Experience

Quikaid, Inc.

• United States
• Legal Services
• 1 - 100 Employee

• Hearings Department Quality Manager

  • Oct 2021 - Present

  • Supervise team of specialists, guiding them through success through a series of bi-weekly performance reviews and daily reinforcement • Review legal briefs• Accurately review claims for inconsistencies or deficitsThe work provides challenges with both personal and legal matters. I have been able to help specialists with especially difficult clients, reviewing their claims and offering further explanation as to any issues brought up previously or possibly not understood by the client. These interventions have proven successful in aiding both the claim and the success of the specialist team. Show less

• Hearings Operation Manager

  • Mar 2021 - Oct 2021

  • Schedule hearings• Work with nation-wide network of attorney and non-attorney representatives, review fee allotment and review for consistency in performance• Worked directly with Social Security Administration on behalf of clients

• Hearings Specialist

  • 2020 - 2021

• Hearings Assistant

  • Feb 2020 - May 2020



San Francisco Shuttle Tours/Highly Rated Tours

• Office Manager/Lead Customer Service Representative

  • Mar 2013 - Feb 2020

  (Telecommuting position) Provided customer and internal phone/office support for San Francisco, Washington D.C. and New York offices. • Manage tour charges, refunds and audit customer orders in Authorize.net/Stripe/PayPal to resolve any claims/payment issues • Audit payroll for inconsistencies and additions • Manage purchasing and handling of tickets from third parties and maintain relationships with our vendors • Manage and schedule drivers and guides for our San Francisco location and answered to any employee issues directly with ownership • Support additional CSR during training and after-work hours. • Use of RingCentral applications, handling simultaneous calls, faxing and troubleshooting - in-office and on-call basis • Troubleshoot real-time on-the-road issues for all locations • Booked private tours and work closely with customers to ensure their needs are met. Show less



boxed foods company

• Restaurants

• General Manager

  • Aug 2006 - Dec 2012

  Managed a popular lunch destination in the Financial District, serving 300-400 per day. • Managed staffing needs and effectively and productively schedule 10 employees. • Executed a high volume of catering orders and worked with some of the area's best known food companies to ensure the best experience for our clients. • Recommended and implemented ways to reduce food costs and maintain labor efficiency. • Led initiatives to collaborate with merchants and purveyors, especially local farms, in order to secure local produce and promote the company's ideals of sustainable food. • Hired, developed, trained and terminated employees in every area of the restaurant. • Ensured disciplinary codes are followed and executed when appropriate, including employee termination. • Marketed restaurant promotions through specials, "meet and greets" with purveyors of local products in-store, and using social media such as Facebook and Twitter. • Managed inventory of products and made purchasing and pricing decisions. • Supported staff by working in-line, prepping and serving when help was needed. • Re-established coffee program and became lead barista and trainer, working with both Blue Bottle Coffee and Ecco Caffe/Intelligentsia. • Planned large scale off-site catering events for companies such as Yerba Buena Center for the Arts and the Golden State Warriors. • Opened and closed the store and evaluated all tasks to ensure the highest caliber service from employees. Show less