Marine Petrosyan
Customer Service Quality Specialist at adjarabet.am- Claim this Profile
Contact Information
us****@****om
(386) 825-5501
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Location
Armenia, AM
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Experience
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adjarabet.am
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Armenia
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Gambling Facilities and Casinos
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1 - 100 Employee
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Customer Service Quality Specialist
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Dec 2020 - Present
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Ucom
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Armenia
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Telecommunications
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500 - 600 Employee
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Technical Quality Control Specialist
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Jun 2018 - Dec 2020
Call assessment based on company's proceduresDetermining training needs and manage technical support trainings for employees and external applicantsOrganizing coachings for front-line agents
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Technical Support Specialist
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Sep 2017 - May 2018
Responsible for customers' telephone calls of technical character in an efficient and timely mannersFix registered problems of technical character during the first contact and escalate non-resolved requests
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Education
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2017 - 2019
National Polytechnic University of Armenia
Master's degree, Economics of Enterprises in the Information Technologies Field -
2014 - 2017
National Polytechnic University of Armenia
Bachelor's degree, Economics and Management of Enterprises in the Information Technologies Field
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