Product Manager / Recon and Settlement Product Owner + FinOps Manager

• Feb 2016 - Present

• Maintain in-depth knowledge of products, solutions, and company offerings • Drive the entire vision and delivery of innovative new products to keep the business relevant and competitive • Facilitate cross-functional teams in business, product, design, and engineering of new products • Demonstrate functionality of completed products to clients and other relevant stakeholders to assist in the pre-sales process as the domain expert • Develop metrics to assess the success of products and features and determine future roadmap • Collaborate with customers, team members, and outside influencers to understand requirements • Ensure to be up to date as the domain expert with deep technical abilities in Payments and Recon and Settlement (+Aggregation) • Manage Products + Recon and Settlement initiatives from a cost perspective • Determine, implement and manage the OPP Methodology (Conceive, Plan, Develop, Qualify, Launch, Maximise and Retire • Manage and prioritize the entire product line life cycle from strategic planning to tactical activities and delivery • Drive Business Processes that includes release management for adumo Recon & Settlement • Input to Business Requirements and Test Cases and logging dev requirements where required • Validate the end user interfaces with the end users • Builds a knowledge base of each client’s business, organization and objectives • Provides training material and training sessions • Continually seek opportunities to increase customer satisfaction and retention • Manage and support the FinOps team by recruiting, selecting, orientating, and training employees • Manage the FinOps team on a day to day basis and field all major customer escalations • Manage the company relationships with Banks, POS / Terminal providers / Third parties etc • Production support for all payment tenders (EFT, QR, VAS, eComm etc) and use the knowledge to better all products introduced for future roadmaps Show less

Business Analyst / Reconciliation Product Manager

• Feb 2014 - Feb 2016

Business Analyst

• Jul 2010 - Feb 2014

• Structure and define the business scope of a project• Identify the business solution to meet clients and end user requirements• Act as the interface between different stakeholders • Be the guardian of the business scope during the project life cycle• Produce a detailed list of all the functionality to be covered by the project (including the business rules)• Identify the impact on existing products, services and operations• Propose alternative solutions and recommendations where applicable• Describe the related risks and assumptions• Produce and validate detailed requirement documents with relevant business actors• Organize walkthrough sessions with all business stakeholders• Provide selected input to operations to enable update / creation of operational procedures• Build test coverage specifications• Log all development requests to software vendors where required• Validate the end user interfaces• Build a knowledge base of each client’s business, organization and objectives• Provides training material and training sessions to end user Show less

Senior Analyst Test / Prod + Postilion Recon &Settlement Specialist

• Feb 2008 - Jun 2010

• Responsible for Recon and Settlement configurations for Merchants, Collectors and Receivers • Testing on Postilion Office / Realtime + all VAS services and EFT (Bill Payment, Prepaid Electricity, Gift vouchers, Evoucha, National Treasury Bonds, Airtime, UEPS, EFT) • Investigating all POS/ Terminal messages (EFT and VAS) to ensure they conform to specifications plus finalise all production handover documentation • Indebt testing of software, documentation and web applications on all applicable platforms pertaining to EFT + VAS services • Integration testing of EFT Payments and VAS to Postilion Office • Analyzing all project work with the relevant stakeholders to determine if any S1 development is required • Write all applicable document sections pertaining to the Postilion requirements per project • Responsible for all changes regarding reconciliation and settlement on the Post Office component of Postilion. • SRS development containing all the relevant information to assist the Test Team with their daily test cases • Creating and maintaining the test environment for all Reconciliation and Testing components of Postilion Office • Integration testing with all merchants and collectors integrating with EasyPay • Integration testing with all Banks to ensure that the ACB settlement files and money movement is 100% accurate between the applicable parties Show less

Lead QA / BA Support

• Oct 2007 - Feb 2008

(Company Liquidated) (Company Liquidated)

QA Test Engineer

• Aug 2006 - Sep 2007

QA Testing / Support

• Apr 2005 - Jul 2006

Systems Support Engineer + New Business Development EMEA region

• May 2003 - Feb 2005