Experience

Mainstreet Organization of REALTORS®

• United States
• Real Estate
• 1 - 100 Employee

• Member Account and Satellite Manager

  • Nov 2019 - Present

• Executive Administrative Assistant

  • Mar 2017 - Nov 2019

• Member Service Specialist

  • Dec 2015 - Feb 2017

  •Explain and process membership applications•Register and answer questions regarding JumpStart orientation program•Explain and issue Sentrilock equipment•Process member status changes and information updates•Prepare for and facilitate meetings, classes, etc.•Respond to all inquiries via multiple media outlets•Receive and process payment for members by mail. phone, fax, e-mail and walk-ins•Balance batches daily•Answer incoming calls regarding education inquiries for class registrations, requirement tracking, etc.•Process Homestudy orders•Back up other satellite offices when needed Show less



Bulls/Sox Training Academy

• United States
• Spectator Sports
• 1 - 100 Employee

• Assistant Vault Manager

  • Feb 2014 - Dec 2015

  •Sell, schedule and execute birthday parties, field trips, lock-ins and corporate events•Oversee hiring, training and scheduling of staff that ranges from 12-15 employees at any given time•Create and update budget for the Vault operations, including revenue and expense accounts•Order supplies and equipment for field trips, birthday parties and events. Maintain an updated inventory of items throughout the year and reorder as necessary•Approve and submit bi-weekly payroll for Vault employees•Work with Marketing Manager to develop marketing strategies to sell programming Show less

• Administrative Assistant

  • Mar 2012 - Feb 2014

  •Assisted customers with questions about programming, including concerns, recommendations, and issues to ensure each customer’s experience with the Academy is positive •Input registrations either on an individual basis, or mass-entered rosters received from Park District contacts•Booked baseball, basketball, and fastpitch softball lessons daily for customers both over the phone and in person. Duties also included keeping accurate availability of instructors to ensure proper scheduling.•Tracked all registrations, program, and performance numbers for the sport departments and maintained updated reports. Reports were sent out to directors of departments for further reporting abilities.•Orchestrated all refunds/switches for customers with assistance from Accounting Department•Daily provided sport departments with rosters, scouting reports, future programming information and name tags for programming. Over 1,000 programs each year in which this information was prepared.•In coordination with Director of Facilities and Administration, coordinated with Academy’s summer interns preparing coaching packets, mailing out confirmation letters and tickets, and inputting registrations. These were completed for over 100 summer camp locations and over 200 camps each summer.•Updated Summer Camp Champion’s Day/Skills Competition on a weekly basis and assisted in handling customer questions regarding scores•Assisted in the invoicing of all programming that occurs outside of the Academy (summer camps, Hitting/Pitching Clubs, Skills Camps) Show less

• Customer Service Representative

  • Aug 2006 - Mar 2012

  •Informed customers on a daily basis on upcoming programming, assisted in registering customers for programming either in person or over the phone, guided customers through the website, resolved customer complaints or problems, documented complaints to ensure that the appropriate management is notified •Prepare and sell concession and merchandise while maintaining a clean and presentable work area at all times