Experience

Jet Luxe

• United Arab Emirates
• Airlines and Aviation
• 1 - 100 Employee

• Sales Manager

  • Mar 2023 - Present

  - Manage a fleet of Global Bombardier, Gulfstream and Hawker Beechcraft Jets - Sell chartered flights - Manage Ultra-Heavy Cargo - Create deals for Corporate Travels - Manage a fleet of Global Bombardier, Gulfstream and Hawker Beechcraft Jets - Sell chartered flights - Manage Ultra-Heavy Cargo - Create deals for Corporate Travels



DHL Express Lebanon

• Beirut International Airport

• Field Sales Executive

  • Mar 2018 - Mar 2023

  • Handled a portfolio of customers that is valued over 1 million USD revenue per year • Optimized the total portfolio’s revenue by approximately 26 % for the year 2022 through: o Formulated shipping services that best suit my clients’ businesses o Increased share of wallet with DHL Express services verses other competitors o Maintained solid follow ups and quarterly account analysis o Managed the customers’ price lists and offered promotions o Won high volume projects and solidifying the execution process o Searched for new business opportunities and high revenue prospects • Overachieved the New Business Target for the year 2022 by 60 % than last year • Cooperated with the credit control team to collect, managed account balances and created financial planning • Acted as the customers’ main point of contact, by liaising closely with the relevant departments within DHL to ensure that queries or issues are dealt with appropriately and sincerely • Met regularly with the Marketing and Sales management to evaluate the personal sales plan/strategy to ensure that the required revenue and shipment results can be achieved on month and quarterly basis • Represented the sales team in weekly Insanely Customer Centric Culture (ICCC) Meetings which concentrated on solving internal issues (any department), brainstormed ideas to efficiently transport shipments and discussed competitors’ benchmarks in the industry • Attended DHL Trainings such as Customer Solutions and Innovations (CSI), Sell Like Never Before (SLNB) and many local trainings in the Beirut office for further learning development • Managed Courier On Board Shipments and Volunteer to act as one when needed • Awarded Sales of The Month – April 2022 Show less



Jet Edge International

• United States
• Aviation and Aerospace Component Manufacturing
• 200 - 300 Employee

• Aircraft Account/ Client Relations Manager

  • Nov 2015 - Nov 2017

  - Created On-Boarding profiles for each new tail to Jet Edge that entails Legal Documents, Aircraft Specs and the forecasted performance analysis for 1 year ahead - Managed the current aircraft accounts and monitored all invoices generated per tail - Analyzed and audited month end management reports before presenting it to the Aircraft Owners - Reached out to Aircraft Owners to assist with operational inquiries, vendor management and enticing deals to consider, such as fuel, handling, and insurance - Prepared internal data such as performance forecasts, net exposures and aircraft utilization analysis - Managed chartered flights which entailed initiating itineraries and invoicing the trips - Flight followed trips through aircraft and crew positioning, departure and arrival and weather conditions reports Show less



Doclinics

• Lebanon
• Medical Practices

• General Manager & Founder

  • Aug 2014 - Oct 2016

  Here's a little about my startup, Doclinics.com: Doctors' Online Clinics, AKA Doclinics, is a new startup company in Lebanon and one of its kind. Why? Doclinics offers services in the health industry that benefits the doctors and their patients. The patient can know more about the doctor through using the most accurate website in the medical field for informative doctors' directory which includes the doctor’s specialization, attained diploma, experience and practices, consultation fees, and clinical addresses. Clinical addresses are directed on Google maps that can help patients arrive to the exact location of the clinic with no delays. Also, the patient can schedule appointments online with push notifications and reminders in order NOT to miss any appointments. Thus, using Doclinics makes it easier for the doctors to manage their daily appointments and track their patients’ history as well. Doclinics (Doctors' Online Clinics) serves doctors and their patients through a Live Website or a Mobile Application that is available on Android and Apple Stores or through our Call Center. Doclinics' Call Center will assist the patients with the procedure of booking their appointment, enter them in the automated notification system and follow up with their case to assure high customer care. Doctors' Online Clinics has a team of youthful business leaders that display creativity, hard work, and high ethical code to satisfy Doclinics’ Valuable Customers. 'We have started Doclinics in Lebanon and strive with hope and determination to reach a global vision.' Mission Doclinics offers patients the ease to find doctors and take appointments for consultations anywhere they are. Through Doclinics' service, doctors enhance their operations and increase the count of stress-free days at the clinic! Vision 'We envision to unite doctors and their patients for a healthier wellbeing.' Show less



