Recruiter

• Sep 2021 - Present

Crisis Counselor

• Oct 2016 - Jan 2020

•Collaborated with colleagues on projects to identify issues and implement solutions to increase accuracy and efficiency•Counseled clients individually as needed to adequately problem solve different obstacles•Periodically conducted risk assessment for suicide and self-harm to evaluate client acuity•Developed and trained new clinical staff on policies, procedures, diversity, equity, and inclusion•Prioritized verbal and written communication with colleagues during crisis situations with clients•Formulated appropriate responses to maintain HIPAA and confidentiality of clients•Produced accurate daily client treatment progress reports for clinicians and billing department•Implemented solution-focused interventions to help client stabilize symptoms•Successfully facilitated and responded to emergency disaster scenarios with clients and colleagues •Adapted exercises to increase client engagement while accommodating learning styles in group therapy facilitations•Orchestrated professional development goals related to executive decision making, self-care, and training•Managed responsibilities and delegated work with colleagues for successful completion of time-sensitive documents•Facilitated Cognitive Behavioral Therapy, Dialectical Behavior Therapy, and psychoeducation-based skills groups for clients Show less

Bilingual Visitation Counselor

• Jun 2018 - Jul 2018

•Measured and accurately documented client's interactions during the scheduled appointment time fame•Created training materials around program-specific policies and agency procedures to help new team members onboard•Established safe environments for caregivers to engage in age-appropriate activities to aid with child development•Analyzed client’s interactions and encouraged them to pursue implemented treatment goals and action plans•Coached caregivers in first aid practice•Always practiced delivering exceptional and concise customer service Show less

Summer Camp Counselor

• Jul 2017 - Aug 2017

•Guided de-escalations when misunderstandings between clients emerged•Practiced and modeled different coping strategies to create a safe space for clients•Modified educational activities to accommodate client’s unique learning style•Supervised medication intake to achieve medication management compliance

Internship

• Feb 2016 - May 2016

Intern at The Health Trust Family Resource Center provided me with the opportunity to co-facilitate 24/7 Dad - Fatherhood Workshops working with fathers to enhance and better understand the impact of their father's role towards their children and reflected on challenges, past experiences, and redefining social norms of perpetuated toxic masculinity. Engaging fathers in dialogue led to a successful impact on the father's attitude, knowledge, and self-awareness. In addition, I supported with the Ages and Stages Questionnaire (ASQ) for caregivers to determine their child's developmental progress and identify any areas of concern. These areas include communication, gross motor, fine motor, personal-social emotional and problem-solving skills. Show less

Shift Representative

• Sep 2013 - May 2015

•Creatively problem solved cash register issues as needed•Managed and delegated team member responsibilities•Trained and coached new employees in business practices and policies•Maintenance and management of unit to operational standards•Point of contact for cashier maintenance•Prepared and preserved food to ServSafe specifications•Introduced new food and beverage to daily menu options in an innovated way

Food Server

• Jan 2012 - Sep 2013