Experience

Coastline Travel Group

• United States
• Travel Arrangements
• 1 - 100 Employee

• Billing Specialist

  • Mar 2023 - Present



Crowley

• United States
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Documentation Coordinator

  • Sep 2021 - Dec 2021

  -Bill of Lading Creation. -Release Bills of lading to customers. -Perform other miscellaneous duties as assigned (e.g., system update, spreadsheet validation, process documentation, meeting notes, etc.) -Obtain and verify documentation related to the onboarding process for new carriers/customers. -Contact carriers/customers to respond or clarify issue resolution, process invoices and carrier payments. -Bill of Lading Creation. -Release Bills of lading to customers. -Perform other miscellaneous duties as assigned (e.g., system update, spreadsheet validation, process documentation, meeting notes, etc.) -Obtain and verify documentation related to the onboarding process for new carriers/customers. -Contact carriers/customers to respond or clarify issue resolution, process invoices and carrier payments.



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Chat Customer Care Advocate

  • May 2019 - Sep 2021

  -Receive and Promptly Respond to Customer Queries over the chat. -Document Issues and Resolutions. -Logging and keeping records of customer/employee queries. -Develop Customer Service Solutions. -Identify Possible Website Errors. -Receive and Promptly Respond to Customer Queries over the chat. -Document Issues and Resolutions. -Logging and keeping records of customer/employee queries. -Develop Customer Service Solutions. -Identify Possible Website Errors.



Delta Air Lines

• United States
• Airlines and Aviation
• 700 & Above Employee

• Airport Customer Service Agent

  • Jan 2018 - Jan 2019

  -Assist passengers with self-service check-in kiosks. -Assist passengers as needed through arrival and check in processes including support for passengers with special requirements such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance. -Maintain the highest standards of safety and security at all times. -Make public address announcements as required. -Support and assistance to passengers with baggage pickup and resolve issues with delayed, lost, or damaged items. Show less



Webhelp OneLink

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Quality Assurance Analyst

  • Apr 2015 - Aug 2017

  -Validate that user expectations are achieved during the process. -Develop test plans, test cases, test scripts and test reports on multiple projects of varying size for chat and voice area. -Review user requirements documents to ensure that requirements are testable. -Provide Effective Feedback. -Plan, prepare and deliver instructional activities that facilitate active learning experiences. -Validate that user expectations are achieved during the process. -Develop test plans, test cases, test scripts and test reports on multiple projects of varying size for chat and voice area. -Review user requirements documents to ensure that requirements are testable. -Provide Effective Feedback. -Plan, prepare and deliver instructional activities that facilitate active learning experiences.