Experience

Skybridge Americas Inc.

• Outsourcing/Offshoring
• 200 - 300 Employee

• Customer Service Specialist

  • Feb 2010 - Present

  I am responsible for answering in bound calls promptly and in a professional manner. I provide information to consumers with regards to our merchandise, process payments, answer customer service questions and receive and log complaints. I am responsible for answering in bound calls promptly and in a professional manner. I provide information to consumers with regards to our merchandise, process payments, answer customer service questions and receive and log complaints.



LAUNCH!

• Canada
• Advertising Services
• 300 - 400 Employee

• Merchandising Representative

  • Feb 2010 - Present

  I am responsible for connecting brands and consumers through promotions and experiental marketing campaigns. I also do merchandising of products by building displays, placing point of sales materials and maintaining relationship with client and consumer. I am responsible for connecting brands and consumers through promotions and experiental marketing campaigns. I also do merchandising of products by building displays, placing point of sales materials and maintaining relationship with client and consumer.



Assiniboine Credit Union

• Canada
• Banking
• 300 - 400 Employee

• Member Service Representative

  • Dec 2007 - Jan 2010

  I am responsible and accountable to provide transactional service to members by accurately processing deposits, withdrawals, loan and utility payments, money order and bank drafts and cheque cashing. I also refer members and potential members to the lenders to meet their specific needs as personal loans, investments and mortgages. I ensure that they receive high quality service at all times. I am responsible and accountable to provide transactional service to members by accurately processing deposits, withdrawals, loan and utility payments, money order and bank drafts and cheque cashing. I also refer members and potential members to the lenders to meet their specific needs as personal loans, investments and mortgages. I ensure that they receive high quality service at all times.



St Benedicts Retreat Centre

• Conference Coordinator

  • Oct 2003 - Mar 2007

  I was responsible for all initial inquiries for conferences, day meetings and retreatant reservations. I took all registrations for the spiritual programs, receipted advance deposits and finalized all invoices of groups. I communicated daily with food service, maintenance, monastery office, housekeeping and the Director of the Centre. I had the overall responsibility to ensure that the centre ran smoothly on a daily basis. I was responsible for all initial inquiries for conferences, day meetings and retreatant reservations. I took all registrations for the spiritual programs, receipted advance deposits and finalized all invoices of groups. I communicated daily with food service, maintenance, monastery office, housekeeping and the Director of the Centre. I had the overall responsibility to ensure that the centre ran smoothly on a daily basis.



Littel Mountain Sportslex

• Bartender/Canteen

  • Oct 2003 - Mar 2006

  I was hired to work both in the bar area and canteen during the baseball/socials seasons. 2002-2003 I was hired to work both in the bar area and canteen during the baseball/socials seasons. 2002-2003



Ramada Marlborough Hotel

• Reservation Agent/Manager

  • Nov 2003 - Apr 2004

  I was hired to organize the Front Desk Department, as it was unmanaged for about 6 months. I was responsible for staffing, labor costing, forecasting and supervising the staff. I developed new policies and manuals. I was hired to organize the Front Desk Department, as it was unmanaged for about 6 months. I was responsible for staffing, labor costing, forecasting and supervising the staff. I developed new policies and manuals.



Best Western Victoria Inn (formerly Best Western International Inn)

• Front Desk Manager

  • Jan 1988 - Jan 2002

  I worked a variety of shifts, overseeing the complete operation of front office/reservation department. I was responsible for staffing, training, and supervising a department of 15-20 people. I communicated daily with all departments varying from housekeeping, accounting, sales, and maintenance. I followed up on customer comments and complaints. For 10 years I held the position of Front Office Manager; prior to that I had 4 years experience as a Front Desk Agent. I worked a variety of shifts, overseeing the complete operation of front office/reservation department. I was responsible for staffing, training, and supervising a department of 15-20 people. I communicated daily with all departments varying from housekeeping, accounting, sales, and maintenance. I followed up on customer comments and complaints. For 10 years I held the position of Front Office Manager; prior to that I had 4 years experience as a Front Desk Agent.



Sheraton Winnipeg Hotel

• Front Desk Agent/Auditor

  • Jan 1986 - Jan 1988

  After graduating from Red River Community College I was employed full-time at the front desk. I worked on a computerized system and learned the accounting procedures during the night audit shift. After graduating from Red River Community College I was employed full-time at the front desk. I worked on a computerized system and learned the accounting procedures during the night audit shift.