Marinus Rotteveel

Technical support at Idemasport
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Online Presence
Contact Information
us****@****om
(386) 825-5501
Location
BE
Languages
  • Dutch Native or bilingual proficiency
  • English Full professional proficiency
  • German Professional working proficiency
  • French Full professional proficiency

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Amadeo Saya

Marinus and I have worked together for about 12 years, providing remote support for HP Indigo's Digital presses. His communication skills are impeccable and his extensive experience as a Support Specialist clearly reflects in his work. He interchanges languages effortlessly while maintaining a high quality of troubleshooting and customer care.

Hans Verschraagen

I have worked with Marinus in the 90s. He took over my duties as a trainer manager while I was on leave. He did a fine job in difficult circumstances with a lot of demanding stakeholders. This gave me the impression - even then - that he has good managing capabilities.

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Credentials

  • Python for Data Science: Intermediate Course
    Dataquest.io
    Oct, 2021
    - Sep, 2024
  • Situational Chinese - UE 2 - CEFR level B1.1.2
    INSTITUT DES LANGUES MODERNES
    Jun, 2021
    - Sep, 2024
  • Learning ITIL®
    LinkedIn
    Mar, 2021
    - Sep, 2024
  • Change Management Foundation
    APMG International
    Feb, 2021
    - Sep, 2024
  • Change Management Practitioner
    APMG International
    Feb, 2021
    - Sep, 2024
  • AgilePM® Foundation
    APMG International
    Jan, 2021
    - Sep, 2024
  • AgilePM® Practitioner
    APMG International
    Jan, 2021
    - Sep, 2024
  • MSP® Foundation (5th Edition) Certificate in Programme Management
    PeopleCert
    Jan, 2021
    - Sep, 2024
  • Scrum Master Certified (SMC)
    The Knowledge Academy
    Jan, 2021
    - Sep, 2024
  • Explorer
    HP
    Oct, 2020
    - Sep, 2024
  • Python for Data Science: Fundamentals
    Dataquest.io
    May, 2020
    - Sep, 2024
  • Chinese for HSK2
    Confucius Institute Headquarters
    Jun, 2019
    - Sep, 2024
  • Chinese for HSK 1
    -
    Nov, 2018
    - Sep, 2024

Experience

  • Idemasport
    • Belgium
    • Spectator Sports
    • 1 - 100 Employee
    • Technical support
      • Nov 2021 - Present
  • HP
    • Azerbaijan
    • Online Media
    • Digital Press Support Specialist
      • Jun 2006 - Jan 2021

      • Improved systematic troubleshooting of LAUDA Chillers, by developing and distributing a digital troubleshooting tool. • Improved Remote Resolution Rate of LAUDA Chiller related cases, by leading a Subject matter expert team of three, that was point-of-contact with company LAUDA.• Succesfully delivered QAD Customer Relationship Management Tool trainings for 50 engineers. Scheduling the training was done within a strict timeframe, while the customer service level on the phone support was maintained.• Solved on average 70% of technical problems remotely with customers and technicians, as part of a team of five people. Did so by communicating on the phone in Dutch, English, German and French.• Actively supported Management-Employees communication by Representing 1500 HP employees in a company workers council. Show less

    • Technical Trainer
      • Oct 2001 - Jun 2006

      • Building HP Digital Printing Press operating knowledge and troubleshooting skills in customers and engineers, providing week-long technical trainings to an average group size of eight people. The trainees came to Maastricht from all over the world and received the trainings in their local languages.• Improved quality and availability of Maastricht Training Centre training material by initiating and leading a worldwide collaboration effort.• Developed new course content and material.• Coached new trainers on technical and teaching skills.• Oversaw maintenance and printing quality of four Training Centre Industrial presses.• Integrated the Indigo workers conditions and benefits into those of HP the Netherlands, by engaging actively as part of a three person workgroup Show less

  • Computrain NL
    • Microsoft Office Specialist
      • 1998 - 2001

      Developing and Delivering Microsoft Office Trainings, with an emphasis on MS Outlook use and administration. Developing and Delivering Microsoft Office Trainings, with an emphasis on MS Outlook use and administration.

  • Stream Global Services
    • United States
    • Outsourcing/Offshoring
    • 700 & Above Employee
    • Mentor/Trainer
      • 1996 - 1998

      - Second Line Support Hewlett Packard Peripherals - New Employee and Product Trainings - Action European Training Lead. - Second Line Support Hewlett Packard Peripherals - New Employee and Product Trainings - Action European Training Lead.

Education

  • Vrije Universiteit Amsterdam (VU Amsterdam)
    Master’s Degree, Human Movement Sciences
    1987 - 1993
  • Free University of Amsterdam
    Equivalent of Masters, Human Movement Sciences
    1987 - 1993

Community

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