Experience

Dare IT

• Poland
• Technology, Information and Internet
• 1 - 100 Employee

• Mentor in Product Management path

  • Sep 2020 - Present

  Dare IT is an organisation that supports women in starting and developing their career in the IT industry. As a Dare IT Mentor within the field of Product Management, I am building an inclusive digital world by:- sharing my professional path and experiences,- guiding professional development and career growth,- supporting decision making,- facilitating CV and portfolio creation,and providing whatever else support my mentee needs. Dare IT is an organisation that supports women in starting and developing their career in the IT industry. As a Dare IT Mentor within the field of Product Management, I am building an inclusive digital world by:- sharing my professional path and experiences,- guiding professional development and career growth,- supporting decision making,- facilitating CV and portfolio creation,and providing whatever else support my mentee needs.



AirHelp

• Germany
• IT Services and IT Consulting
• 200 - 300 Employee

• Senior Product Manager

  • Sep 2018 - Nov 2020

  𝐀𝐢𝐫𝐡𝐞𝐥𝐩 𝗶𝘀 𝘁𝗵𝗲 𝘄𝗼𝗿𝗹𝗱’𝘀 𝗹𝗮𝗿𝗴𝗲𝘀𝘁 𝗮𝗶𝗿 𝗽𝗮𝘀𝘀𝗲𝗻𝗴𝗲𝗿 𝗿𝗶𝗴𝗵𝘁𝘀 𝗮𝗱𝘃𝗼𝗰𝗮𝘁𝗲. We make claiming compensation straightforward for all passengers who are unsure of their rights, lack the time, or lack the expertise to embark on the claims process themselves.𝑰'𝒎 𝒓𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒍𝒆 𝒇𝒐𝒓 𝒂𝒖𝒕𝒐𝒎𝒂𝒕𝒊𝒐𝒏 𝒐𝒇 𝒊𝒏𝒕𝒆𝒓𝒏𝒂𝒍 𝒑𝒓𝒐𝒄𝒆𝒔𝒔𝒆𝒔; 𝒑𝒂𝒚𝒎𝒆𝒏𝒕 𝒆𝒙𝒑𝒆𝒓𝒊𝒆𝒏𝒄𝒆 𝒂𝒏𝒅 𝒄𝒍𝒊𝒆𝒏𝒕 𝒄𝒐𝒎𝒎𝒖𝒏𝒊𝒄𝒂𝒕𝒊𝒐𝒏. 𝑪𝒐𝒍𝒍𝒂𝒃𝒐𝒓𝒂𝒕𝒊𝒏𝒈 𝒘𝒊𝒕𝒉 3 𝒅𝒆𝒗𝒆𝒍𝒐𝒑𝒎𝒆𝒏𝒕 𝒕𝒆𝒂𝒎𝒔, 𝒊𝒏𝒕𝒆𝒓𝒏𝒂𝒍 𝒔𝒕𝒂𝒌𝒆𝒉𝒐𝒍𝒅𝒆𝒓𝒔 𝒇𝒓𝒐𝒎 𝒐𝒑𝒆𝒓𝒂𝒕𝒊𝒐𝒏𝒔, 𝒇𝒊𝒏𝒂𝒏𝒄𝒆, 𝒎𝒂𝒓𝒌𝒆𝒕𝒊𝒏𝒈 𝒂𝒏𝒅 𝒂𝒍𝒔𝒐 𝒆𝒙𝒕𝒆𝒓𝒏𝒂𝒍 𝒑𝒓𝒐𝒗𝒊𝒅𝒆𝒓𝒔.• Building internal bots (Betty - merging airline responses: from 0% to 84%; Gustav - sending enquiries: from 25% to 75%; MAMA - matching incoming payments: from 6% to 65%)• Implementing new payment providers • Supporting tools for external client communication - email, chat, sms



vente-privee devient Veepee

• France
• Technology, Information and Internet
• 700 & Above Employee

• Product Manager

  • Feb 2018 - Jul 2018

  𝗩𝗲𝗻𝘁𝗲-𝗣𝗿𝗶𝘃𝗲́𝗲 𝗶𝘀 𝗮𝗻 𝗶𝗻𝘁𝗲𝗿𝗻𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗲-𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗰𝗼𝗺𝗽𝗮𝗻𝘆 𝘀𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘀𝗲𝗱 𝗶𝗻 𝘁𝗵𝗲 𝗳𝗹𝗮𝘀𝗵 𝘀𝗮𝗹𝗲𝘀 𝗶𝗻𝗱𝘂𝘀𝘁𝗿𝘆.Defining the product strategy for supply chain applications. • Preparing market analysis for pricing and available providers• Liaising internal teams and partners • Managing the dependencies cross projects 𝗩𝗲𝗻𝘁𝗲-𝗣𝗿𝗶𝘃𝗲́𝗲 𝗶𝘀 𝗮𝗻 𝗶𝗻𝘁𝗲𝗿𝗻𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗲-𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗰𝗼𝗺𝗽𝗮𝗻𝘆 𝘀𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘀𝗲𝗱 𝗶𝗻 𝘁𝗵𝗲 𝗳𝗹𝗮𝘀𝗵 𝘀𝗮𝗹𝗲𝘀 𝗶𝗻𝗱𝘂𝘀𝘁𝗿𝘆.Defining the product strategy for supply chain applications. • Preparing market analysis for pricing and available providers• Liaising internal teams and partners • Managing the dependencies cross projects