Hadi Bros Company

• Lebanon

• Director of Business Operations and International Trading

  • Jul 2014 - Dec 2015

  Currently managing 11 employees: 4 salesmen, 2 accountants and 5 warehouse officers. • Designed storage's’ layouts into fast moving products and slow moving products which best suited the company’s operations • Classified the storage areas and mapped it for the ease of operations and to cut training time for new employees • Introduced the 5S Pillars (Sort, Set in order, Shine, Standardize and Sustain) to the company and practiced it among the employees in order to improve daily operations and distribution of products • Reduced operational lead time by approximately 30 % after second week of working • Enhanced inventory control through cutting wastes up to 45% and repackaged old items in order to sell again • Increased efficiency in inventory control through stock tracking and eliminating excess stock orders that takes space and increases carrying costs • Manage the company’s international trades and logistics • Control part of Human Resources that deals with employment, training, bonuses/ raises/ reductions, solving employees’ issues and conflicts at work • Managed the scheduling of the employees shifts, breaks and holidays • Initiated a system that links the worked time and monthly income of each employee; Thus, it sums the time worked per month and the total monthly income to be paid for each employee Show less



Seattle-Tacoma International Airport

• Seattle, WA

• Airport Operations Intern

  • Jun 2013 - Jul 2013

  - Conducted a survey to evaluate the performance of the ramp tower operations by: • Collecting time records for approximately 30 hours regarding the request and approval of aircraft push-back, tug released from aircraft, taxi request and approval to proceed to the green box • Generated Excel formulas to calculate time intervals of push back and tug release, push back and taxi, push-back and touching the green box • Developed a descriptive statistical analysis on Excel that evaluated the airlines’ ground operations and the controllers’ performance - Established time study of passengers waiting in a TSA queue in the International satellite. Then negotiated the data with the TSA managers regarding their performance and solutions to some issues - Logged the locations of significant activities that happened at the airport from January 2009 till March 2013. This data was utilized to create a live dashboard that provides all the location details of the significant activities - Tracked security cameras throughout the Main Terminal in order to digitize the cameras’ locations on a map and then update their locations on the Genetec System - Initiated a Comprehensive Ramp Use Plan by • Estimating the Ground Servicing Equipment (GSE) used for each aircraft • Meeting ground handling operator’s managers to discuss their operations and business performances • Creating a GSE marking layout for the ramp that could be generically used with most aircrafts hosted • Developed an alternative ramp layout for vehicle mobility, staging and storing areas • Suggested solutions that concerned the staging and storing areas of equipment - Attended station manager’s meetings, staff meetings and direct reports meetings to be updated with the aviation industry domestically and globally - Planned and coordinated projects for the construction management department and worked closely with project managers and sub-contractors in order to implement projects easily and effectively Show less



Middle East Airport Services (MEAS)

• Rafic Hariri International Airport, Beirut - Lebanon

• Training Program Intern, Airport Facility Maintenance and Management

  • Jun 2012 - Aug 2012

  - Conducted research to identify: • Airport standards for operations and maintenance • Operational information about partner companies such as Middle East Ground Handling Company and the Lebanese Air Transportation - Reviewed Internal and External Document Control for date compliance - Rotated through and learned about three departments: Mechanical, Electrical, and Civil and Architecture - Administered the Purchase Store and developed invoices and quotes for suppliers - Conducted research to identify: • Airport standards for operations and maintenance • Operational information about partner companies such as Middle East Ground Handling Company and the Lebanese Air Transportation - Reviewed Internal and External Document Control for date compliance - Rotated through and learned about three departments: Mechanical, Electrical, and Civil and Architecture - Administered the Purchase Store and developed invoices and quotes for suppliers