Business Analyst

• Feb 2021 - Present

Information Analyst - AF/KL - Digital- Next Best Actions

• Nov 2016 - Oct 2019

NBA (Next Best Actions) project in Digital AF/KL Department is a business service that enables a customer-centric approch by offering a relevant products/services based on the customer needs and habits during his customer journey. Project; born from scratch in 2016; initiated by Air France Digital IT and working in high collaboration with KLM Digital IT in Amsterdam in SAFe methodology.Main activities:  Analyze functional gaps, challenge business requirements if needed and write specifications with sequence diagrams and use case flows  Coordinate and conduct meetings with Business, Analysts, Architects and Dev teams to validate the feasibility of the solution Define, write testing case scenarios and perform Validation and Non-regression testing phases Strong interaction with Business/AMOA, developments and architects teams (VLB, AMS, CDG) Perform product presentations and demos to AF/KLM internal stakeholders (Business/AMOA teams) Create functional dashboards on NBA consumption for each NBA customer. Provide some improvements to constantly increase revenues opportunity inside the company  NBA successes/deliveries: KL Mobile App, KL Appy2Help ground crew tablet, KL Social Media Hub applications, AFKL BlueWeb website)  Work on Scrum and Agile methodologies on daily basis

Functional Analyst - AFKL websites -Payment

• Jan 2016 - Oct 2016

Air France / KLM is a worldwide major player in the airline industry. The Information System Department of Air France / KLM ensures the development, production (3 data centers located in Toulouse, Valbonne and Amsterdam) . Valbonne and Amsterdam are mainly specialized in the development of Digital applications (B2C websites-Mobile-Tablet). As functional analyst on payment activities for AFKL websites. I was responsible of analyzing new requirements in terms of product evolution coming from the AMOA. I analyzed the functional gaps and impacts between the different AFKL databases, wrote the specifications and approved the feasibility in collaboration with the different development teams. Then, I validated the code quality by performing some tests before deciding to launch the new feature in production.

Product Manager Amadeus Mobile solution - DPM Department

• May 2014 - Dec 2015

Amadeus Mobile is a mobile- driven platform, providing contextualized and personalised mobile travel services accessible from multi-channels to reply to traveller needs at each step of his trip. Customer segmentation: B2C, B2T (CheckMyTrip) and B2B (Amadeus Mobile White label offer for travel agencies, corporations, airports…) As Product Manager, I was in charge of the evolution of the CheckMyTrip / Amadeus Mobile application in the scope of Itinerary Management, Flight alert Notifications and Cross selling Recommendation features. Main activities: Amadeus Mobile Solution (User Interface - Agile project):- Define, prioritize and formalize product evolution requirements - Analyze functional gaps between front end and back end integration systems and provide input to Development and Designer teams- Review functional specifications and ensure these features are delivered as expected by performing some sanity checks (Web desktop, Mobile Web and Mobile App)- Provide support to White label customers during their Unit Acceptance Test phase to ensure customer satisfaction. This high level of contribution resulted in a successful production launch of Key Travel and MyCockpit Mobile App (Google Play & Apple Stores). - Perform marketing product presentations and demos to clients and internal stakeholders- Coordinate ad hoc projects in accordance with Amadeus central strategy (e.g. CheckMyTrip Premium Convergence, World Airport Transfer content integration in Amadeus Mobile)Amadeus Mobile Services (New innovative Mobile Web Service project)I was involved in the definition of the Mobile Web service offer: - Product strategy & evolution, - Budget and roadmap activities, - Design the new Mobile corner within the Amadeus Developers Portal which will expose the future Mobile Web service catalog (Learn, Play and Launch concept)- Elaborate illustrative use cases for Marketing documentation - Participate to the pricing & billing model creation

Product Manager Mid and Back Office - DPM Department

• Jan 2011 - Apr 2014

As part of the Front Office product management for Airlines and Travel Agencies solution, I was driving Mid Office area evolution of the product (Sales Manager / Agency Manager) for large business travel agencies, and coordinating teams involved all along product lifecycle as Development, Support, Implementation and Account Management.Main activities:- Define product strategy, product roadmap and perform budget follow-up- Formalizing product evolution requirements working closely with customers- Provide support to customers during release deployment / project deliveries- Coordination with involved stakeholders and support during production incident resolution to ensure customer satisfaction- Support sales efforts through product presentations and demos- Consolidate and organize business needs for new product concepts in line with Amadeus DPM strategy (e.g SAM+ project)

Group Travel Manager at Geodis

• May 2010 - Dec 2010

As Travel Manager, I was in charge of the travel cost optimization (Purchase/Procurement) and Geodis travelers’ satisfaction in regards to their trip experience (Demand Management). Main activities:Purchase/Procurement: - Analyze travel spend for supplier negotiations (Airlines, Car rental and Hotels) and contract renewal- Drive Geodis group RFI for the change of Travel Agency and Online booking solution (establish written statement of requirements, conduct negotiation and supplier selection)Demand Management:- Monitor and control the application of travel policy, the adoption rate of the online booking tool and take measures in case of incompliancy- Provide training and communication to traveler assistants- Identify travel booking issues and coordinate with suppliers for correction to ensure traveler satisfaction

Online Technology Consultant - Corporate Travel

• Oct 2008 - Apr 2010

As part of Sales & Marketing department, I was responsible for promoting and selling online booking solutions to CWT customers (AeTM, KDS, Traveldoo,..). Main activities: - Handle Online Booking tool RFPs - Support Sales team during customer working- Manage Marketing communication - Promote the CWT Advisory services (audits, change management, best practices to increase the adoption rate of online booking tools),.. As part of Sales & Marketing department, I was responsible for promoting and selling online booking solutions to CWT customers (AeTM, KDS, Traveldoo,..). Main activities: - Handle Online Booking tool RFPs - Support Sales team during customer working- Manage Marketing communication - Promote the CWT Advisory services (audits, change management, best practices to increase the adoption rate of online booking tools),..

Travel Manager Assistant - Internship

• Jan 2008 - Sep 2008

Recruited to perform a business study to reduce Accenture travel spend (Air, Rail, Hotel and Car) and work on the update of Accenture travel policy, I was in charge of: Main activities:- Analyze travel spend, provide recommendation and elaborate the document support for presentation to Accenture Board Executive - Participate on supplier negotiations with the global travel manager- Define and communicate new travel rules for the update of Accenture travel policy- Provide inputs for configuration of these travel rules in the self-booking tool to ensure the application of these rules

Key Account Analyst - Internship

• Jun 2006 - Aug 2006

As a first experience in Travel Management Company (TMC), this internship was a good opportunity to explore role and responsibilities of each division’s departments (Sales, Online and Advisory):Main activities:- Monitor and communicate travel spend reporting to Amex clients (data extraction and consolidation, travel spend analysis, take part in customers’ travel spend optimization by providing inputs)- Get in customer meetings on cost and online process optimization with Amex Sales director