Experience

E&S Global

• Colombia
• IT Services and IT Consulting
• 1 - 100 Employee

• Gerente de Servicio - NOC Services for Claro Colombia

  • Dec 2017 - Present

  Service Delivery Manager for Claro Colombia (AMX CO) for NOC Services: Fault Management, Network Performance Management, Change Management and Customer Care (Customer Care for technical issues). Responsible for Customer SLA's agreements, Project Financial KPIs (Costs and Revenue, Gross Profit Rate), Synergy with other projects, QA indicators and assure the customer satisfaction. Internal reports for audit, risk management, and project weekly and monthly following. Support presales teams to build proposals and cost analysis. Budget defense to financial area. Improving processes taking advantage of new technologies and tools. Show less



Azteca Comunicaciones Colombia

• Colombia
• Telecommunications
• 200 - 300 Employee

• Director Of Engineering

  • May 2017 - Oct 2017

  Planning and Design Leader for Azteca Network in Colombia regarding level 3 connectivity. Responsibilities: Lead design development and/or assist in providing technical direction regarding the scope of projects, technical approach, and design criteria. Manage the preparation of engineering reports, plans and specifications for major and minor projects Supervise and observe the design and ongoing progress of a project, including the coordination of the project with several areas of the company. Review and check engineering work products completed by providers through the application of a standardized QA program. Participate and assist sales department for business development, in order to support the strategic goals of the Colombian Office. Provide and/or participate in construction-phase services including but not limited to shop drawing review, responses to RFIs, public outreach, monitoring, and inspection. Work closely with other disciplines on multidisciplinary projects. Show less



Teka Services SAS (subcontractor for Huawei Technologies Colombia)

• Bogotá D.C. Area, Colombia

• Gerente de Proyecto - NOC Services for Claro Colombia

  • Aug 2016 - Apr 2017



Serdan SA (subcontractor for Huawei Tecnologies Colombia)

• Bogotá D.C. Area, Colombia

• Senior NOC Manager - NOC Services for Claro Colombia

  • Apr 2016 - Jul 2016



Multiempleos SA (subcontractor for Huawei Tecnologies Colombia)

• Bogotá D.C. Area, Colombia

• Senior NOC Manager - NOC Services for Claro Colombia

  • Oct 2015 - Mar 2016



Misión Temporal Ltda (subcontractor for Huawei Tecnologies Colombia)

• Bogotá D.C. Area, Colombia

• Senior NOC Manager - NOC Services for Claro Colombia

  • Dec 2014 - Sep 2015



NEC de Colombia

• Colombia
• IT Services and IT Consulting
• 100 - 200 Employee

• Senior NOC Manager - NOC Services for Claro Colombia

  • Apr 2014 - Nov 2014

  NOC Operations Leader for DILO Project (Managed services). This project provides front office and back office services for the Colombian mobile operator Claro (AMX CO), in 2G, 3G and 4G. The NEC’s Network Operations Center (NOC), is located outside the customer premises and is managed entirely by NEC. My team is one of the first lines of defense against events that cause unavailability of telecommunications services. Its functions concerns to diagnose, solve or scaling fault network elements tickets, network performance management, change management, complaints from subscribers, routine maintenance, process documentation and updating knowledge databases. All this in compliance with ITIL/eTOM standards. Responsabilities • Responsible for the Service Level Agreement (SLA), service quality and Key Performance Indicator (KPI) of the outsourced network operations. • Take charge of network maintenance services, including network monitoring, routine and preventive maintenance. • Take charge of network management services, including managing network performance, availability, alarm, configuration and fault management. • Responsible for the interfaces and relationship management with the customer, internal, 3rd party vendors and subcontractors. • Responsible for analysing technical logs, kpis and reports and summarize conclusions in pro-active manner. • Responsible for keep updated all the processes´s documentation and automate all the processes that can be it. Show less



Consorcio Interventoría PRSTM

• Bogotá D.C. Area, Colombia

• Telecom Consultant

  • Aug 2012 - Apr 2014

  Make operational verification of compliance with law obligations, regulations, and contractual regulatory to mobile network and service providers in Colombia, in regard to quality indicators for telephony, messaging and mobile data services. Recommend necessary changes in control systems. Review policies and procedures for auditing. Review of Service disruption events, Mitigation plans and Tecnhical plans for ending solution. Responsibilities Lead, structure and implement initiatives to facilitate the verification of compliance with established service levels for mobile network providers, according to the regulations of the country. Lead, structure and implement initiatives to strengthen consistency verification processes of the various data provided by mobile network providers. Show less



