Experience

Hotel Gren Alia Prapatan

• India
• Hospitality
• 1 - 100 Employee

• Front Desk Agent

  • Dec 2016 - Present

  Register guests and assigns rooms. Accommodates special requests whenever possible. Assists in preregistration and blocking of rooms for reservations. Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures. Understands room status and room status tracking. Knows room locations, types of rooms available, and room rates. Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. Knows the location and types of available rooms as well as the activities and services of the property. Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early chek-ins, special requests, and day use rooms. Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures. Maintains guest room key storage, and maintains and supervises access to safe deposit boxes. File room keys ( only for manual room key hotels) Knows how to use front office equipment. Process guest check-outs. Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange, Follows procedures for issuing and closing safe deposit boxes used by guests. Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work. Uses proper telephone etiquette. Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out's , Foreign currency exchange etc. Uses proper mail, package, and message handling procedures.Courier Mail Register Show less



POP! Hotel Tebet - Jakarta

• Jl. Prof. Dr. Soepomo SH No. 29,, Tebet, Kota Jakarta Selatan,

• Front Desk Agent

  • Apr 2016 - Sep 2016

  Register guests and assigns rooms. Accommodates special requests whenever possible. Assists in preregistration and blocking of rooms for reservations. Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures. Understands room status and room status tracking. Knows room locations, types of rooms available, and room rates. Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. Knows the location and types of available rooms as well as the activities and services of the property. Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early chek-ins, special requests, and day use rooms. Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures. Maintains guest room key storage, and maintains and supervises access to safe deposit boxes. File room keys ( only for manual room key hotels) Knows how to use front office equipment. Process guest check-outs. Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange, Follows procedures for issuing and closing safe deposit boxes used by guests. Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work. Uses proper telephone etiquette. Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out's , Foreign currency exchange etc. Uses proper mail, package, and message handling procedures.Courier Mail Register Show less



D'Primahotel WTC hotel di Mangga Dua

• Komplek Marinatama Blok A No. 26, Jl. Gunung Sahari Raya, Pademangan, JakUT

• front office

  • Mar 2013 - Feb 2015

  Register guests and assigns rooms. Accommodates special requests whenever possible. Assists in preregistration and blocking of rooms for reservations. Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures. Understands room status and room status tracking. Knows room locations, types of rooms available, and room rates. Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. Knows the location and types of available rooms as well as the activities and services of the property. Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early chek-ins, special requests, and day use rooms. Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures. Maintains guest room key storage, and maintains and supervises access to safe deposit boxes. File room keys ( only for manual room key hotels) Knows how to use front office equipment. Process guest check-outs. Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange, Follows procedures for issuing and closing safe deposit boxes used by guests. Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work. Uses proper telephone etiquette. Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out's , Foreign currency exchange etc. Uses proper mail, package, and message handling procedures.Courier Mail Register Show less



smart hotel thamrin

• Gedung Sizzler, Jl. Tanjung Karang No. 2, Thamrin, Jakarta Pusat, Daerah Khusus

• Front Desk Receptionist

  • Jan 2012 - Mar 2013

  Register guests and assigns rooms. Accommodates special requests whenever possible. Assists in preregistration and blocking of rooms for reservations. Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures. Understands room status and room status tracking. Knows room locations, types of rooms available, and room rates. Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. Knows the location and types of available rooms as well as the activities and services of the property. Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early chek-ins, special requests, and day use rooms. Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures. Maintains guest room key storage, and maintains and supervises access to safe deposit boxes. File room keys ( only for manual room key hotels) Knows how to use front office equipment. Process guest check-outs. Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange, Follows procedures for issuing and closing safe deposit boxes used by guests. Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work. Uses proper telephone etiquette. Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out's , Foreign currency exchange etc. Uses proper mail, package, and message handling procedures.Courier Mail Register Show less



PT.GIAN GITA LESTARI

• JL. Pasar Pengampunan, No. 12, Kebon Jeruk, Jakarta, 11630, 12840

• Technician

  • Jul 2009 - May 2011

  1. Melaksanakan kegiatan yang telah ditentukan oleh atasan dengan baik. 2. Melakukan inspeksi dan pencatatan ( check list harian ) secara rutin. 3. Menangani komplain. 4. Membuat laporan kerja 5. Melaksanakan kegiatan schedule kerja kerja yang telah dibuat sesuai jadwal. 6. Mengkoordinasikan kegiatan dengan atasan. 7. Memberi masukan perihal jadwal pemeliharaan rutin dan pemeliharaan perbaikan. 1. Melaksanakan kegiatan yang telah ditentukan oleh atasan dengan baik. 2. Melakukan inspeksi dan pencatatan ( check list harian ) secara rutin. 3. Menangani komplain. 4. Membuat laporan kerja 5. Melaksanakan kegiatan schedule kerja kerja yang telah dibuat sesuai jadwal. 6. Mengkoordinasikan kegiatan dengan atasan. 7. Memberi masukan perihal jadwal pemeliharaan rutin dan pemeliharaan perbaikan.