Experience

Iowa Department of Revenue

• United States
• Government Administration
• 1 - 100 Employee

• Audit Program Manager

  • Jan 2023 - Present

• Systems Analyst (Management Analyst III)

  • Feb 2022 - Jan 2023

  Production Support. Compliance Business Consultant. Identify solutions to be automated within the system/business to reduce workload for personnel in order to be allocated to other manual internal processes. Identify and gather requirements for project or solution implementation. Work with developers to compile SQL for system and business analysis for stakeholder review and data driven decision making.

• Revenue Examiner III

  • Jun 2018 - Feb 2022

  Directs the office examination of tax returns for individual, franchise, corporation, inheritance, withholding, sales, use, motor vehicle fuel, and other taxes administered by the Iowa Department of Revenue. Assists supervisor by instructing/training employees, answering questions, distributing and balancing the workload, and checking work; make suggestions on selection, promotions, and reassignments. Coordinate complex office examination projects and programs to ensure timely completion. Reviews office examinations under one or more of the office examination programs of tax returns (individual, franchise, corporation, sales, use, inheritance, withholding, motor vehicle fuel) and other taxes administered by the Iowa Department of Revenue to ensure mathematical accuracy, that application of laws and department policies have been adhered to, or to determine if additional specific information needs to be requested from the taxpayer. Collaborate with project team members to edit, reformat, and create individual, withholding, and property tax forms. Works with legal services and leadership to develop new documents geared toward the tax payers needs and state filing requirements. Aid in development of training materials for on-boarding new hires for the Iowa Department of Revenue. Show less



Wellmark Blue Cross and Blue Shield

• United States
• Insurance
• 700 & Above Employee

• Enrollment Document Analyst

  • Apr 2014 - Jun 2018

  Create member Summary Plan Descriptions/Coverage Manuals (for large, groups, small groups, and individuals) which describe the benefits purchased by the customer. Document the flow and trends to assist in updates to workflows and document coding queries to meet needs of modernization and ADA compliance. Test business logic and programming logic; worked with IT staff and made necessary adjustments to ensure product reliability. Ensure compliance of benefit documents with Insurance regulation and Wellmark’s guidelines by staying informed of legal requirements that impact member benefits. Participate in the development of the program goals by identifying strengths, weakness, opportunities, and threats for future programs and data creation. Research customer and provider benefit inquiries and respond to Customer, Sales and Provider Services, Appeals and Legal. Complete escalated work subject to strict deadlines and penalties. Show less