Telefónica

• Spain
• Telecommunications
• 700 & Above Employee

• Operations Manager

  • Jan 2007 - Jan 2012

  Internal service provider for the company’s Networks VP of:• Cellular network connectivity: IP connection services for several cellular networks elements and added value platforms.• Corporate network connectivity: IP connection services for several platforms that support the business at a national level.• National SDH/DWDM multiservice transport (level 2): Transport services for the national cellular networks.• Logic Security• 3G Data Services and Added Value Services over data connections.• International Roaming ServicesNegotiate SLAs with internal customers, ensure compliance of them, assist and solve in a timely fashion any service failures.Leader of Engineering Groups for Platforms and Data Transmission Systems Support for Connectivity Layer 2 and 3: National transmission network, National backbones IP/MPLS networks (Telco and Corporate Network) and Logical security.Packet Core 3G/2G (Nokia+Ericsson), SS7 Signaling network for national service, roaming, Value added Platforms: WAP Gateway, Video streaming and video compressors.Achievements:Reduce the average time to solve failures in Circuit and Packet Core, by redesigning troubleshooting processes and implementing a transversal training initiative for the teams in the areas involved.Reduce Operational Expenditures (OpEx) in the transmission network by more than USD$1.5 million per year, through the initiative of replacing equipment with high OpEx costs, high failure rates and older than 5 years (depreciated). There was also a positive impact by the increase in service availability. This initiative was leveraged with a complete financial feasibility study. Responsibilities:Ensuring continuity of IP and SS7 connectivity for several systems of the company. Ensuring continuity of 3G/2G services and international roaming facilities.Assisting internal customers like Customer Care, Revenue Assurance, Fraud Detection, IT Operations and NOC for Technical Support. Show less

• Switch and Platforms Planning Engineer

  • Aug 2004 - Dec 2006

  Project engineer in Planning and development: Wireless Data (2.5G & CDMA1X), SS7 Signaling, Roaming and Mobile Central Translations (Ericsson+Nokia)Achievements: Deployment of Data Service 2.5G and 2G for the cluster Colombia, Peru and Ecuador, with budget constraints, which involved using the PaCo of Colombia to attend to other countries and optimize resources to a minimum Capex.Deployment of Roaming agreements for CDMA and GSM technologies.Responsibilities: Receive Marketing inputs; determine the capacity of the solution to be implemented, costing and budgeting, hiring in conjunction with the Purchasing Department, deployment, integration to different business processes and deliver to the company's production operation dept. Show less



Bellsouth Colombia SA

• Bogota

• Operations Engineer for switching and platforms

  • Jan 2000 - Jul 2004

  Support Engineer for Switching, CDMA PaCo(PDSN / AAA), SMS, STP (SS7), Voice Mail Achievements: Migrating backup systems CDRs. This implied a reduction in cost for storage media, with savings of over $ 74,000 USD per month, without requiring capital expenditures. Responsibilities: Recover systems from service outages. Planning and executing preventive maintenance, implement configuration changes and review and improve operational processes. Support Engineer for Switching, CDMA PaCo(PDSN / AAA), SMS, STP (SS7), Voice Mail Achievements: Migrating backup systems CDRs. This implied a reduction in cost for storage media, with savings of over $ 74,000 USD per month, without requiring capital expenditures. Responsibilities: Recover systems from service outages. Planning and executing preventive maintenance, implement configuration changes and review and improve operational processes.



Celumovil SA

• Revenue Assurance Specialist

  • Jun 1997 - Dec 1999

  Achievements: Close revenue leakage of USD$ 2.5 million per year approximately by concept of collect calls free and untreated abnormal rating.Responsibilities: Troubleshooting and resolving revenue leakage in the process of rating and billing through analysis of reports of recurrent processes and databases for rating and billing. Profitability analysis for new commercial packages. Analysis of heavy users. Also design and implement new reports tailored to the analysis obtained.Designing and implementation of new KPIs for facilitating a deeper understanding of billing and rating processes. Show less

• Base Stations Engineer

  • Sep 1995 - May 1997