Experience

Whisbi

• Spain
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Success Manager APAC

  • Mar 2022 - Present

  Whisbi provides a unique Live Commerce Platform! We are solving digital transformation challenges for Enterprises. Our Whisbi Solution improves the quality of online leads, grows your digital revenue and enhances online customer experience. https://www.whisbi.com/ Whisbi provides a unique Live Commerce Platform! We are solving digital transformation challenges for Enterprises. Our Whisbi Solution improves the quality of online leads, grows your digital revenue and enhances online customer experience. https://www.whisbi.com/



Simpro Software

• Australia
• Software Development
• 300 - 400 Employee

• Account Manager

  • Nov 2020 - Jul 2021



Domain

• Australia
• Real Estate
• 700 & Above Employee

• Customer Success Manager

  • May 2018 - Apr 2020



SnapInspect

• New Zealand
• Leasing Non-residential Real Estate
• 1 - 100 Employee

• Customer Success and Support Manager

  • Dec 2017 - May 2018

• Marketing and Customer Success Manager

  • Apr 2015 - Dec 2017

  This role owned and managed the on-going strategic relationship and further development of our customers across the following key areas:• Customer Management• Program Success• Relationship Management• Opportunity Development• Marketing Opportunity• Developing Marketing strategy



2degrees

• New Zealand
• Telecommunications
• 700 & Above Employee

• Campaigns Representative

  • Feb 2014 - Jan 2015

  Campaign Representative This role included being in Retention, Life Cycle, Sales inbound and outbound. In most cases when there are campaigns for launching new products or services my team is responsible for driving sales with these new campaigns while exploding through our stretch targets each month and competing to push sales while taking care of retaining current customers. Key Accountabilities: Provide customer service, sales and support to Two Degrees Mobile Ltd customers, while demonstrating a high level of company product and services knowledge. Provide sales to customers through up selling value added services during inbound or outbound call activity. Achieve key performance indicator targets as outlined within each specific campaign. Being attentive to and acting upon information advised within the company's internal communications. Be able to help maintain a good team and working environment through assisting fellow employees and by being a team player. General tasks as assigned to me also. Show less



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Service Expert

  • Feb 2013 - Jan 2014

  More commonly known as a Vodafone Ninja, my job here was to support customers and my team in doing their thing better. I am constantly juggling many different responsibilities. I am a key in-store contact for after sales support for our customers, from troubleshooting email setup to recovering data from a partially damaged handset. I assist customers with the “Walk Out” experience for new handsets, and am there to answer technical questions they may have about Vodafone’s products and services. I support my colleagues by managing our loan and demo device fleets, running Get Started sessions on new and upcoming handsets, and often being a first port of call for in-store system issues. Other responsibilities include store opening and closing, cash handling and banking, and End Of Day reporting. Carry out a full set-up and configuration of customer handsets and devices during purchase or upgrade this includes SME and corporate customers also. Carrying out a full product demonstration on customer request, or at related events Offering tutorial, tips and tricks to help the Customer get more out of their device's. Log and ‘check in’ devices to send for repair, and manage the repair process. Be the service ‘knowledge lead’ – help train other staff, and eventually other stores in the immediate catchment area In-store 1 on 1 sessions to the customers Product/tariff advisor Customer satisfaction survey/ feedback (IVR) Achieving monthly assigned key performance indicators on a as well as creating an amazing customer relationship. Show less