Marinelle Jean Baptiste

Attendant at the delivery department (Part-time in the evening) at Brault & Martineau
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Contact Information
us****@****om
(386) 825-5501
Location
Montreal, Quebec, Canada, CA
Languages
  • English Full professional proficiency
  • French Native or bilingual proficiency
  • Haitian Creole Native or bilingual proficiency
  • Spanish Limited working proficiency
Skills

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Bio

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Credentials

  • Business Writing Principles
    LinkedIn
    Jan, 2021
    - Nov, 2024
  • Creating Positive Conversations with Challenging Customers
    LinkedIn
    Jan, 2021
    - Nov, 2024
  • Customer Service: Call Control Strategies
    LinkedIn
    Jan, 2021
    - Nov, 2024
  • Customer Service: Handling Abusive Customers
    LinkedIn
    Jan, 2021
    - Nov, 2024
  • Delivering Bad News to a Customer
    LinkedIn
    Jan, 2021
    - Nov, 2024
  • Listening to Customers
    LinkedIn
    Jan, 2021
    - Nov, 2024
  • Tips for Writing Business Emails
    LinkedIn
    Jan, 2021
    - Nov, 2024
  • Working with Upset Customers
    LinkedIn
    Jan, 2021
    - Nov, 2024
  • Writing Customer Service Emails
    LinkedIn
    Jan, 2021
    - Nov, 2024
  • Writing Email
    LinkedIn
    Jan, 2021
    - Nov, 2024

Experience

  • Brault & Martineau
    • Canada
    • Retail
    • 100 - 200 Employee
    • Attendant at the delivery department (Part-time in the evening)
      • Aug 2014 - Present

      -Answer Calls and requests from external customers and offer technical support according to their delivery needs-Make daily follow-ups on orders that was made in a store and their delivery to the client's house -Answer Calls and requests from external customers and offer technical support according to their delivery needs-Make daily follow-ups on orders that was made in a store and their delivery to the client's house

  • Bronze cosmetics
    • Executive Assistant to CEO / Manager of the company's virtual community at Bronze Cosmetics
      • May 2014 - Present

      - Assistant in the brand development - Creation and classification of the official documents of the company- Management of the virtual community (mainly Facebook, Twitter, The president’s LinkedIn page)- Managing calendars and daily activities - Preparing and managing reports- Customer relation

    • Business Development Consultant
      • Sep 2013 - May 2014

      Internship in New York (Contract of 9 months with the company Bronze Cosmetics)- Exploration of New York market analysis of the U.S. cosmetic market- Analysis of business opportunities in the cosmetic market for the company. - Drafting of an action plan and an input mode for the company on the New York market

  • UQAM | Université du Québec à Montréal
    • Canada
    • Higher Education
    • 700 & Above Employee
    • Clerck at UQAM's student card department
      • Sep 2013 - Sep 2014

      - Customer Service - Customer Service

  • Ultramar
    • Canada
    • Oil and Gas
    • 500 - 600 Employee
    • Attendant customer service / Cashier
      • Nov 2010 - Mar 2014

      - Customer Service- Training of new employees - Customer Service- Training of new employees

Education

  • Universite du Quebec a Montreal
    Bachelor's degree, Business Administration and Management, General
    2012 - 2015
  • Université du Québec - Ecole nationale d'Administration publique
    International Business/Trade/Commerce
    2014 - 2014
  • Université du Québec à Montréal
    Certificate, International Business/Trade/Commerce
    2013 - 2014

Community

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