Experience

EML

• Australia
• Insurance
• 700 & Above Employee

• Processing Officer

  • Jul 2016 - Present

  Responsibilities:• Resolve payment disputes using Worksafe procedures and independent judgements• Interaction with multiple external clients and customers on a regular bases to gather and clarify information as required• Provide exceptional Customer Service to stakeholders in line with EML values and to ensure customers are WorkSafe invoicing compliant• Maintain Data Entry Integrity by ensuring entries are WorkSafe and agent compliant.• Provide Administrative support to internal employees, teams and departments.• Work as an independent contributor to part of a complex team environment.• Resolution of Claims and payment queries to WorkSafe standards to ensure Internal and External Stakeholder satisfaction.• Update and maintain the Electronic Document and Records Management system (EDRMS).• Training of new starters to learn the Worksafe Systems and processing procedures.

• EML Culture Committee

  • Aug 2019 - Jun 2020

  As part of my commitment to improving customer service and employee satisfaction I joined the EML Culture committee. This group of stakeholders are committed to ensuring that the employees of EML are given a voice and are empowered. The Culture committee is tasked with the responsibility of ensuring that all employees are enlightened about the EML way and understand the values upheld by the company. As a valued member of the culture committee my responsibility is to help facilitate learning and development sessions to create a better customer experience for the employees and also create a happier work environment for staff. This committee also affords me the opportunity to interact regularly with individuals of all levels.

• Claims Support Officer

  • Jun 2018 - Aug 2018

  Role: ► Provide early, timely and personal service to injured workers and employers► Proactively support the injured worker and employer through effectively managing low risk claims and claims approaching finalisation► Proactively and effectively manage a caseload of workers compensation claims within the Victorian legislation and compliance guidelines► Provide administrative support as required to the Case Manager for task identified by the business as being appropriate for this role► Authorise and process weekly compensation payments and medical and like expenses



QBE Insurance

• Australia
• Insurance
• 700 & Above Employee

• Claims Officer

  • Nov 2015 - Jun 2016

   The processing of claims in line with set procedures and policies, ensuring that claims are documented correctly, and resolved with a prompt and effective outcome.  Managing claims using the appropriate external and internal specialists to achieve the settlement outcome efficiently and effectively.  A continuing improvement focus attitude with the implementation of new work practices and procedures, initiating and facilitating change and innovations.  Ability to enhance and develop your own technical expertise and participate in professional development and training.  Ensuring the delivery of high quality customer service and develop a good working relationship with all customers and service providers.