Experience

Travel Exchange

• Leisure, Travel & Tourism
• 1 - 100 Employee

• Chief Operating Officer

  • Dec 2022 - Present



KYVERNITIS TRAVEL S.A.

• Greece
• Travel Arrangements
• 1 - 100 Employee

• Product/Purchasing Manager

  • Sep 2018 - Nov 2022

  -Hotels and suppliers contracting (price negotiations, credit policy etc.) -Prepare the annual Hotel/Tour product line including all products and services (hotels, tours, helicopters, private planes, yachts etc.) -Successfully manage quality control of suppliers, bi-annually, through in-depth site inspections -Build strong relationship with suppliers and professionally manage all communication with them -Improve existing and add new products and services with each new product line -Consistently educate travel designers on the product line -Manage complaints received for suppliers Show less



Intercruises Shoreside and Port Services

• Spain
• Travel Arrangements
• 700 & Above Employee

• Regional Operations Manager - Shore Excursions

  • Dec 2013 - Sep 2018

  - Manage the Shore Excursion operations program of all the cruise lines in NYC, NJ and Brooklyn involving 1,000 excursions by 35,000 guests from 250 cruise ships a year - Supervise 20 staff members and 100 guides; and collaborate with 30 vendors - Develop contingency plans for operational risks to guarantee maximum customer satisfaction - Negotiate rates with vendors creating cost savings of up to 20% - Create profitability reports per cruise call and budget reports per month; responsible for a total revenue of apx. $4M, with a profit of apx. $1M Show less



National Bank of Greece

• Greece
• Banking
• 700 & Above Employee

• Supervisor, International Payments & Funds Transfer

  • Nov 2007 - Nov 2013

  - Analyzed and monitored bank wire transfers, including import-export customer transactions - Performed daily operational functions for processing Automated Wire Transfer transactions with various banking institutions such as the Greek Federal Reserve Bank - Supervised and evaluated a team of 3 employees, assuring accuracy and timeliness - Moderated payroll and negotiated fees by liaising with partner companies - Assisted customer service to enhance customer experiences - Analyzed and monitored bank wire transfers, including import-export customer transactions - Performed daily operational functions for processing Automated Wire Transfer transactions with various banking institutions such as the Greek Federal Reserve Bank - Supervised and evaluated a team of 3 employees, assuring accuracy and timeliness - Moderated payroll and negotiated fees by liaising with partner companies - Assisted customer service to enhance customer experiences



Newsphone Hellas

• Greece
• Telecommunications
• 1 - 100 Employee

• Assistant Project Manager

  • Aug 2005 - Nov 2007

  - Coordinated the project while working closely with the Public Insurance Agency - Supervised 300 agents in 35 public insurance subsidiaries around Greece - Identified and analyzed project risks, resolved financial queries, and recommended solutions - Interpreted performance data and translated them into tactical improvements including changes in policies and procedures - Assisted and supported Project Manager in various daily duties - Coordinated the project while working closely with the Public Insurance Agency - Supervised 300 agents in 35 public insurance subsidiaries around Greece - Identified and analyzed project risks, resolved financial queries, and recommended solutions - Interpreted performance data and translated them into tactical improvements including changes in policies and procedures - Assisted and supported Project Manager in various daily duties



Under Control Servises s.a.

• Greece

• Account Manager

  • Aug 2001 - Jul 2005

  - Created a portfolio of services and supplies tailored to each customer’s needs - Offered cost effective solutions to clients through economies of scale and alternative suppliers - Collaborated with Sales Director to prospect, pitch and close 20 new accounts per year - Developed new policies and procedures that decreased delivery delays and costs - Created a portfolio of services and supplies tailored to each customer’s needs - Offered cost effective solutions to clients through economies of scale and alternative suppliers - Collaborated with Sales Director to prospect, pitch and close 20 new accounts per year - Developed new policies and procedures that decreased delivery delays and costs