Experience

Classic Floors Ferrazzano

• United States
• Construction
• 1 - 100 Employee

• Item Master Control Analyst

  • Mar 2021 - Present



Amazon

• Warehouse Associate

  • Sep 2020 - Mar 2021

• Warehouse Associate

  • Jul 2020 - Aug 2020



First Cash Financial Services

• Orlando, Florida, Estados Unidos

• Assistant Store Manager

  • May 2019 - Jul 2020

  • Facilitate a customer-centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues • Administer processes and procedures within the store, which include inventory, loan management, merchandising, store presentation, store systems, and enterprise-level reporting • Evaluate store financial statements and drive profitability through communication and goal setting • Executed opening and closing procedures • Handle cash and… Show more • Facilitate a customer-centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues • Administer processes and procedures within the store, which include inventory, loan management, merchandising, store presentation, store systems, and enterprise-level reporting • Evaluate store financial statements and drive profitability through communication and goal setting • Executed opening and closing procedures • Handle cash and negotiable items in accordance with established policies/procedures/practices • Monitor loan qualification and buy processes to ensure value and integrity of all loans issued • Inventory control, cash handling and merchandising abilities • Communicate clearly and precisely to employees to ensure that they understand store mission and profit objectives Show less • Facilitate a customer-centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues • Administer processes and procedures within the store, which include inventory, loan management, merchandising, store presentation, store systems, and enterprise-level reporting • Evaluate store financial statements and drive profitability through communication and goal setting • Executed opening and closing procedures • Handle cash and… Show more • Facilitate a customer-centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues • Administer processes and procedures within the store, which include inventory, loan management, merchandising, store presentation, store systems, and enterprise-level reporting • Evaluate store financial statements and drive profitability through communication and goal setting • Executed opening and closing procedures • Handle cash and negotiable items in accordance with established policies/procedures/practices • Monitor loan qualification and buy processes to ensure value and integrity of all loans issued • Inventory control, cash handling and merchandising abilities • Communicate clearly and precisely to employees to ensure that they understand store mission and profit objectives Show less



Beall's Outlet Stores, Inc.

• United States
• Retail
• 100 - 200 Employee

• Store Supervisor

  • Sep 2018 - Apr 2019

  • Meet or exceed established store sales and performance goals daily. • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. • Performed opening and closing procedures. • Responsible for cash handling procedures. Reconciled daily cash receipts and make bank deposits. • Executed floor changes, sales and promotional events timely for maximize financial results. • Builds customer… Show more • Meet or exceed established store sales and performance goals daily. • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. • Performed opening and closing procedures. • Responsible for cash handling procedures. Reconciled daily cash receipts and make bank deposits. • Executed floor changes, sales and promotional events timely for maximize financial results. • Builds customer loyalty through coaching and motivating store team to effectively communicate our Loyalty CC Program. • Ensured brand and operational standards (visual, cleanliness, cash management, inventory management, etc.) are consistently met. • Responsible for stockroom processes: receiving, shipping and transfer out. • Assisted in on boarding and training of new employees in POS, product knowledge, customer loyalty, and sales. Monitored and controlled a daily payroll budget. • Tracked and communicated KPI’s to proactively achieve brand objectives. Show less • Meet or exceed established store sales and performance goals daily. • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. • Performed opening and closing procedures. • Responsible for cash handling procedures. Reconciled daily cash receipts and make bank deposits. • Executed floor changes, sales and promotional events timely for maximize financial results. • Builds customer… Show more • Meet or exceed established store sales and performance goals daily. • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. • Performed opening and closing procedures. • Responsible for cash handling procedures. Reconciled daily cash receipts and make bank deposits. • Executed floor changes, sales and promotional events timely for maximize financial results. • Builds customer loyalty through coaching and motivating store team to effectively communicate our Loyalty CC Program. • Ensured brand and operational standards (visual, cleanliness, cash management, inventory management, etc.) are consistently met. • Responsible for stockroom processes: receiving, shipping and transfer out. • Assisted in on boarding and training of new employees in POS, product knowledge, customer loyalty, and sales. Monitored and controlled a daily payroll budget. • Tracked and communicated KPI’s to proactively achieve brand objectives. Show less



General Motors

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Aftersales Finance Supervisor