Matchbyte Consultants

• Australia
• Airlines and Aviation
• 1 - 100 Employee

• Product Manager

  • Sep 2016 - Dec 2017

  𝗠𝗮𝘁𝗰𝗵𝗯𝘆𝘁𝗲 - 𝗶𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝘃𝗲 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀 𝗳𝗼𝗿 𝘁𝗵𝗲 𝘁𝗿𝗮𝘃𝗲𝗹 𝗶𝗻𝗱𝘂𝘀𝘁𝗿𝘆. WhiteKnight - e-commerce offering for airlines• Defining the product vision• Managing the implementation for LATAM and APAC customers 𝗠𝗮𝘁𝗰𝗵𝗯𝘆𝘁𝗲 - 𝗶𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝘃𝗲 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀 𝗳𝗼𝗿 𝘁𝗵𝗲 𝘁𝗿𝗮𝘃𝗲𝗹 𝗶𝗻𝗱𝘂𝘀𝘁𝗿𝘆. WhiteKnight - e-commerce offering for airlines• Defining the product vision• Managing the implementation for LATAM and APAC customers



Polish Your Polish Toastmasters

• United Kingdom
• Civic and Social Organizations
• 1 - 100 Employee

• President

  • Jul 2016 - Jun 2017

  𝗧𝗼𝗮𝘀𝘁𝗺𝗮𝘀𝘁𝗲𝗿𝘀 𝗜𝗻𝘁𝗲𝗿𝗻𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗶𝘀 𝗮 𝗻𝗼𝗻-𝗽𝗿𝗼𝗳𝗶𝘁 𝗲𝗱𝘂𝗰𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗼𝗿𝗴𝗮𝗻𝗶𝘇𝗮𝘁𝗶𝗼𝗻 𝘁𝗵𝗮𝘁 𝘁𝗲𝗮𝗰𝗵𝗲𝘀 𝗽𝘂𝗯𝗹𝗶𝗰 𝘀𝗽𝗲𝗮𝗸𝗶𝗻𝗴 𝗮𝗻𝗱 𝗹𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 𝘀𝗸𝗶𝗹𝗹𝘀 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝗮 𝘄𝗼𝗿𝗹𝗱𝘄𝗶𝗱𝗲 𝗻𝗲𝘁𝘄𝗼𝗿𝗸 𝗼𝗳 𝗰𝗹𝘂𝗯𝘀.Polish Your Polish in London - first Polish speaking Toastmasters club in the UK.The club's mission is to provide a supportive and positive learning experience in which members are empowered to develop communication and leadership skills, resulting in greater self-confidence and personal growth.www.polishyourpolish.org.uk/- presiding the club of 35 people - preparing the yearly vision for the club and implementing it- managing committee members (7 people)- overseeing club's educational progress, marketing strategy and budget - organising regular club's meetings, workshops and additional events- representing club at the area and district level - running marketing campaigns on Facebook, meetup and other social platforms- creating content and managing website through WordPress- preparing and running MailChimp campaigns



TalkTalk

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Online Product Manager

  • Sep 2015 - Sep 2016

  𝗧𝗮𝗹𝗸𝗧𝗮𝗹𝗸 𝗶𝘀 𝘁𝗵𝗲 𝗨𝗞’𝘀 𝗹𝗲𝗮𝗱𝗶𝗻𝗴 𝘃𝗮𝗹𝘂𝗲 𝗳𝗼𝗿 𝗺𝗼𝗻𝗲𝘆 𝗰𝗼𝗻𝗻𝗲𝗰𝘁𝗶𝘃𝗶𝘁𝘆 𝗽𝗿𝗼𝘃𝗶𝗱𝗲𝗿.• Responsible for Live Chat across all TalkTalk pages (powered by Live Person)• Monitoring and improving KPIs for Live Chat (e.g. calls reduction, chat increase, incremental sales)• Optimizing the user experience by running A/B tests (using Maxymiser)• Working with design, UX and development teams to build a product roadmap aiming at better self-serve customer experience• Prioritizing JIRA stories



