Mario Satyadharma
IT Support Assistant Manager at Lippo Malls Indonesia- Claim this Profile
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Bio
Credentials
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AWS Academy Graduate - AWS Academy Cloud Foundations
Amazon Web Services (AWS)Sep, 2021- Sep, 2024
Experience
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Lippo Malls Indonesia
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Indonesia
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Leasing Non-residential Real Estate
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400 - 500 Employee
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IT Support Assistant Manager
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Mar 2016 - Present
Responsible in:1. Installing, Setup & Troubleshoot all hardware & software in all Area (Enterprise level / All Area)2. Manage Endpoint Antivirus Server (Enterprise Level)3. Manage Microsoft Outlook Mail Exchange Server (General Level)4. Manage Zimbra Mail Administrator (General Level)5. IT Technical Purchasing6. Support remotely in Covid-19 Pandemic to all end user7. Develop Technology development in company8. Support Infrastructure Projects Responsible in:1. Installing, Setup & Troubleshoot all hardware & software in all Area (Enterprise level / All Area)2. Manage Endpoint Antivirus Server (Enterprise Level)3. Manage Microsoft Outlook Mail Exchange Server (General Level)4. Manage Zimbra Mail Administrator (General Level)5. IT Technical Purchasing6. Support remotely in Covid-19 Pandemic to all end user7. Develop Technology development in company8. Support Infrastructure Projects
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PT SMART Tbk
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Indonesia
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Food and Beverage Manufacturing
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700 & Above Employee
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IT SAP Support
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Mar 2015 - Mar 2016
Provide all SAP solution to all end user through SAP Solution Manager SLA ticketing Software and IBM Lotus Notes mail Troubleshoot SAP general problems in all Module in company (MM, FI, CO, PM, QM, PS, etc)Maintain master data and plantation business process support Provide all SAP solution to all end user through SAP Solution Manager SLA ticketing Software and IBM Lotus Notes mail Troubleshoot SAP general problems in all Module in company (MM, FI, CO, PM, QM, PS, etc)Maintain master data and plantation business process support
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PT. Mayora Indah Tbk
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Indonesia
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Food and Beverage Services
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700 & Above Employee
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SAP Functional
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Feb 2012 - Apr 2014
1) In charge in SAP MM logistics activities.3) Responding to business and user faults within agreed timescales.4) Support of live systems as well as upgrades and enhancements.5) Involved from the design phase through to the development and post go live stage.6) Evaluating a clients requirements and then proposing adequate and effective solutions.
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IT Hardware & System Engineering
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Dec 2008 - Feb 2012
1) Monitoring and maintain the computer systems and network.2) Install and configure computer systems3) Diagnose hardware and software faults 4) Solve technical and applications problems, either over the phone or in person.5) Training and implementation in new site or users6) Help desk operators, technicians, maintenance engineers or applications support specialists.7) Understanding how information systems are used as applying technical knowledge related to computer hardware or software8) Maintain email, network & servers general problems9) etc
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Marketing & Event Coordinator
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2007 - 2008
1). Create and manage project plans for various marketing and event activities.2). Coordinate events, meetings and trade shows by identifying, assembling, and organizing 3). requirements; establishing contacts; developing schedules and assignments; managing mailing lists to ensure event success.4). Manage scheduling for monthly “Employee Spotlight” with partner brand.Track customer complaints, forward to customer service and follow up to ensure resolution.5). Provide support in social media monitoring process as needed.Assist in collating marketing materials as needed.
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Cubenet
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Consumer Services
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Operator & Technical Support
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2006 - 2007
1. Receive payment by cash & vouchers2 Issue receipts, refunds, credits, or change due to customers.3. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.4. Fix a computer trouble & maintenance hardware & software5. Billing Administrator 1. Receive payment by cash & vouchers2 Issue receipts, refunds, credits, or change due to customers.3. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.4. Fix a computer trouble & maintenance hardware & software5. Billing Administrator
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Marketing Consultant
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2004 - 2006
- Involves marketing and selling credit cards to consumers, dentifies potential buyers and convinces them to buy the credit cards. Also explaining the benefits the buyer will gain from purchasing the products.- Responsible to gain sales target Monthly & Yearly - Involves marketing and selling credit cards to consumers, dentifies potential buyers and convinces them to buy the credit cards. Also explaining the benefits the buyer will gain from purchasing the products.- Responsible to gain sales target Monthly & Yearly
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Education
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2002 - 2008
Universitas Tarumanagara (Untar)
Bachelor's Degree, Information Systems
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