Mario Ramzy
Night Manager at Hotel Sanders- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
Arabic Native or bilingual proficiency
-
English Full professional proficiency
-
Danish Elementary proficiency
Topline Score
Bio
LinkedIn User
I consider myself lucky to had Mario in my tour guide team at Copenhagen Fairy Tales. He was easy to get along with, great at customer service and the fastest to report after the tours.
LinkedIn User
I consider myself lucky to had Mario in my tour guide team at Copenhagen Fairy Tales. He was easy to get along with, great at customer service and the fastest to report after the tours.
LinkedIn User
I consider myself lucky to had Mario in my tour guide team at Copenhagen Fairy Tales. He was easy to get along with, great at customer service and the fastest to report after the tours.
LinkedIn User
I consider myself lucky to had Mario in my tour guide team at Copenhagen Fairy Tales. He was easy to get along with, great at customer service and the fastest to report after the tours.
Credentials
-
openSAP Summer School Coffee Corner
SAPJul, 2021- Oct, 2024 -
Design Thinking: Customer Experience
LinkedInMar, 2021- Oct, 2024 -
Design Thinking: Understanding the Process (2016)
LinkedInFeb, 2021- Oct, 2024 -
Decision-Making Strategies
LinkedInApr, 2020- Oct, 2024
Experience
-
Hotel Sanders
-
Denmark
-
Travel Arrangements
-
1 - 100 Employee
-
Night Manager
-
Aug 2021 - Present
• Night audit, review and authorize all night time charges, and transactions. • Direct and oversees all hotel operations to ensure guest satisfaction and safety. • Monitors hotel staff and guest activity, responds to emergencies, and resolves guest complaints. • Night audit, review and authorize all night time charges, and transactions. • Direct and oversees all hotel operations to ensure guest satisfaction and safety. • Monitors hotel staff and guest activity, responds to emergencies, and resolves guest complaints.
-
-
-
ChaseRace
-
Denmark
-
Computer Games
-
1 - 100 Employee
-
Project Manager
-
Nov 2019 - Present
• Project manager for the development and execution of a digital marketing campaign that increased website traffic and product registrations. • Team management : successfully delivered projects on-time and on-budget while maintaining a positive working relationship with team members. Increased customer base by 20% through development and execution of a marketing campaign. • Marketing sponsorship : cultivated and negotiated marketing sponsorships with brands that aligned with the game’s image and values, which resulted in an increase of brand visibility and product sales. Show less
-
-
-
Pool-pub Copenhagen
-
Copenhagen Area, Capital Region, Denmark
-
Bar Manager
-
Jan 2018 - Aug 2022
• Plan, direct and oversee all bar operations including managing staff, train bar staff. ensuring product and service standards met. • Implementing and maintaining procedures for maximum operating efficiency. • Improved bar sales by 15% through actively managing inventory, maintaining cost controls and increasing marketing efforts. • Plan, direct and oversee all bar operations including managing staff, train bar staff. ensuring product and service standards met. • Implementing and maintaining procedures for maximum operating efficiency. • Improved bar sales by 15% through actively managing inventory, maintaining cost controls and increasing marketing efforts.
-
-
-
SAP Customer Experience
-
United States
-
Software Development
-
500 - 600 Employee
-
Customer Experience Manager
-
Jan 2021 - Jul 2021
• Customer experience manager. Successfully managed customer care and conducted customer surveys to identify pain points and improve the customer experience. • Project manager. Planned and managed the implementation of a new customer experience program that increased customer satisfaction. • Production manager, conducted quality assurance checks on all live-streamed events to ensure a glitch-free broadcast. Project manager, use design thinking, innovation and Developing a new Demo-Showcase. Show less
-
-
-
Learnio
-
Denmark
-
IT Services and IT Consulting
-
1 - 100 Employee
-
Business Developer
-
Jul 2019 - Dec 2019
• Initiated a collaboration program between Denmark and Egypt aimed at providing education courses on programming, web design, and graphic design to Egyptians. • Market plan included conducting researches on Egyptian market, developing a plan for the Egyptian market, and conducting a workshop to present the findings of the research. • Sales strategy included creating a market expansion plan, targeting new leads, and building relationships with new partners. • Initiated a collaboration program between Denmark and Egypt aimed at providing education courses on programming, web design, and graphic design to Egyptians. • Market plan included conducting researches on Egyptian market, developing a plan for the Egyptian market, and conducting a workshop to present the findings of the research. • Sales strategy included creating a market expansion plan, targeting new leads, and building relationships with new partners.
