Mario Morales

Help Desk Support Specialist at CTEH®
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Contact Information
us****@****om
(386) 825-5501
Location
Cypress, Texas, United States, US

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Bio

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Experience

  • CTEH
    • United States
    • Environmental Services
    • 200 - 300 Employee
    • Help Desk Support Specialist
      • Feb 2020 - Present

  • OneSupport
    • United States
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • Technical Support Specialist
      • Oct 2014 - Feb 2020

      Take incoming calls from customers and business, IT professionals including field agents. Solve Internet connectivity issues for DSL, dial up, fibre/FiOS customers Sold AV software Help customers clean and optimize their PCs remotely Assist with the train of new agents Performed inbound chat agent duties as required when assigned. Take incoming calls from customers and business, IT professionals including field agents. Solve Internet connectivity issues for DSL, dial up, fibre/FiOS customers Sold AV software Help customers clean and optimize their PCs remotely Assist with the train of new agents Performed inbound chat agent duties as required when assigned.

  • Prosperity Bank
    • United States
    • Banking
    • 700 & Above Employee
    • Personal Banker
      • Aug 2008 - May 2011

  • Woodforest National Bank
    • United States
    • Banking
    • 700 & Above Employee
    • Retail Banker
      • Jul 2005 - Jul 2008

  • US Army
    • United States
    • Armed Forces
    • 700 & Above Employee
    • Soldier
      • Feb 2000 - Feb 2004

Education

  • Colorado Technical University
    Bachelor of Science - BS, Information Technology
    2012 - 2015

Community

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