor checks Liaison person for hotels to contact when they have questions Providing hotels with information and advice by mail and email, including follow-ups Follow up on cancellations and evaluations Accompany and train hotels on how to use extranet and rates & availability system Show less



Booking.com

• Netherlands
• Software Development
• 700 & Above Employee

• Operational Team Leader

  • Oct 2014 - Jan 2015

  Started in Booking.com as coordinator; as coordinator I trained +10 new colleagues, by being buddy-colleague with the new hires, colleagues opening new offices: Santo Domingo and Cancun. As well create and develop Action Plan with coordinators in Colombia Office in order to improve skills and handling deadlines. I get the promotion to Operational Team Leader in 2014, handling a team of 4 coordinators and working side by side with other Operational Team Leader.

• Hotels Coordinator

  • Apr 2012 - Sep 2014

  Provide support to new and existing hosting partners, telephone contact and via email. Inform and advise on how to meet the demands of visitors on the website.Construction of the web pages of hotels and the train new hotels in how to use the extranet of booking.com and how to use the systems that can improve water availability and the offer.Support to Account Managers with different tasks in the office.



PGIM Real Estate

• United States
• Real Estate
• 700 & Above Employee

• Front Desk Agent

  • Nov 2011 - Apr 2012

  Organization of events inside and outside the office. Datebook of Regional Managers. Coordination of executive travel. Purchase plane tickets Booking of Hotels for groups and individuals Creation of the operations manual for the Operations Agent position, this manual has never existed in the company, creating it improved the communication and the line that must be followed by each process. Organization of events inside and outside the office. Datebook of Regional Managers. Coordination of executive travel. Purchase plane tickets Booking of Hotels for groups and individuals Creation of the operations manual for the Operations Agent position, this manual has never existed in the company, creating it improved the communication and the line that must be followed by each process.



Holiday Inn Express Reforma

• México

• Front Desk Manager

  • Nov 2010 - Nov 2011

  As Front Office Manager I was in charge 8 Agents Front Desk, Valet Parking 6 and 2 bellboys within the responsibilities performed in this work were: • Scheduling work schedules according to forecasts of occupation • Check the availability and sale of the day. • Developing administrative processes. • Contribute to the rate of customer satisfaction. (GUEST VIEW). • Conduct performance evaluations of all employees of the department As Front Office Manager I was in charge 8 Agents Front Desk, Valet Parking 6 and 2 bellboys within the responsibilities performed in this work were: • Scheduling work schedules according to forecasts of occupation • Check the availability and sale of the day. • Developing administrative processes. • Contribute to the rate of customer satisfaction. (GUEST VIEW). • Conduct performance evaluations of all employees of the department



Holiday Inn Toreo Satelite

• Mexico DF

• Revenue Manager

  • Dec 2007 - Nov 2010

  In charge of ROI, ADR monitoring Daily review of rates business conventions and groups. Income direct bookings. Extranets management of OTAs In charge of loyalty program Dealing directly with commercial accounts Room allocation groups In charge of ROI, ADR monitoring Daily review of rates business conventions and groups. Income direct bookings. Extranets management of OTAs In charge of loyalty program Dealing directly with commercial accounts Room allocation groups