Experience

McKesson Pharma

• IT Services and IT Consulting
• 1 - 100 Employee

• EDI Specialist I

  • Jan 2015 - Present

  Worked with internal and external entities/business units to translate formats, facilitate the transmission of new and existing 810 invoices, 832 price files, 850 orders, and 855 acknowledgements to and from the business applications and transmissions to and from ANSII X12/EDIFAT Designed several Data Exchange formats to facilitate communication with inventory entitiesManaged implementations and support requests within Salesforce to ensure direct connections with the entities/business units achieving deadline of go live datesLogged issues using ticketing system SalesforceMaintaining customer history records with related problem documentationDeveloped effective relationship with the ECS team in San FranciscoSubject Matter Expert with Level 2 Technical Support calls and customer escalationsProvided updates as need in the Knowledgebase, KCS to ensure accuracy of dataCollaborated with Supervisor to create the Standard Operating Procedures for Third Party Interface Show less

• eCTS Tech Support

  • Oct 2012 - Jan 2015

  Provide professional issue resolution and training for McKesson’s web and mobile solutionsInterviews customers to collect information about issues & leads the customers though diagnostic procedures to determine the source of issueRecord/tracks issues using SAP CRM system, maintaining customer history records with related problem documentationAssisted with the support email boxes allowing quick issue resolutionsFurnished updates as needed on Knowledgebase to ensure accuracy of dataConfer with business analysts to explain issues with application and provide data for reporting. Show less

• eCTS Tech Support - Contractor

  • May 2012 - Oct 2012

  Provide professional issue resolution and training for McKesson’s web and mobile solutionsInterviews customers to collect information about issues & leads the customers though diagnostic procedures to determine the source of issueRecord/tracks issues using SAP CRM system, maintaining customer history records with related problem documentationAssisted with the support email boxes allowing quick issue resolutionsFurnished updates as needed on Knowledgebase to ensure accuracy of dataConfer with business analysts to explain issues with application and provide data for reporting Show less



FAITH COMMUNITY HOSPITAL

• IT Director/AR

  • May 2006 - Oct 2011

  Provided IT support for entire hospital, managed patient accounts, trained hospital employees on HIPAA compliance, managed payroll for 90 employees. Instrumental in the search for EMR, financial and digital software for stimulus package. Installation of all software for EMR, financial and digital software for all network PC's. Developed ability to work in a fast-paced atmosphere, maintained hospital network and provided desktop support for Windows. Implemented a procedure whereby all hospital printers were networked. Monitored network for all virus attacks. Installation of Windows server software. Managed hospital employee's email accounts. Managed hospital Windows Servers, two Linux servers running "Samba" and "Red Hat" and an interface PC for lab equipment including updates. Managed backups for all servers on daily, weekly and monthly basis. Partnered with Sentry Healthcare Service to ensure insurance claims were processed and paid in a 90 day time period. Maintained excellent customer relations and developed customer rapport. Diplomatically resolved customer's complaints on an as-needed basis. Ensured hospital compliance with reporting of HIPAA claims, training of 90 employees, and the investigation process. Show less



RICHESON MANAGEMENT CORPORATION, Graham, TX20

• Accounting Coor./IT

  • Oct 2000 - May 2006

  Provided IT support for Richeson Management & Dairy Queens franchise, maintained accounts for 49 Dairy Queens. Streamlined the reporting process of all financial information from the 49 Dairy Queens. Managed the companies Windows servers including updates. Managed 10 desktops and 6 laptops and preformed all account maintenance tasks. Trained employees on how to use computers, email use which included attaching files to emails. Managed daily weekly and monthly backups. Monitored network for all virus attacks, including laptops used by district managers off site. Installation of Window server software. Delegated responsibilities to employees to meet company's expectations Created all reports for monthly meetings with district managers Created all weekly reports for president and owner on finances Created all yearly reports for annual meetings. Accurately calculated and made minimum deposits of $396,000 on weekly & monthly basis. Show less