  • Apr 2014 - Apr 2016

  • Guaranteed the establishment of Auto Parts & Accessories prices • Supported in the definition of Auto Parts & Accessories sales strategies. • Help management make financial and sales decisions. • Identified and prioritize key sales opportunities at dealers and Auto Parts & Accessories retailers. • Coordinated cost control activities, budget trends analysis, budgetary adjustments, reduce costs and improve efficiency to get better benefits and productivity. • Executed the monthly… Show more • Guaranteed the establishment of Auto Parts & Accessories prices • Supported in the definition of Auto Parts & Accessories sales strategies. • Help management make financial and sales decisions. • Identified and prioritize key sales opportunities at dealers and Auto Parts & Accessories retailers. • Coordinated cost control activities, budget trends analysis, budgetary adjustments, reduce costs and improve efficiency to get better benefits and productivity. • Executed the monthly financial closing activities of Aftersales operations. • Guaranteed the profitability of the Aftersales operations (Profit and Loss analysis - P&L). • Elaborated Auto Parts & Accessories forecasting, planning and budgeting processes. • Provided, analyzed and document revenue recognition of Auto Parts & Accessories sales. • Performs financial analysis and provides financial information as needed. Collaborate with corporate finance, accounting, and leadership to identify challenges and priorities. • Review and code Accounts Payable invoices and forward for entry into the accounting system. • Code Accounts Payable invoices and forward for entry into the accounting system. • Reviewed and process invoices and expense reports for payment. • Verify that all invoices and transactions comply with financial policies and procedures. • Perform account reconciliations and resolve payment discrepancies. • Monitor customer account details for non-payments delayed payments and other irregularities • Audited invoices against purchase orders, research discrepancies, and approved for payment • Generate invoices for customers • Follow up with customers on outstanding invoices • Ensure compliance on SOX controls, statutory policies, and Financial Standards.

• Dealer Development Coordinator

  • Aug 2009 - Mar 2014

  • Analyze financial and operational franchisee performance to identify areas of opportunity for increasing sales and profitability. • Implemented the Continuous Improvement Program of the Dealer Network for dealers with poor performance. • Prepare quarterly reviews detailing the progress toward the annual plans and coordinate the necessary action plans with the franchises and the field sales team. • Tracking and communicate KPI’s to proactively achieve brand objectives and highest… Show more • Analyze financial and operational franchisee performance to identify areas of opportunity for increasing sales and profitability. • Implemented the Continuous Improvement Program of the Dealer Network for dealers with poor performance. • Prepare quarterly reviews detailing the progress toward the annual plans and coordinate the necessary action plans with the franchises and the field sales team. • Tracking and communicate KPI’s to proactively achieve brand objectives and highest standards at all Chevrolet franchises. • Generate invoices for customers • Follow up with customers on outstanding invoices

• Business Coordinator

  • May 2004 - Jul 2009

  • Work closely with the Sales, Marketing and Finance Management to prepare business cases to determine business opportunities for the development of new franchises. • Responsible for attaining planned franchise development action approvals and timely new store openings for territory covered. • Ensure that all new franchises complied with all policies and opening Checklist agreed by Chevrolet Development Approval Committee. • Administered the concession agreements of the Dealer… Show more • Work closely with the Sales, Marketing and Finance Management to prepare business cases to determine business opportunities for the development of new franchises. • Responsible for attaining planned franchise development action approvals and timely new store openings for territory covered. • Ensure that all new franchises complied with all policies and opening Checklist agreed by Chevrolet Development Approval Committee. • Administered the concession agreements of the Dealer Network. • Coordinated Franchise Transfers, Closure process support by guiding franchisee through transfer and closing checklist.

• Commercial Analyst

  • Sep 2000 - May 2004

  • Provided support to Field Sales team Management and Chevrolet Dealer Network. • Worked with internal/external teams to ensure sales processes are properly executed and communicated. • Collaborated with management to create and develop sales programs and processes required to successfully promote company products and services to ensure business objectives are met. • Responsible for the day to day business analytics supporting Sales – data mining, gathering reporting requirements… Show more • Provided support to Field Sales team Management and Chevrolet Dealer Network. • Worked with internal/external teams to ensure sales processes are properly executed and communicated. • Collaborated with management to create and develop sales programs and processes required to successfully promote company products and services to ensure business objectives are met. • Responsible for the day to day business analytics supporting Sales – data mining, gathering reporting requirements, creating reports, identifying data gaps, analyze data with recommendations, sending reports to management. • Identified relevant data sources and tools to further inform and evaluate customer segmentation, marketing and promotional campaigns, operations enablers, and various market-growth initiatives • Measured, tracked, and reported on the effectiveness of various Marketing Programs and Sales Incentives Programs. • Generate invoices for customers • Follow up with customers on outstanding invoices

• Public Relations Analyst

  • Mar 1997 - Sep 2000

  • Supporting the implementation of communication, promotion and events strategies, as well as establishing relationships with the media on behalf of the company. • Managed the media database and reported monthly media metrics. • Supported with the Donation Program.