Travelport

• United Kingdom
• Information Technology & Services
• 700 & Above Employee

• Technical Product Manager

  • Sep 2014 - Sep 2015

  𝗧𝗿𝗮𝘃𝗲𝗹𝗽𝗼𝗿𝘁 𝗪𝗼𝗿𝗹𝗱𝘄𝗶𝗱𝗲 𝗟𝗶𝗺𝗶𝘁𝗲𝗱 𝗽𝗿𝗼𝘃𝗶𝗱𝗲𝘀 𝗮𝗽𝗽𝗹𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗽𝗿𝗼𝗴𝗿𝗮𝗺𝗺𝗶𝗻𝗴 𝗶𝗻𝘁𝗲𝗿𝗳𝗮𝗰𝗲, 𝗱𝗶𝗴𝗶𝘁𝗮𝗹 𝗺𝗲𝗱𝗶𝗮, 𝗽𝗮𝘆𝗺𝗲𝗻𝘁 𝗽𝗿𝗼𝗰𝗲𝘀𝘀𝗶𝗻𝗴, 𝗮𝗻𝗱 𝗼𝘁𝗵𝗲𝗿 𝘁𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀 𝗳𝗼𝗿 𝘁𝗵𝗲 𝘁𝗿𝗮𝘃𝗲𝗹 𝗮𝗻𝗱 𝘁𝗼𝘂𝗿𝗶𝘀𝗺 𝗶𝗻𝗱𝘂𝘀𝘁𝗿𝘆.• Managing the product backlog - prioritising user stories and requirements through commercial rationale and working with commercial stakeholders• Designing a solution for airline merchandising platform • Supporting adoption and sales activities • Actively aiding quality assurance team by creating acceptance criteria and running numerous tests



Amadeus

• Spain
• IT Services and IT Consulting
• 700 & Above Employee

• Product Manager

  • Sep 2010 - Aug 2014

  𝗔𝗺𝗮𝗱𝗲𝘂𝘀 - 𝗹𝗲𝗮𝗱𝗶𝗻𝗴 𝗽𝗿𝗼𝘃𝗶𝗱𝗲𝗿 𝗼𝗳 𝘁𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀 𝗳𝗼𝗿 𝘁𝗵𝗲 𝘁𝗿𝗮𝘃𝗲𝗹 𝗶𝗻𝗱𝘂𝘀𝘁𝗿𝘆.Product 1: Total Travel Record – Extended Reservation project, Product Management Team (Jan '13 - Aug '14)Product 2:Agency Manager - Mid and Back Office, Product Management Team (Aug ‘10 – Jan ‘13)• Gathering and validating customer requirements and establishing business cases• Working in an Agile environment • managing design of business intelligence tool (MIS - Management Information System)• Coordinating budget needs, definition and follow up• Driving product plan and defining product roadmap for complex IT solution for the travel industry• Establishing product communication plan in co-operation with marketing teams• Launching new releases: creating, updating and distributing marketing documents• Interfacing and actively coordinating with other groups: product management, development, sales, marketing and services• Supporting sales activities through written and verbal presentations concerning product functionality• Contributing to the elaboration of business proposals and responses to RFPs• Coordinating organization of a yearly customer event

• Customer Support Specialist

  • Mar 2008 - Sep 2010

  Provided second-level functional and technical support for Amadeus ERP system for medium to large size business travel agencies in over 30 countries worldwide.Main duties:- Resolving improperly configured settings- Diagnosing, troubleshooting and resolving client issues with hardware/software maintenance, installations and upgrades- proactively identifying potential areas for wide system outage and initiating analysis and resolution actions acording to ITIL standards- Working pro-actively with development and operations teams to ensure the correct handling of issues reported by customers- Providing training, awareness sessions and documentation for Mid and Back Office community- Building and consolidating relationship with customers- Writing of internal documentation



Lufthansa

• Germany
• Airlines and Aviation
• 700 & Above Employee

• Accountant in Finance Department

  • Dec 2006 - Feb 2008

  𝗧𝗵𝗲 𝗟𝘂𝗳𝘁𝗵𝗮𝗻𝘀𝗮 𝗚𝗿𝗼𝘂𝗽 𝗶𝘀 𝗮𝗻 𝗮𝘃𝗶𝗮𝘁𝗶𝗼𝗻 𝗴𝗿𝗼𝘂𝗽 𝘄𝗶𝘁𝗵 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝘄𝗼𝗿𝗹𝗱𝘄𝗶𝗱𝗲.Responsible for monthly and annual closing, cash and bank accounting, payments, accruals, posting of incoming invoices, clearing of open items, handling group accounting, fixed asset accounting for French and Spanish market. Also be required to create monthly report for Lufthansa headquarter and governmental institutions (e.g. Banco de España).Main duties: - Handling of financial accounting according to country specific financial rules - Coordinating the accounting department, clients and suppliers to solve open issues- Acted as liaison with financial institutions for reporting- Creating weekly workflow reports for Lufthansa Head Office

• Accountant in Audit Department

  • May 2005 - Dec 2006

  Main duties: • Validating and modifying issued, re-issued and refunded tickets based on fares rules, specific contracts and GDSs • Coordinating with different departments responsible for ticketing - Maintaining market ticketing rules documentation (ggairpages)• Creating market specific rules documentation database