Experience

Integrated Family Services

• United States

• ADMINISTRATIVE ASSISTANT

  • Apr 2008 - Present

  Oversee all aspects of general office coordination. Maintain office calendar to coordinate work flow and meetings. Maintain confidentiality in all aspects of client, staff and agency information. Interact with clients, vendors and visitors. Answer telephones and transfer to appropriate staff member. Distribute incoming correspondence, including faxes and email and mail. Respond to correspondence containing routine inquiries and customer feedback. Perform general clerical duties to include, but not limited to, copying, faxing, mailing and filing File and retrieve organizational documents, records and reports. Create and modify documents (including but not limited to order forms, memos, and letters) using word processing and data entry. Set up and coordinate meetings and conferences. Collect and maintain inventory of office equipment and supplies. Arrange for the repair and maintenance of office equipment. Support staff in assigned project based work. Assist with overall maintenance of the organization and its offices. Other duties as assigned



ODYSSEY HOUSE, NEW ORLEANS LOUISIANA

• FILE MANAGEMENT SPECIALIST

  • Nov 2007 - Mar 2008

  Developed and maintained complex central files of records, reports, correspondence and other documents. • Input assess and printing data using computer • Provides orientation to new employees on the use and retrieval of files. • Refers to reference guides and aides in indentifying and classifying material. • Arrange for storage of dated records. Developed and maintained complex central files of records, reports, correspondence and other documents. • Input assess and printing data using computer • Provides orientation to new employees on the use and retrieval of files. • Refers to reference guides and aides in indentifying and classifying material. • Arrange for storage of dated records.



THERATECH INC, MADISON TENNESSE

• CUSTOMER SERVICE SALES REP

  • Mar 2006 - Aug 2007

  Supported clerical and order processing needs of sales staff and parts department • Performed all aspects of customer service and satisfaction, including answering busy multi-line phone system, coordinating special promotions, and providing detailed information for various products • Handled inbound sales duties, including order entry processing and fulfillment • Resolved billing questions and disputes, initiated customer calls, and performed data entry • Served as one of four representatives supporting Medicare customers • Analyzed customer requirements for future products • Successfully assisted customers in merchandise selection • Analyzed problems and anticipated customers' needs



WOESSNER MEDICAL CLINIC, NEW ORLEANS LOUISIANA

• RECEPTIONIST/PRE CERTIFICATION CLERK

  • Aug 2001 - Aug 2005

  Greeted patients--check in/check out • Collected co payments • Pulled and prepared charts • Set appointments • Took request for medication refills, and called in medication as needed. • Did request for medical records, by fax or mail • Opened and distributed mail. Insurance verification and authorizations Answered a multi-line phone and performed other related duties Greeted patients--check in/check out • Collected co payments • Pulled and prepared charts • Set appointments • Took request for medication refills, and called in medication as needed. • Did request for medical records, by fax or mail • Opened and distributed mail. Insurance verification and authorizations Answered a multi-line phone and performed other related duties



TULANE MEDICAL CENTER, NEW ORLEANS LOUISIANA

• PATIENT SERVICE COORDINATOR

  • May 2001 - Jul 2001

  Greeted persons entering clinic, determined nature and purpose of visit, answered questions provided information. • Took messages for nurse and medication request • Registerd new and returning patient in computer. • Collected co payments for services rendered. Greeted persons entering clinic, determined nature and purpose of visit, answered questions provided information. • Took messages for nurse and medication request • Registerd new and returning patient in computer. • Collected co payments for services rendered.



ORTHOPAEDIC ASSOCIATES OF NEW ORLEANS

• United States
• Hospitals and Health Care

• CHECK OUT/BILLING CLERK

  • Nov 1995 - May 2001

  Answered telephone and directed call to appropriate staff • Maintained medical records and correspondence files • Prepared and transmitted patients' bills Collected co payments Scheduled return appointments Answered telephone and directed call to appropriate staff • Maintained medical records and correspondence files • Prepared and transmitted patients' bills Collected co payments Scheduled return appointments



CHECK CASH INC, NEW ORLEANS LOUISIANA

• CASHIER/TELLER

  • Mar 1995 - Oct 1995

  Computed and recorded totals of transactions • Sold tickets and other items to customer • Cashed checks • Compiled and maintained non-monetary reports and records • Collected monies for utility bill payments. Computed and recorded totals of transactions • Sold tickets and other items to customer • Cashed checks • Compiled and maintained non-monetary reports and records • Collected monies for utility bill payments.



W H SMITH , NEW ORLEANS LOUISIANA

• SALES ASSOCIATE/CASHIER

  • May 1985 - Mar 1995

  Ensured the highest levels of customer service and satisfaction • Counted cash; and reconciled charge sales and cash receipts with total sales to verify accuracy of transactions • Balanced cash drawer daily • Developed skills in visual merchandise, inventory and merchandise ordering. Ensured the highest levels of customer service and satisfaction • Counted cash; and reconciled charge sales and cash receipts with total sales to verify accuracy of transactions • Balanced cash drawer daily • Developed skills in visual merchandise, inventory and merchandise ordering.