Team Lead Business Analyst & Project Coordinator

• Mar 2021 - Present

Senior Business Analyst

• Sep 2019 - Mar 2021

Analyse Insurance business Participate in Scrum events which consist of Sprint Planning, Daily Scrums, Sprint Review & Sprint Retrospective Experience in agile scrum methodology Create user stories in agile environment using Jira and Quickscrum. Manage the backlog of the user stories Create, document and implement processes where needed to achieve desired strategies. Drive continual product improvements and inform the product road-map with new ideas based on ongoing customer research and market/competitive analysis. Write detailed-oriented business requirements documents and user stories, and ensure their communication to the development team and UI/UX designers Assist with business cases, elicit requirements, and analyse, manage and translate requirements into a final product. Communicate with internal colleagues to understand the needed of departments and the organisation as a whole. Show less

Senior Business Analyst

• Sep 2018 - Sep 2019

Create, document and implement processes where needed to achieve desired strategies. Drive continual product improvements and inform the product road-map with new ideas based on ongoing customer research and market/competitive analysis. Create user stories in agile environment Manage the backlog of the user stories Write detailed-oriented business requirements documents and user stories, and ensure their communication to the development team and UI/UX designers Assist with business cases, elicit requirements, and analyze, manage and translate requirements into a final product. Participate in Scrum events which consist of Sprint Planning, Daily Scrums, Sprint Review & Sprint Retrospective Managing Microsoft Boards to plan, create and close requirements on backlogs Experience in agile scrum methodology Defining configuration specifications and business analysis requirements. Help design, document and maintain system processes. Quality assurance, preventing mistakes and defects in developed products and avoiding problems before delivering products or services to customers Communicate key insights and findings to product team. Report on common sources of technical issues or questions and make recommendations to product team. Communicate with internal colleagues to understand the needed of departments and the organization as a whole. Manage the integration of requirements with insurance companies, agencies and other channels. Conduct and analyze usability studies, user research and market requirements to represent end user's needs throughout the development cycle. Conduct continuous surveillance of the environmental landscape in order to assess design and drive future need both organizationally and product to achieve business goals. Show less

Business Analyst

• Jun 2015 - Aug 2018

Business requirements workshopsGather business requirements for E-services platform, Intranet and website projects based on Microsoft products (MS SharePoint, MS Dynamics CRM and more).Documenting business requirements Identifying customer needs and help achieve optimum ROI from SharePoint and CRM implementations.Responsible for understanding business and technical problems addressed by the products

Pre-sales Consultant

• May 2013 - May 2015

Writing technical and financial proposalEvaluate and understand customer's RFPPrepare project plan using MS projectPre-sales activities: Proposals and Tenders Management, customer engagement etc.Presentation of Microsoft ProductsAssisting sales team in identifying customer needs.Working with sales team in executing and improving sales strategies.Build demos depending on customer needs.Monitoring and managing the technical pre-sales environments

Internship

• Jul 2010 - Aug 2010

Learned and worked in different Bank positions: Teller Retail credit Customer Service Back Office. Learned and worked in different Bank positions: Teller Retail credit Customer Service Back Office.