Directrice des ressources humaines

• Sep 2022 - Present

HR Business Partner

• Nov 2015 - Feb 2022

Define business needs and store HR goals to design local actions aligned with company strategy (recruitment process, internal communication, team trainings)Coach store leaders on team management Lead merging project between Holt Renfrew Montreal and Ogilvy (team building, communication, employee event, people plan strategy)Lead Covid crisis management at store levelKeep and implement HR processes in a full compliance with the legal and regulatory frameworkManaging disciplinary, legal, conflict cases Represent HR function at store level, partnering with HR Center of Expertise and other departments

Bilingual Coordinator, Total Rewards

• Mar 2015 - Jan 2016

Process compensation packages and Store Contest (monthly, quarterly or seasonally), producing incentive letter mail merge for distribution - Manage our Sale Specialists databases and incentive programs with HR partners on accuracy and completeness- Coordinate Sale Specialist Incentive Agreements renewal with our merchant and operation teams and communicate plan to business partners and employees- Ensure 100% accuracy of employee data and effective dates- Build relationships with our internal partners - Respond and resolve employee and business partner requests and queries- Partner with the IT team and buying team to gather and create requirements for Goal Based Incentives Implementation Benefit Programs Coordination- Participate to Benefit plan redesign and communicate it at store level to employees- Administer, communicate and partner with a third-party adjudicator to deliver the Disability Management program.- Assist in the development and the implementation of all benefits related projects and programs- Support the delivery and coordination of benefits related activities across the organization.- Support the Holt Renfrew management team in the understanding of benefits programs

Bilingual HR Services Administrator

• Sep 2013 - Mar 2015

- Contributing to various HR projects that align with Holt Renfrew's strategy: Coordinate a new store acquisition transitioning to Holt Renfrew policies (side by side study, participating to communication support design and management training), Holt employee portal implementation, coaching call conferences for Quebec locations, Group interviews events.- Managing all setup and support of applications used to maintain and process employee information, providing excellent assistance and guidance to Managers and Employees whereby I successfully interpret; policies, procedures, benefits and compensation programs- Responsible for auditing data as well as data entry, record changes, and generating reports- Continually improving the existing processes to meet the changing needs and demands of the business

Recruiter Assistant

• Nov 2012 - Sep 2013

- Efficiently handling Incoming Calls from employees clients and responding to their requests (benefits and pension plans) - Strongly following up with outbound Calls (Voicemail Callbacks, answering web questions, completing workflow callbacks) - Conducting research and participating in projects (i.e. Workflow, Web Questions, Imaging, etc.) - Efficiently handling Incoming Calls from employees clients and responding to their requests (benefits and pension plans) - Strongly following up with outbound Calls (Voicemail Callbacks, answering web questions, completing workflow callbacks) - Conducting research and participating in projects (i.e. Workflow, Web Questions, Imaging, etc.)

Bilingual Benefit Agent

• Aug 2012 - Nov 2012

- Handling Inbound Calls from employees clients; - Making Outbound Calls (Voicemail Callbacks, answering web questions, completing workflow callbacks); - Conduct Off-Phone Research/Projects (i.e. Workflow, Web Questions, Imaging, etc.) - Handling Inbound Calls from employees clients; - Making Outbound Calls (Voicemail Callbacks, answering web questions, completing workflow callbacks); - Conduct Off-Phone Research/Projects (i.e. Workflow, Web Questions, Imaging, etc.)

Human Resources Manager (850 employees), Hospitality Groupe

• Apr 2010 - May 2012

- Main point of contact for implementing HR policy for all; Operational Managers, Payroll as well as training various departments - Led staffing strategy, managing recruiting events and using networking skills to dealing with external sources along with taking into consideration company goals- Managed several projects: training (coordination and coaching), Employee Conferences, internal and external communication projects, Managing closure and opening restaurants.- Participated in HRIS implementation: reviewing and determining HR and business needs in partnership with other departments.- Analyzed statistical data and reports identifying causes of employee issues to developed recommendations for improvement of organization's personnel policies and practices- Building a trusting relationship with the union leadership and participated in collective bargaining and negotiating agreements- Management: Supervision of 4 of the HR employees to manage the branch (14 restaurants)

Human Resources Assistant, Hospitality Groupe

• Sep 2007 - Mar 2010

- Administered employment contracts and declarations, drafted responses to grievances- Pre-screened candidates to support the recruitment process of restaurant personnel- Served as a link between management and employees by handling questions, interpreting and administering, helping resolve work-related problems.- Participated in HR projects: SIRH, performance reviews and job description tools