Experience

CHW Cares, Inc.

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Senior Health Coach and Patient Experience Specialist

  • Jun 2021 - Present

  Key Responsibilities: ● Conducting outreach and community health education ● Working with diverse populations including senior adults ● Coaching and providing self-management education to patients with chronic health conditions such as diabetes, hypertension, asthma in the value-based care context to improve health outcomes and reduce cost ● Leading presentations and consultations for patients regarding health management ● Creating patient action plan with the assigned primary care doctor ● Contributing to the development of culturally tailored education and marketing materials ● Assessing current state of the medical clinic and provide recommendations for quality improvement Show less



City Health Works

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Lead Health Coach

  • Sep 2013 - Jun 2021

  (Under contract with Mount Sinai St Luke, NYC H+H Metropolitan Hospital and the Ryan Center) Key Responsibilities: ● Health coached patients with chronic conditions such as: diabetes, asthma, hypertension, COPD, congestive heart failure in evidence-based protocols to improve health outcomes and reduce cost ● Asthma Trainer – CHW Academy, Schenectady, NY ● Led presentations for patients regarding health management ● Connected patients with communities resources ● Participated in Community health fairs Show less



NewYork-Presbyterian Hospital

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Internship / Volunteer

  • Sep 2012 - Sep 2014

  Key Responsibilities: Internship – Oncology Clinic ● Helped with daily rounds and informs patient of any delays ● Assisted patient in filling out forms and translation when needed ● Helped prepare registration papers before the clinic starts ● Acted as a liaison between patients/families and staff ● Assisted staff with follow-up discharge calls ● Helped setting up the exam rooms Volunteer – McKeen Pavilion (VIP Area), New York, NY ● Supported and assists nurses to positively enhance the hospital stay for patients ● Referred all questions from visitors about patient’s condition, mood, etc. to the nurse ● Visited patients for the purpose of engaging them in conversation ● Provided general assistance to patients by: o Alerting nurse to patients who need help o Providing patient with amenities ● Assisted the nursing staff with: o Answering call lights and relaying patients’ needs o Reporting any beeping or alarm sounding equipment (i.e. AirCast, Baxter infusion pump, Tube Feeding pump) ● Assisted Accommodations Coordinators/Managers with conducting patient surveys ● Participated in the Annual Heart Hospital Community Event Internship/Volunteer – American Diabetes Association ● Participated in health fairs, workshops, expos, and other special events ● Participated in the Diabetes Expo, Javits Center, New York City – March 2013 ● Participated in the "La Feria de Salud", St Mary's Park, Bronx, NY - August 2013 Show less



Bank of America

• United States
• Banking
• 700 & Above Employee

• Assistant Banking Center Manager

  • Dec 1998 - Dec 2012

  Interim Branch Manager - Bank of America Accomplishments: ● Scored “Excellent” in compliance/operation audit increasing score by 60% from previous Manager’s audit results ● Surpassed quarterly sales goal established by Bank of America for the market ● Surpassed yearly sales goal established by Bank of America for our market Assistant Branch Manager - Bank of America Key Responsibilities: ● Performed full customer service tasks including: opening personal and business accounts, referring potential investment and mortgage prospects as well as loan inquiries ● Assisted the Spanish speaking Business community with banking needs ● Generated sales through daily and weekly telemarketing calls and by visiting local businesses to offer new banking relationship and promotional products ● Managed and processed different banking daily and monthly reports and inventory ● Observed banking center team in action and ensured customers’ needs were met ● Coordinated with Teller Operation Supervisor (TOS) teller scheduling, ATM management, official items inventory control, auditing & distribution ● Resolved customer service issues related to personal and business accounts. ● Coached staff of eight employees through daily staff meetings, monthly security meetings and weekly observations ● Served as Voice of Associate Volunteer: Communicated questions and concerns from branch associates to the market to improve associates “delight” and retention Show less