Marinki S. Seakgosing

Technical Lead at Centrax Systems
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Contact Information
us****@****om
(386) 825-5501
Location
Johannesburg Metropolitan Area, ZA

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Credentials

  • Technical Support Fundamentals
    Coursera
    Mar, 2023
    - Nov, 2024

Experience

  • Centrax Systems
    • South Africa
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Technical Lead
      • Oct 2016 - Present

      Technical Leader: Managing a group of ICT interns. Run daily follow up meetings with team. Draw up interns’ training plan. Ensure that functions are carried out effectively. Managing and maintaining an updated performance. Training Facilitator: Arrange training programs with customers. Build training schedule and create training guides. Manage & facilitate training programs. Customer Support: Log, close, update, follow up and monitor calls for customers. Provide support to the customers diagnosing and resolution of calls/problems. Troubleshooting to resolution of calls before escalation is done. Ensuring calls are assigned timorously, actioned within SLA agreements. Accurately log events of each customer query on our internal Service Desk tool. Prepare a resolution and time entry that explains how the query was fixed. Pull monthly records/reports relating to queries and distribute accordingly. Administration: Applications administration, version upgrades, software configuration updates. Identify and document pre and post installation issues. Ensuring a good understanding of customer’s requirements. Provide general administrative support and be responsible for relevant documentation. Run the tender administation process. Create customer quotes, purchase orders and invoices on Zoho Books and CRM. Show less

  • Centrax Systems
    • South Africa
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Support Analyst
      • Apr 2013 - Dec 2015

      Manage & facilitate training programs for the broadcasting playout system (Cinegy),Administrate all documentation relevant to playout system, Assist with general office administration including reception phone calls, Assist with quotations during tendering process Manage & facilitate training programs for the broadcasting playout system (Cinegy),Administrate all documentation relevant to playout system, Assist with general office administration including reception phone calls, Assist with quotations during tendering process

  • South African Roadies Association
    • Assistant Sound & Lighting crew
      • Jun 2010 - Jul 2010

      2 exciting weeks of international experience within the Live Events industry.My duties involved rigging the PA and Lights on trusses on two different stages at an event that had about 5 stages.

    • 2010 FIFA World Cup Production support crew
      • Jun 2010 - Jul 2010

      Ground cover and stage set up crew member.

Education

  • University of South Africa/Universiteit van Suid-Afrika
    Certificate in Computer Networks
    2020 - 2020
  • HPE Education Services
    Certificate, ITIL® Foundation Certificate in IT Service Management
    2018 - 2018
  • HPE Education Services
    Certificate, HC577S: Project Management Fundamentals
    2018 - 2018
  • Cinegy
    The Cinegy Certification Course
    2017 - 2017
  • Big Fish School of Digital Filmmaking
    FET Certificate: Film, Television and Video Production Operations
    2012 - 2012
  • National Electronic Media Institute of South Africa
    Film and Television Productions
    2011 - 2011
  • South African Roadies Association
    Live Events Technical Production
    2009 - 2010

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