-
-
-
People Partner Sweden AB
-
Sweden
-
Staffing and Recruiting
-
1 - 100 Employee
-
Marketing Promotions
-
May 2016 - Dec 2018
Promotions for Pringles & Doritos. Promotions for Pringles & Doritos.
-
-
-
Live Nation Danmark
-
Denmark
-
Entertainment Providers
-
1 - 100 Employee
-
Stage Crew Member
-
Feb 2017 - Nov 2018
Building sets, helping create props and operating equipment, support the designers and performers with the running of the show. Building sets, helping create props and operating equipment, support the designers and performers with the running of the show.
-
-
-
Wiredelta
-
Denmark
-
Technology, Information and Internet
-
1 - 100 Employee
-
Business Developer
-
Mar 2017 - Apr 2017
Connecting prospective clients with freelance web designers and maintaining a database of client information.
-
-
Sales Intern
-
Nov 2016 - Feb 2017
Work remotely with the scope of matching Wiredelta Developers with companies in need of web and mobile developers in Remote Mode.
-
-
-
Nova Experiences
-
Denmark
-
Travel Arrangements
-
Tour Guide
-
Jun 2015 - Jun 2016
Provide historical, culture & general information about the visited places. Provide historical, culture & general information about the visited places.
-
-
-
Topdeck Travel
-
United Kingdom
-
Travel Arrangements
-
1 - 100 Employee
-
Tour leader, Tour guide
-
Jul 2010 - Nov 2014
• Provide general, historical, cultural, and other information on the areas visited. • Handle the trip from A to Z including schedule, reservations, transportation & safety. • Deal with any arising problems or complaints. • Provide general, historical, cultural, and other information on the areas visited. • Handle the trip from A to Z including schedule, reservations, transportation & safety. • Deal with any arising problems or complaints.
-
-
-
Vodafone Ireland
-
Cairo, Egypt
-
Customer Service Representative
-
Sep 2013 - Feb 2014
Responding to all types of customer inquiries in a friendly and patient manner. To increase customer loyalty and provide the best possible service. Responding to all types of customer inquiries in a friendly and patient manner. To increase customer loyalty and provide the best possible service.
-
-
-
Vodafone New Zealand
-
New Zealand
-
Telecommunications
-
700 & Above Employee
-
Customer Service Representative
-
Feb 2010 - Jul 2010
Responding to all types of customer inquiries in a friendly and patient manner. To increase customer loyalty and provide the best possible service. Responding to all types of customer inquiries in a friendly and patient manner. To increase customer loyalty and provide the best possible service.
-
-
-
Imaginative Traveller
-
United Kingdom
-
Travel Arrangements
-
1 - 100 Employee
-
Tour leader/Guide
-
Jul 2009 - Dec 2009
Provide historical, culture & general information about the visited places. Provide historical, culture & general information about the visited places.
-
-
-
Benu Travel
-
Cairo, Egypt
-
Operation Intern
-
May 2008 - Jul 2008
Collating and coordinating requests for resources across the business, Assisting in developing new strategies and processes. Collating and coordinating requests for resources across the business, Assisting in developing new strategies and processes.
-
-
Education
-
2018 - 2022
KEA - Københavns Erhvervsakademi
Bachelor's degree, Business Economics and Information Technology -
2005 - 2009
The Egyptian High Institute of Tourism & Hotels.
Bachelor's degree, Tourism, Tourist Guide
Community
