IT Specalist

• Nov 2015 - Present

Install new software and upgrade existing software Install service packs and security updates Install anti-virus software and ensure personal computers (PC’s) are receiving updates Answer questions or resolve computer problems for clients in person, via telephone, or from remote location Set up new user’s PC to include all software and e-mail and troubleshoot hardware problems and replace any hardware found to be nonfunctional Format and install hard drives on computer operating systems Destroy all hard drives that have been identified as non-serviceable Image and deploy new computers, as well as new printers and other computer related peripherals Perform work involving the deployment of new system to include transferring and accessing data files, joining computers to the domain, print sharing, and setting up user profiles Complete and maintain government forms for property accountability and track all work using the Remedy helpdesk software Use enterprise software such as Remedy to log in, acknowledge, and resolve work tickets. Used SMS software to remotely log into the network computer and make repairs to the computer Reset common asset card (CAC) passwords for users Show less

Information Resource Consultant II

• Aug 2014 - Nov 2015

Install new software and upgrade existing software Install service packs and security updates Install anti-virus software and ensure personal computers (PC’s) are receiving updates Answer questions or resolve computer problems for clients in person, via telephone, or from remote location Set up new user’s PC to include all software and e-mail and troubleshoot hardware problems and replace any hardware found to be nonfunctional Format and install hard drives on computer operating systems Perform work involving the deployment of new system to include transferring and accessing data files, joining computers to the domain, print sharing, and setting up user profiles Show less

IT Technician

• May 2014 - Aug 2014

IT Specialist

• Aug 2010 - Apr 2014

Install new software and upgrade existing software Install service packs and security updates Install anti-virus software and ensure personal computers (PC’s) are receiving updates Answer questions or resolve computer problems for clients in person, via telephone, or from remote location Set up new user’s PC to include all software and e-mail and troubleshoot hardware problems and replace any hardware found to be nonfunctional Format and install hard drives on computer operating systems Destroy all hard drives that have been identified as non-serviceable Image and deploy new computers, as well as new printers and other computer related peripherals Perform work involving the deployment of new system to include transferring and accessing data files, joining computers to the domain, print sharing, and setting up user profiles Complete and maintain government forms for property accountability and track all work using the Remedy helpdesk software Use enterprise software such as Remedy to log in, acknowledge, and resolve work tickets. Used SMS software to remotely log into the network computer and make repairs to the computer Reset common asset card (CAC) passwords for users Show less

Systems Validation Technician

• May 2008 - Apr 2009

Set-up test equipment Validate configuration set-up Bring up and debug boards and platforms Maintain and repair execution and debug platforms, and PC’s Inventory Memory and processors Check in/out memory to other groups Install software on the host systems Ghost drives to be used with systems under test Enter data in analog validation database Set-up test equipment Validate configuration set-up Bring up and debug boards and platforms Maintain and repair execution and debug platforms, and PC’s Inventory Memory and processors Check in/out memory to other groups Install software on the host systems Ghost drives to be used with systems under test Enter data in analog validation database

PC/Network Technician

• Mar 2007 - May 2008

Assist Network/Systems Administrator with the network Providing general computer Hardware, Software, and Network support Provide telephone, walkup, and one on one support on technical questions and issues Installation and maintenance of computer hardware and software Setting up new or moving user computers and related hardware, phones, printers, and accessories Upgrade and installing software patches and hardware as needed. Work with vendors with warranty, maintenance, and/or repairs issues on affected hardware and software Update inventory database of related items Setup user profiles and email accounts Create and maintain images using Ghost Clean and maintain network printers (label and laser) Maintain backups Order supplies Show less

IT Specialist

• Jan 2005 - Mar 2007

Serve as network administrator for local offices throughout SC Establish and maintain user profiles and mail accounts First point of contact for all software and hardware issues Install and upgrade software and hardware on PC(s) and Servers Configure and perform backups using Veritas and Microsoft Backup Wire new locations for data and phones Set-up and install DSL at remote locations Maintain inventory for all locations Helped setup Citrix desktops and softphones Serve as network administrator for local offices throughout SC Establish and maintain user profiles and mail accounts First point of contact for all software and hardware issues Install and upgrade software and hardware on PC(s) and Servers Configure and perform backups using Veritas and Microsoft Backup Wire new locations for data and phones Set-up and install DSL at remote locations Maintain inventory for all locations Helped setup Citrix desktops and softphones

Systems Administrator/Network Support

• Jan 2002 - Jan 2005

Serve as System administrator Establish and maintain user profiles Provide telephone, walkup, and one on one support on technical questions and issues Configure and troubleshoot printers on the network Setup and perform backups using Veritas and ARCserve Repair Dell and Gateway units Create and maintain GroupWise mail accounts Help maintain firewall, router, and switches Serve as System administrator Establish and maintain user profiles Provide telephone, walkup, and one on one support on technical questions and issues Configure and troubleshoot printers on the network Setup and perform backups using Veritas and ARCserve Repair Dell and Gateway units Create and maintain GroupWise mail accounts Help maintain firewall, router, and switches

Senior Electronic Development Technician

• Jan 1996 - Jan 2000

Test all EISA, ISA, SCSI, or PCI boardsSet-up TCP/IP so ETHERNET, FDDI boards be testedTroubleshoot Disk Arrays for large servers

Senior Electronic Development Technician

• Jan 1990 - Jan 1996

Test circuit boards on HP 3070 and Fairchild Fault Finder 333Analyze digital and analog circuits down to component levelDiagnose and repair circuit and SMT boardsUpdate repair database on boards tested

Electronics Development Technician

• Jan 1982 - Jan 1990

Perform reliability testing on computers to ensure quality product Assemble test cables manually and document resultsBuild and maintain test beds for power supplies, disk drives, flex drives, tape drives, controller boards, and small electronic parts purchased from OEM vendorsDocument pass/fail data in a database on incoming OEM products Verify production failures before returning defective parts to the vendor