Chief of Staff

• Aug 2023 - Present

Chief of Staff at K-LAGAN Group

• Jan 2019 - Present

K-LAGAN is a multidisciplinary company that offers consulting and engineering services in the areas of IT, industry, electronics, energy, turnkey projects, and start-up labs, providing innovative solutions to clients across diverse sectors.Resume areas: Chief of staff at K-LAGAN Group Strategic bases on program management evolutionHRBP Strategic areas & HQ Business Partner (IT and Technology profiles)HR Management CRM Responsible and Admin. (Salesforce Advanced Admin.)CEO office, support and preparationOffice management sites group responsibleCompliance coordination Quality management (ISO 9001, 27001)Board member Show less

Executive Assistant of K-LAGAN Group CEO

• May 2018 - Dec 2018

K-LAGAN is a multidisciplinary company that offers consulting and engineering services in the areas of IT, industry, electronics, energy, turnkey projects, and start-up labs, providing innovative solutions to clients across diverse sectors.Resume areas: EA, PA's & Chief of staff to K-LAGAN Group CEO support and preparationStrategic bases on program management evolutionHRBP Strategic areas & HQ Business Partner Office management sites group responsibleCompliance coordinationQuality management (ISO 9001, 27001)Board member Show less

HR Retail Manager (Interim)

• Feb 2018 - May 2018

Sitel Group, one of the world's largest providers of customer service and customer experience solutions company, is now known as Foundever. Resume areas: Responsible for a team of 12 people in the areas of internal communication, talent acquisition, careers, training and development, HR controlling, labor relations, office management site. Integral mission of the strategy and execution of HR department and act as a business partner to business team and general management, with nearly 2000 FTE's. Show less

Head of Iberia Retail Marketing, Projects & Customer Service/s Experience

• Jun 2016 - Jan 2018

Brico Depot, part of the Kingfisher Group, is a home improvement retail company operating in several countries, offering a wide range of products for DIY and construction projects.Resume areas: Corporate projects, HR projects, engagement & employer branding, operational stores services offer & digital strategy (products, services & campaigns), customer experience, trade marketing sales points, iberia retail strategy (business model improvement), technological solutions and retail consumer services Responsible for iberia services, contact center area and stores operations (products and services sales) - 20 headcounts in contact center for coordination to transport, installation, customized products/projects and financing services and 250 headcounts in store for direct customer services area. Sourcing, Supply & logistics improvement projects (idealisation planification and rollout)Head of PMO & Program Manager Deputy Board Show less

Corporate Iberia Strategy Retail Manager

• Nov 2013 - May 2016

Brico Depot, part of the Kingfisher Group, is a home improvement retail company operating in several countries, offering a wide range of products for DIY and construction projects.Resume areas: Strategic Consultant corporate organization & general corporate strategyBusiness & operational strategy Program ManagerHR strategic projects & partnerships, engagement & employer brandingSourcing and buying strategy, buying own brands, Supply & Logistics (one global offer projects, service evaluation, consulting & participate in implementation new system).Digital strategy transformation Contac center creation for Iberia (products and services sales) - 20 peopleHead of PMODeputy Board Show less

HR & COO Director (Interim project)

• Nov 2015 - May 2016

HR & Operations Business Units Director (Board Member)

• Sep 2010 - Nov 2013

The Football Club Barcelona, popularly known as Barça, is a multi-sport entity based in Barcelona, primarily dedicated to football and activities related to the surrounding business. Resume areas: BU’s: Retail, Events, Food & Beverage/Serhs Areas: BPO, HR 500 FTE's, marketing, operations management, security, sourcing, supply & logistics and comercial offer Locations scope: Camp Nou, Mini Estadi, Palau Blaugrana, Pista de Gel, Boulevard y Ciudad Deportiva The Football Club Barcelona, popularly known as Barça, is a multi-sport entity based in Barcelona, primarily dedicated to football and activities related to the surrounding business. Resume areas: BU’s: Retail, Events, Food & Beverage/Serhs Areas: BPO, HR 500 FTE's, marketing, operations management, security, sourcing, supply & logistics and comercial offer Locations scope: Camp Nou, Mini Estadi, Palau Blaugrana, Pista de Gel, Boulevard y Ciudad Deportiva

Head of Marketing & Digital

• Apr 2007 - Aug 2010

Quick is a fast food chain of Belgian origin that was nationalized by the French government through the CDC Bank (Caisse des Dépôts et Consignations). Resume areas: Conceptualize and implement the marketing strategy & plan in line with business goals. Build brand awareness and positioning, oversee and manage tracking systems for all social media channels. Sourcing and management of agencies Internal Communication & Employer branding engagement Digital strategy (develop and drive, customer experience improving, budget management, online and offline actions, target campaigns & app) Supervise the department and provide guidance to other team members. Trade marketing sales points and Merchandising management. Marketing mix and drivers, market studies & positioning Show less

HR Regional Manager

• Jul 1999 - Mar 2007

Yum Brands is a fast food restaurant company that was born as a division of PepsiCo and currently operates renowned chains such as KFC, Pizza Hut, and Taco Bell. Resume areas: Talent aquisition, training and careers, payroll, business partner, audits (HR and stores quality, service & property) HR Projects (optimization efficiency - stores improvement & HR digitalisation programs) Employer Branding & Engagement Responsible for QSPC areas (Quality, Service, Property, Customer). Quality - operational store service audit system evaluation Service - training and development, best practices, operational branding and service Property - maintenance, customer centric layouts, refurbishing and adaptations Customer - customer services in store, journey, responsible for the creation of the contact center, 90 people for orders, information and marketing campaigns. Show less