Marinette Feliciano
Client Success Coordinator at Next Impact- Claim this Profile
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Spanish Native or bilingual proficiency
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English Native or bilingual proficiency
Topline Score
Bio
Credentials
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Certified Pharmacy Technician (CPhT)
Puerto Rico Board of PharmacyJun, 2016- Sep, 2024
Experience
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Next Impact
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United States
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Insurance
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1 - 100 Employee
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Client Success Coordinator
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May 2023 - Present
Provide organizational support to the client success team. Provide support to assigned broker partners and their clients with all aspect of benefits, eligibility and claim status inquiries in accordance with plan documents, policy and procedures, and administrative guidelines. Ensure that various departmental task are completed promptly and accurately. Help in coordinating client meetings, agendas and notes. Work with Client Success Team, brokers and clients in all aspects of day to day services. Show less
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Junior Client Success Coordinator
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Mar 2023 - May 2023
Provide Support organizational support and serve as Client Success Coordinator to the Client Success Team. Providing support to assigned broker partner and their clients with all aspects of benefits, eligibility, and claim status inquiries in accordance with plan documents, policy and procedures, and administrative guidelines. Ensure that various departmental tasks are completed promptly and accurately help in coordinating client meetings, agenda, and notes. Work with the Client Success Team, broker and client in all aspects of day-to-day service.Collaborate with Client Success Coordinator to ensure that all tasks are completed. Show less
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MC-Rx
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United States
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Health and Human Services
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1 - 100 Employee
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Account Manager
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Aug 2019 - Mar 2023
Establish and maintain professional relationships with clients. Identify, resolve, and follow up on all client issues. Validate and make client desire plan coverage changes. Provide training to clients on multiple systems. Provided member assistance via member portal. Create reports in multiple programs. Collect and analyze data. Provide Client training on multiple platforms. Direct meetings with new and existing clients. Establish and maintain professional relationships with clients. Identify, resolve, and follow up on all client issues. Validate and make client desire plan coverage changes. Provide training to clients on multiple systems. Provided member assistance via member portal. Create reports in multiple programs. Collect and analyze data. Provide Client training on multiple platforms. Direct meetings with new and existing clients.
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Optum
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United States
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Hospitals and Health Care
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300 - 400 Employee
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Prior Authorization Representative
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Mar 2019 - Aug 2019
Efficiently answer a high volume of calls from members, pharmacies and providers regarding clinical evaluations. Run clinical evaluations, authorize medications that have specific rejections . Review data and images receive via fax or electronic Prior authorization to accurately confirm that the medication image matches the corresponding data in PAS. Calculate dosages of the medications on a daily basis. Prioritize daily tasks and assignments to achieve the functions of evaluating the cases in a timely manner. Strictly maintained customer and patient confidentiality. Show less
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PharmPix Corp
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United States
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Wellness and Fitness Services
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1 - 100 Employee
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Clinical Representative
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Sep 2016 - Mar 2019
Run clinical evaluations, authorize medications that have specific rejections for Puerto Rico and US patients. Maintained proper compliance logs including prescriptions sent through fax or email. Review data and images to accurately confirm that the medication image matches the corresponding data in BACMAN. Verify patient data and billing information regarding their coverage with the insurance. Calculate dosages when evaluating specific cases on a daily basis. Prioritize daily tasks and assignments, interact with personnel to achieve the functions of evaluating the cases in a timely manner. Strictly maintained customer and patient confidentiality. Show less
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Kmart
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United States
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Retail
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700 & Above Employee
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Pharmacy Technician
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May 2014 - Sep 2016
Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists. Worked closely with pharmacists and used medication input software to dispense medication safely and accurately. Maintained proper compliance logs and drug inventory levels. Verified patient data and billing information. Priced and filed prescriptions after they were filled. Fill, bill and dispense prescriptions. Provide professional, safe, and friendly service to patients. Handle cash register for pharmacy transactions. Strictly maintained customer and patient confidentiality. Show less
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Education
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2013 - 2015
Universidad Interamericana Puerto Rico
Pharmacy Technician, Pharmacy
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