Experience

Huntsville Memorial Hospital

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Patient Advocate & Risk Coordinator

  • Nov 2011 - Present

  Resolution of all patient complaints and grievances for all HMH facilities. Investigate and refer to appropriate committee. Report monthly to grievance committee and administration. ER flow/patient throughput improvement process. Risk mitigation. Investigation of all risk events and involved in RCA process.

• Clinical Effectiveness/Risk Coordinator, Patient Advocate

  • Mar 2014 - Jun 2016

  Perform confidential Peer Review functions including reviewing Peer Reviews for proper signature by physicians, monitoring rating levels for trends and reporting to the MSQA committee monthly. Work closely with the chair of MSQA and maintained Physician Peer Review files. FPPE/OPPE review and Reappointment of all medical staff. Answered and addressed all complaints throughout facility and all off-site clinics. Worked closely with patients, families, staff and physicians to… Show more Perform confidential Peer Review functions including reviewing Peer Reviews for proper signature by physicians, monitoring rating levels for trends and reporting to the MSQA committee monthly. Work closely with the chair of MSQA and maintained Physician Peer Review files. FPPE/OPPE review and Reappointment of all medical staff. Answered and addressed all complaints throughout facility and all off-site clinics. Worked closely with patients, families, staff and physicians to investigate and conduct medical record reviews to resolve concerns acoording to CMS and Join Commission guidelines. Identified trends and reported to Executive Council and Grievance Committee. Implemented education for staff for opportunities of improvement. Assist Quality/Risk Director in conducting root cause analysis.


Huntsville Memorial Hospital Rural Health Clinic
• United States
• Hospitals and Health Care
• LVN Supervisor

  • Jun 2016 - Present