Experience

Metal Sales Manufacturing Corporation

• United States
• Architectural and Structural Metal Manufacturing
• 400 - 500 Employee

• Transfer coordinator

  • Jun 2019 - Present

  • Partnering with our regional customers and coordinating all requests for information, promotional material, or products. • Accurately and promptly entering orders so our production team can create a quality product matching the customer's specifications. • Handling all aspects of customer care such as problem resolution, relationship management, and proper invoicing. • Ensuring on time delivery of all raw materials for our production operation (i.e. coil, buyouts, accessories) • Preparing all assigned monthly reports on a timely basis



Tri-Ed Distribution

• United States
• Wholesale
• 100 - 200 Employee

• Customer Specialist

  • Jun 2015 - Dec 2018

  • Responsible for returns and authorizations for merchandise by our clients. • Uncovering the reason for the defective merchandise, and processing the failure analysis. • Working closely with internal departments such as operations, customer service and technical support. • Maintain, review, and update documentation on the regular basis; Creating new documents as required by clients. • Documentation and data entry for all client files. • Responsible for returns and authorizations for merchandise by our clients. • Uncovering the reason for the defective merchandise, and processing the failure analysis. • Working closely with internal departments such as operations, customer service and technical support. • Maintain, review, and update documentation on the regular basis; Creating new documents as required by clients. • Documentation and data entry for all client files.



Fry's Electronics

• Retail
• 700 & Above Employee

• Merchandise Sales supervisor

  • Oct 2007 - May 2015

  • Responsible for driving sales in the department through customer interactions, coaching and development of the team. • Resolved customer issues in a timely and efficient manner. • Educated customers to select products that best fit their personal needs. • Designed displays to make the store experience interactive and engaging. • Displayed the appropriate signage for products and sales promotions while maintaining visually appealing and effective displays for the store. • Recruited, hired, developed and retained top talent for the company. • Trained staff to deliver outstanding customer service



Jadoo Power

• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Office Assistant- Summer Internship

  • Jun 2006 - Sep 2006

  • Answered phones and directed them to the proper extension. • Comfortable using MS Office Suite. • Well versed in organizing files in chronological, alphabetical, and numerical order. • Demonstrated ability to retrieve any document in a timely manner. • Answered phones and directed them to the proper extension. • Comfortable using MS Office Suite. • Well versed in organizing files in chronological, alphabetical, and numerical order. • Demonstrated ability to retrieve any document in a timely manner.