Experience

WildX

• South Africa
• Travel Arrangements
• 1 - 100 Employee

• Senior Travel Designer

  • Oct 2018 - Present

  Chosen as one of the key team members that developed the company from concept phase to launch. Product Development: Critically analysed, sourced, identified and negotiated key suppliers, experiences and properties that will be ideal for WildX target market and overall product offering. Website Development & Audit: Constantly reviewing website copy & content, at times assisting in writing content. Auditing and development of journeys, images, product and articles featured. Competitor Analysis: Identified key competitors, and reviewed and compared the varying product and rate offerings, as well as how to differentiate our delivery in terms of presentation, service, website and experience Negotiated with suppliers for specials as well as STO rates, & scheduling of training for staff on destination training. Developed sales manuals & procedures, travel documentation, quotation and itinerary templates (Creative Design) Training of interns and new staff members on sales processes, procedures, product, service and systems. In charge of the Staff Wellness: Organised Year-end Functions, Team Building Events, Volunteering Opportunities, and Team Birthdays, and introduced the Office Recycling Initiatives. Travel Design: Uniquely curating crafted journeys for high-end clientele from the Inbound market to destinations across Africa and the Indian Ocean Islands. Ensuring top-end service, offering luxury experiences and exceptional product knowledge. (100% client satisfaction & referral rate). Managing of bookings from beginning to end (client initial contact to close of sale and their feedback of how much the loved their trip) Creation of excel sheets, presentations and proposals Constantly keeping up to date with Industry Webinars, Product and information, well as thinking out of the box and developing new ideas to keep up with ongoing and new trends Researching industry trade shows and events - which ones to attend and showcase etc. Show less



ViaMedia (Pty) Ltd

• South Africa
• Telecommunications
• 1 - 100 Employee

• FREELANCE: CONTENT CURATION

  • Jul 2017 - Dec 2018

  • Content curation on various topics through blogs and social media content pieces for these major networks. • Conduct research and stay on latest trends to ensure that content pieces are delivered on time and without error onto client CMS or product environment. • Topics included: Health & Nutrition, Fitness, Career Advice, Love and Relationships, Travel and Astrology. • The role included understanding target audiences' content needs, and key client liaison with More Media - the channel through which content was supplied for Via Media, MTN & Cell C. Show less



Singita

• Hospitality
• 200 - 300 Employee

• Reservations Consultant

  • Jan 2017 - Apr 2018

  • Rendered travel and tourism package planning, logistics and reservations, and itinerary management to clients in the luxury travel marketing • Offered pro-active and bespoke reservations support to the local and international Travel Trade • Enhanced the Singita Guests and Trade Clients experience by providing knowledgeable, expert travel advice and support • Optimised business opportunities with the Travel Trade • Assisted the company in maximising revenue flows • Built and maintained integral relationships with key industry partners and suppliers; managed supplier team • Singita One Planet Champion – additional role from Sept 2017 – Apr 2018: o Identified areas for sustainability improvement and implemen-tation within the office o Assisted in developing the 2018 schedule for staff engage-ments and events o Developed the concepts for each engagement including information, presentations, invites, collateral as well as created marketing content o Kept track and managed the budget and costs for staff engagements o Organised company's volunteerism events o One Planet Ambassador - always available for questions and ensuring that staff lived according to Singita’s 10 One Planet Principles. Show less



Thompsons Holidays

• South Africa
• Travel Arrangements
• 1 - 100 Employee

• Travel Specialist

  • Feb 2014 - Dec 2016

  • Built and maintained a strong and loyal customer base and client relationships, consisting of direct clients and travel agencies • Promoted and sold holiday packages and products, achieving and exceeding sales targets in line with departmental and regional goals • Conducted site inspections at various local and international destinations, and grading of properties marketed and sold by Thompsons • Specialized in depth in the following destinations: Indian Ocean Islands (Mauritius, Seychelles, Maldives, Reunion), Africa (Namibia, Botswana, Tanzania, Zanzibar, Zimbabwe, Uganda, Mozambique) and South Africa • Researched, planned, constructed, packaged, quoted, booked, managed, and presented travel packages • Organised events such as golf days and year-end functions • Negotiation of rates, specials and contracts with suppliers • Worked with both in- and outbound clients from across the world • Exceeded monthly and annual sales targets – among Top 5 performers nationally Show less



Emirates

• United Arab Emirates
• Airlines and Aviation
• 700 & Above Employee

• Cabin Crew

  • Sep 2011 - Nov 2013

  • Selected from hundreds of applicants through a three-tiered selection process to join the prestigious Emirates Airline • Trained as Cabin Crew in Dubai, including superior customer service, emergency procedures, first aid and managing challenging passenger situations. • Based in Dubai, travelled as cabin crew member to more than 50 cities in over 40 countries • Gained extensive travel experience and knowledge of travel and tourism destinations • Gained valuable experience in working with people from all over the world in a cosmopolitan working environment • Developed a good understanding of different cultures by working with - and being of service to - people from 130 different nationalities • Efficiently operated in an environment that demanded high standards, as well as superior customer care and service levels at all times Show less



University of Pretoria/Universiteit van Pretoria

• South Africa
• Higher Education
• 700 & Above Employee

• Tour Guide, Events and Planning Coordinator at UP Campus Tours

  • Jan 2010 - Sep 2011

  As part of my tourism studies, I was a member of the team responsible for booking and arranging tours around the main campus of the University for prospective students and their parents, international delegates, university personnel, and school groups (largest group was 100). This included: conducting tours for groups of up to 30 people, handling the finances of the tours, compiling agendas and keeping minutes of meetings, general day-to-day office management, handling general enquiries via email and telephone, and co-organising the UP campus tours and events. (Compulsory component of the BHCS Honours degree). Show less



ExecuJet Aviation Group

• Switzerland
• Airlines and Aviation
• 300 - 400 Employee

• Ground Hostess

  • Jun 2010 - Jul 2010

  • Execujet is a luxury private jet management company located at Lanseria Airport on the West Rand, in Gauteng. • During this period, I worked for Execujet as part-time ground staff and hostess • Gained experience in hosting and being of service to VIPs from across the globe flying in for the FIFA World Cup, including: VIP passenger and baggage handling, stock control, VIP Lounge preparation • Execujet is a luxury private jet management company located at Lanseria Airport on the West Rand, in Gauteng. • During this period, I worked for Execujet as part-time ground staff and hostess • Gained experience in hosting and being of service to VIPs from across the globe flying in for the FIFA World Cup, including: VIP passenger and baggage handling, stock control, VIP Lounge preparation