Executive Manager

• Jan 2022 - Present

General Manager at Otto e mezzo Bombana Macau General Manager at Otto e mezzo Bombana Macau

Assistant Director Of Food And Beverage

• Sep 2019 - Jun 2021

General Manager

• Jan 2016 - Aug 2019

- Helped 8 ½ Otto & Mezzo BOMBANA be awarded the 4th best restaurant in Asia (Asia 50 Best Restaurants) and 60th in the World (World 50 Best Restaurants) in 2017, and retain our 3 Michelin Stars in 2018.- Develop operational, marketing, and business plans in conjunction with owners or board of directors.- Hire, train, and supervise managers and staff.- Manage the budget, administer payroll, and make sure operations remain within budget.- Further developed the wine list from 1100 labels to over 2100 which lead to a dramatic increase in sales and earn't 8 ½ Otto & Mezzo BOMBANA multiple, consecutive awards for the best wine list in Asia.- Maintained our customer first mentality among staff when it came to suggesting & serving wines. This continued to build loyalty among customers and grew an already strong base of repeat clients.- Communicate with customers to suggest customised wine pairings with food selections, including items from the general menu and daily specials.- Continue in-depth researching of indigenous grape varietals from Italy.- Advise suppliers on which new products to bring to market based on extensive experience, travel & personal knowledge.- Manage cellar inventory and permanent wine collection as well as rotating offerings to ensure a well-rounded beverage program.- Train staff on general knowledge of products with a focus on Italian wines. Show less

Chef Sommelier

• Oct 2014 - Dec 2015

- Developed the wine list from 500 labels to over 1100 which lead to a dramatic increase in sales and earn't 8 ½ Otto & Mezzo BOMBANA multiple, consecutive awards for the best wine list in Asia. - Developed a customer first mentality among staff when it came to suggesting & serving wines. This built loyalty among customers and lead to a strong base of repeat clients.- Communicated with customers to suggest customised wine pairings with food selections, including items from the general menu and daily specials.- Re-developed & invigorated wine list, including researching indigenous grape varietals from Italy & advising suppliers on which new products to bring to market based on extensive experience, travel & personal knowledge.- Manage cellar inventory and permanent wine collection as well as rotating offerings to ensure a well-rounded beverage program.- Trained staff on general knowledge of products with a focus on Italian wines. Show less

Sommelier

• Mar 2013 - Sep 2014

- Communicated with customers to suggest customised wine pairings with food selections, including items from the general menu and daily specials. - Created wine list from scratch, including researching indigenous grape varietals from Italy & Australian local vineyards, developing the supply chain, and securing contracts with local suppliers. - Managed cellar inventory and permanent wine collection as well as rotating offerings to ensure a well-rounded beverage program. - Trained staff on general knowledge of products with a focus on Italian wines. Show less

Restaurant Manager

• Nov 2011 - Nov 2012

- Hired, trained, coached, and developed members of staff, with the express purpose of integrating talented individuals into a team capable of exceeding all customer & restaurant owners expectations with regard to service, food safety, and restaurant cleanliness. - Conducted in-depth food, wine & service training for all staff. - Developed a dynamic food, wine & beverage program. - Created employee schedules to ensure adequate staffing of the restaurant at all times. - Handled paperwork and other administrative duties. - Maintained stock levels and order supplies when necessary. - Managed the budget and keep relevant statistical and financial records. - Addressed customer inquiries and complaints. - Handled complaints, conflicts, questions, and suggestions from restaurant employees. Show less

Venue Manager & Sommelier

• May 2008 - Oct 2011

- Communicated with customers to suggest customised wine pairings with food selections, including items from the general menu and daily specials. - Created a wine list from scratch, including researching indigenous grape varietals from Italy & Australian local vineyards, developing the supply chain, and securing contracts with local suppliers. - Managed cellar inventory and permanent wine collection as well as rotating offerings to ensure a well-rounded variety for the group of restaurants. -Hired, trained, coached, and developed members of staff, with the express purpose of integrating talented individuals into a team capable of exceeding all customer & restaurant owners expectations with regard to service, food safety, and restaurant cleanliness. - Created employee schedules to ensure adequate staffing of the restaurant at all times. - Handle paperwork and other administrative duties. - Manage the budget and keep relevant statistical and financial records. - Address customer inquiries and complaints. - Handle complaints, conflicts, questions, and suggestions from restaurant employees. Show less

Restaurant Assistant Manager

• May 2007 - Oct 2007

- Hired, trained, coached, and developed members of staff, with the express purpose of integrating talented individuals into a team capable of exceeding all customer & restaurant owners expectations with regard to service, food safety, and restaurant cleanliness. - Conducted in-depth food, wine & service training for all staff. - Developed a dynamic food, wine & beverage program. - Created employee schedules to ensure adequate staffing of the restaurant at all times. - Handled paperwork and other administrative duties. - Maintained stock levels and order supplies when necessary. - Managed the budget and keep relevant statistical and financial records. - Addressed customer enquiries and complaints. - Handled complaints, conflicts, questions, and suggestions from restaurant employees. Show less