Senior Information Technology Technician

• Jun 2022 - Present

Branding and Design Agency working with design teams to provide technical support for various software applications, including extensive Mac OS X and Windows support, Windows Server, Printers and Peripherals, Exchange Online, Office 365, Azure Active Directory, VMware, Hyper V, Secure Vault Backups, Fortigate VPN and Firewalls, Nasuni, and Universal Type Server, excellent communication skills, attention to detail, and a proven track record of successfully resolving complex technical issues. Branding and Design Agency working with design teams to provide technical support for various software applications, including extensive Mac OS X and Windows support, Windows Server, Printers and Peripherals, Exchange Online, Office 365, Azure Active Directory, VMware, Hyper V, Secure Vault Backups, Fortigate VPN and Firewalls, Nasuni, and Universal Type Server, excellent communication skills, attention to detail, and a proven track record of successfully resolving complex technical issues.

Spanish Service Desk Advisor

• Jun 2021 - Jun 2022

Providing tech support for stores and users on retail POS and IT in UK, Spain, and Germany Creating Accounts for users in Active Directory and AX POS and AX Dynamics managing Service requests for users in UK and Europe in Servicenow providing support to Point of Sale Computers running AX Dynamics, PDE card machine readers, and receipt printers Routers switches wifi Meraki and Aruba Access points. Remote installation and problem-solving for Printers and scanners local and on the network Support for employees working from home using VPN troubleshooting and resolving connection issues Building Laptops and desktop computers for employees installing software using WDS, printing identification badges keeping track of stock for inventory items Laptops, desktops, monitors, printers, scanners, switches. Show less

Service Desk Analyst

• Feb 2020 - May 2021

Have experience on health care help desk using tools like Service Now, Remote Desktop Connection, VNC, extensive Active Directory, Windows Server, SCCM, SCCM Client, Windows Deployment Services, Pxe Boot imaging, Hyper V, VMware, Virtual PC, installation and maintenance of Windows Servers 2012 2016 2019, VPN connections, MDM, Intune, O365, Office troubleshooting Outlook and office products Windows and Mac OS Help Desk for employes of InHealth and NHS Staff in applications like CRIS, XRM, Sectra, and also mobile units with MRI scanners and medical equipment raising tickets and solving issues for all employees and medical staff with laptops desktops and network issues Remote installation and problem-solving for Printers and scanners local and on the network Support for employees working from home using VPN troubleshooting and resolving connection issues Building Laptops and desktop computers for employees installing software using WDS, printing identification badges keeping track of stock for inventory items Laptops, desktops, monitors, printers, scanners, switches on excel spreadsheets Show less

IT Support Specialist

• Aug 2019 - Feb 2020

2 line support using remote tools Remote Desktop Teamviewer, VNC for Windows Server, Windows Server 2008 2012 2016 2019 Monitoring tools like Solar Winds print servers and printers Using CRM tools like Gold-Vision and Spiceworks Support for Splicecom Voip solutions installing call servers on linux machines and configuration for customers Running and maintaining all equipment for schools Computers, Projectors, Smartboards, Audio Visual, Microphones, Sound Systems plus running the network administration and IT department for schools Active Directory for all staff in schools including teachers and students intakes, taking care of backups using Veeam Utilities using SIMS database and clients installation running patches and updates for SIMS Sql databases running WSUS to update all computers in schools, antivirus tools. Recycling and disposal of computer equipment. Show less

Audio Producer

• 1997 - Feb 2020

Technical Support

• Sep 2011 - Jul 2013

Technical support over the phone Technical support over the phone

HR Manager

• Jul 2000 - Jul 2002

Recruitment and Personnel investigation interviewing Fill job vacants Recruitment and Personnel investigation interviewing Fill job vacants

Purchaser

• Nov 1997 - Jun 2000