Non Executive Board Member

• May 2023 - Present

Interim Chief Executive Officer

• Jan 2023 - May 2023

Group Procurement & Operations Officer

• Apr 2022 - Present

Interim Chief Executive Officer

• Nov 2022 - Jan 2023

Business Transformation Leader

• Dec 2020 - Aug 2021

Reported to the CEO, established, and headed business transformation office with the objective to identify and assess strategic opportunities and improvements, leading the development and execution of action plans. Managed a team of 3 members. o Converted company strategy in specific action plan per business function o Identified and assessed strategic opportunities and improvements o Facilitated and prioritized digital transformation initiatives o Designed and implemented the framework and processes of project initiation to implementation, supporting the development and execution of action plans o Structured and led the implementation of 10 projects. Key Projects: • Replenishment tool – Slimstock • Linking with suppliers (real time stock availability on websites) • E-invoicing • EDI Invoicing • Call centre automations / optimizations • New customer ordering tool for stores Show less

Integration Leader

• Aug 2019 - Nov 2020

Reported to the CEO / BoD, responsible to develop, coordinate and execute the project plan for the successful completion of the merger between Public and Media Markt. Managed a team of 3 members• Created and implemented an analytical project plan with clear responsibilities, while collaborating with all busines divisions to secure engagement, time plan and deliverables• Maintained communication at top level in both organizations at pre- and post-merger conditions, aligning budget, resources and coordinating activities • Facilitated problem solving and timely decision making through weekly meetings and progress report presentations• Coordinated post-merger activities to smooth out operations for a period of 3 months Show less

Head of Sales Operations

• Jan 2018 - Jul 2019

Reported to Network Director, assumed senior management responsibility for all 50 Public stores for store operations, service, call centre and training functions. Responsible for a team of 6 members.• Planned and coordinated activities formulating operational procedures and guidelines • Organized seasonal periods and overviewed preparation activities of all departments involved• Regulated problem solving for all operational issues for all departments under my responsibility• Monitored customer related issues and proposed – activated solutions and changes in processes Show less

Head of Logistics & Service Operations

• Jan 2017 - Dec 2017

Reported to Logistics Director, managed the supply chain and service functions. Responsible for a team of 3 members• Reviewed, developed, and adapted the logistics strategy in par with the commercial strategy of the organization• Managed 3rd party relationships (3PL, Courier) and negotiated better services and costs • Overviewed sales and operations in service department with focus on improving sales and margin

Area Sales Manager

• Mar 2012 - Dec 2016

Reported to Network Director, the role focused on expanding Public’s network of stores, sales growth, and coordination of operations. Managed a direct team of 12-18 members• Formulated network strategy and budget • Monitored and reviewed store performance, coordinated, motivated, and directed store teams to achieve targets and KPIs• Owned full P&L responsibility, targets forecasting, business planning • Developed actions through business analysis and recommended problem-solving techniques • Responsible for staff selection and training for senior store positions • Researched and evaluated leasing locations for new Public stores Show less

Ecommerce Manager

• Jan 2008 - Mar 2012

The role reported to the CEO. Responsible for developing and managing the internet division of Multirama. Managed a direct team of 5 heads and a total team of 15 people• Developed e-commerce and call centre sales through establishing commercial and customer service functions • Developed content department for Germanos Group of companies • Established technical department for support and development of e-commerce. Responsible for digital marketing (SEO, Google adwords, newsletters, social media, display campaigns) Show less

International Business Manager

• Dec 2004 - Dec 2007

Reported to the CEO, materialized the expansion strategy of Multirama S.A. Responsible for the setup and development of the operation of Multirama OOD in Sofia, Bulgaria. Managed a team of 5 members and a total head office of 25 people• Established and developed management capacity of all business functions to accommodate the future expansion of Germanos Group of companies • Developed fully functional departments (accounting/finance, marketing, sales, commercial, B2B)• Launched B2B sales department and services Show less

Cinema Manager

• Dec 1996 - Nov 2004

An 8- year experience on managing, opening and operating Village Cinema multiplexes in Athens and Thessaloniki • Retail management and full P&L responsibility for all operating functions: administration, ticketing / call centre, concession, projection, ushering, maintenance. • Daily administration and operation resolving customer and operation issues • Staff selection and training with a customer service focus approach • Since 2002 responsible also for the operation of open-air cinemas, Village Cool at Ag. I.Rentis and Village Cool at Passalimani. Show less