Head Of Operations

• Apr 2019 - Present

1.- Gestión para la implementación y desarrollo de modelos operativos eficientes y rentables.2.- Responsable de liderar un equipo multidisciplinario en la implementación de proyectos relacionados con los sistemas de Seguros, Content Manager, Marketing, Comisiones, Experiencia del Cliente CX, Créditos, Finanzas-cuentas por pagar, Logística e Indicadores de Planificación.4.- Nuevas tecnologías en proceso de implementación a los clientes: Big Data, Robotic Process Automation, Cobro Digital sin contacto3.- Gestión de cartera y alcance de cada uno de los proyectos e implementación de los controles y seguimiento para finalizarlo (SAP, ORACLE o desarrollos personalizados).a. CALLIDUS (SAP): Callidus Commissions Cloud, Callidus Connect Cloudb. Oracle: Oracle Responsys Cloud, Integration Cloud Service (ICS), Oracle Sales Cloud (OSC), Oracle Engagement Cloud (OEC)5.- Planes de capacitación para el equipo de trabajo, contratación de personal y autorización de bonificación de productividad.

Strategic Projects Manager

• Feb 2018 - Present

1.- Management for the implementation and development efficient and profitable operating models with their architecture.2.- Responsible for leading a multidisciplinary team in the projects implementation related to systems Marketing, Commissions, Customer Experience CX, Credits, Finances-accounts payable, Logistics and Planning Indicators3.- Lead the multidisciplinary team and implement agile methodologies.4.- Management portfolio and scope of each of the projects and implementing the controls and follow-up to finalize it ( SAP, ORACLE o custom developments)

Product Manager

• Jun 2016 - Apr 2018

1. Plan appropriately throughout each stage of the innovation pipeline to ensure adequate depth/resource to meet objectives.2. Coordinate the implementation to multiple functional projects according to the planned activities on time, resources and quality expected by the client.3. Administration and management up to 4 projects at the same time.4. Projects with budgets from $ 1,000,000 to $ 15,000,000 MX pesos.5. Coordinate work teams up to 15 consultants.6. Work team management, relationship with customers and suppliers, sales, project budget administration, accounts payable and profit margin.7. Align project priorities to ensure the consistency setting innovative goals related to CALLIDUS and ORACLE service products.CALLIDUS CloudCallidus Commission Cloud, Callidus Connect Cloud, SAP Commissions.ORACLE Oracle Responsys Cloud, Integration Cloud Service (ICS), Oracle Sales Cloud (OSC), Oracle Engagement Cloud (OEC)8. Training plans for the work team, hiring staff and productivity bonus authorization.

Account Manager

• Jan 2014 - Jul 2016

1. Strategic planning implementation models and delivery of service proposals.2. Consultancy to diagnose and develop solutions according to the needs of the client.3. Coordinate the implementation of multiple projects according to the planned activities, resources and quality expected by the client.4. Full participation with different business areas in the project administration.a. Projects with budgets from $ 200,000 up to $ 8,000,000 MX pesos.b. Coordinate work teams up to 10 consultants.5. Staff management, relationship with suppliers, control and management of sales, budgets, accounts payable and profitability margin.6. Implementation of 6 SIEBEL CRM ORACLE projects and 2 projects in the cloud.a. SIEBEL Call Center, SIEBEL Insurance, SIEBEL Loyalty, Marketing and SIEBEL MDM (Unification of clients)b. Responsys Cloud (Marketing)

Project Leader: SIEBEL CRM

• 2013 - Jan 2014

1. Ensure the team stays up to date with the technological innovations in relevant areas and ensure internal environments are updated.2. Participation in pre-sales, sales and the delivery of the projects.3. Management of relationship with the client.4. Assistance with budgeting/financial planning as required.5. Responsibility and commitment in self-training and development planning.6. End to end project management and leading the team throughout all phases like requirements, design, development, testing, implementation, release and warranty support.7. Responsible for project planning, communications, scope, risk and issue resolution, quality deliverables and ensuring that the project can offer the benefits outlined.8. Project team members coaches and mentors.

Corporative Process manager

• Jan 2010 - Dec 2013

1. Identifying opportunities where Corporate GEO improved their housing business taking advantage of the sale opportunities.2. Working with different areas to re-design new business procedures, technological requirements, reaching goals, steps to take to help leaders so that theirs co-workers adapted to the new methodology of work.3. Standardize and implement strategies with methodologies and business-oriented processes with credit bureaus and government institutions (INFONAVIT, CONAVI, FOVISSTE, RUV, BANCOS y SOFOLES).4. Coordinate and monitor SIEBEL CRM operations, according to the commercial process and income policies. 5. Propose indicators for strategic decision making throughout CRM and Business Intelligent systems.

Implementation leader CRM

• Dec 2004 - Jan 2010