Mariona Gomila

Administrative and Customer Care at Advanced Leisure Services
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Barcelona Metropolitan Area, ES
Languages
  • Castellano Native or bilingual proficiency
  • Catalan Native or bilingual proficiency
  • English Full professional proficiency
  • Alemán Limited working proficiency

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Credentials

  • Acreditació de competències en tecnologies de la informació i la comunicació
    Universitat Oberta de Catalunya
    Jul, 2019
    - Nov, 2024
  • Formació de venta i atenció al client a càrrec de la empresa Àccura Bruc, S.L.
    ACCURA BRUC SL
    Sep, 2017
    - Nov, 2024
  • Carnet de Monitora
    Generalitat de Catalunya
    Jun, 2017
    - Nov, 2024
  • First Certificate of Cambridge
    University of Cambridge
    Jan, 2014
    - Nov, 2024
  • Titulació Alemany Institut Goethe, nivel A1
    Goethe-Institut e.V.
    Jun, 2012
    - Nov, 2024

Experience

  • Advanced Leisure Services
    • Travel Arrangements
    • 1 - 100 Employee
    • Administrative and Customer Care
      • Mar 2019 - Present

      Las tareas que realizo en el actual puesto de trabajo comprenden un amplio abanico y están todas focalizadas en la atención al cliente con el objetivo de prestar el mejor servicio:· Administración de oficina: gestión diaria de cuentas, facturación, mantener actualizados los indicadores (KPI’s) Experiencia en CRMs (ICG)· Coordinación de alquileres de espacios para eventos, captar y fidelizar clientes (particulares y empresas).· Atención al cliente y visitas guiadas a la Cripta Gaudi y la Colonia Güell.I have multiple responsibilities in the company, and most of them are focused on customer service, always with the purpose to offer the best quality in our catalog of services:· Office administration: daily account management, invoicing, closing the register, keep the indicators updated (KPI’s), attending calls and mails. Experience in CRMs (ICG)· Customer service.· Sales Department (including inventories and orders).· Lead guided tours to Gaudí’s Crypt and Colònia Güell.· Responsible of the rental management of the different spaces we offer for celebrating events. Again, with the purpose to build loyalty with the companies and customers.· Responsible of the training for the new incorporations.

  • Accura Wellness Sant Boi
    • Spain
    • Wellness and Fitness Services
    • 1 - 100 Employee
    • Recepcionist and Customer Service Complex Esportiu Accura
      • Oct 2017 - Dec 2018

      • Gestión de cuentas diarias• Atención al socio (telefónica y presencialmente)• Gestión del correo corporativo• Cierres de caja• Experiencia en CRM’s (Deporwin)• Comercial: responsable de la captación y fidelización de nuevos clientes• Office administration: daily accout management, attending calls and mails, closing the register. Experience in CRMs (Deporwin).• Comercial services: responsible for the pre-sales and engagement process of new costumers. • Gestión de cuentas diarias• Atención al socio (telefónica y presencialmente)• Gestión del correo corporativo• Cierres de caja• Experiencia en CRM’s (Deporwin)• Comercial: responsable de la captación y fidelización de nuevos clientes• Office administration: daily accout management, attending calls and mails, closing the register. Experience in CRMs (Deporwin).• Comercial services: responsible for the pre-sales and engagement process of new costumers.

  • EL MANANTIAL DE LA CERVEZA SL
    • Spain
    • Restaurants
    • 1 - 100 Employee
    • Waitress and Room Manager
      • Feb 2017 - Sep 2017

  • Gelateria Degustació
    • Waitress and Room Manager Bar-Heladeria
      • Jun 2014 - Dec 2016

Education

  • Universitat Oberta de Catalunya
    Grau de Psicologia, Psychology
    2017 - 2021

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