Experience

Château Hôtel Grand Barrail

• France
• Hospitality
• 1 - 100 Employee

• Chef de Réception

  • Mar 2022 - Present

• Assistante chef de réception

  • Mar 2020 - Jun 2022



Best Western Plus Les Humanistes

• France
• Hospitality
• 1 - 100 Employee

• Chef de réception

  • Sep 2019 - Mar 2020



Domaine de Raba

• France
• Hospitality
• 1 - 100 Employee

• Attachée commerciale

  • Nov 2018 - Sep 2019

• Front office agent

  • May 2018 - Oct 2018

  Ouverture de l'hôtel : Mise en place du channel manager et des procédures de réception ainsi que des contrats avec les OTA, Check in/out, facturations et encaissements, clôtures quotidienne et hebdomadaire, Appliquer la politique tarifaire et consignes et procédures de la check-list « réception », Coordonner l’activité de la réception avec celle des étages, Gestion des groupes : prises de contact, mise en place du contrat, s'assurer le bon déroulé de évènement le… Show more Ouverture de l'hôtel : Mise en place du channel manager et des procédures de réception ainsi que des contrats avec les OTA, Check in/out, facturations et encaissements, clôtures quotidienne et hebdomadaire, Appliquer la politique tarifaire et consignes et procédures de la check-list « réception », Coordonner l’activité de la réception avec celle des étages, Gestion des groupes : prises de contact, mise en place du contrat, s'assurer le bon déroulé de évènement le jour même



Boutique Hotel Bordeaux

• France
• Hospitality
• 1 - 100 Employee

• Stage - Assistante de direction communication événementiel

  • Jun 2017 - Dec 2017

  Sujet de mémoire : Comment la mise place d’une activité évènementielle dans un Boutique Hotel avec de la restauration développe son chiffre d’affaires ? Activité événementielle, suivi et démarchage commercial Community management Relations presse Participation à l'organisation des 5 ans de l'établissement Etude de coûts et faisabilité, études de marché/concurrence Sujet de mémoire : Comment la mise place d’une activité évènementielle dans un Boutique Hotel avec de la restauration développe son chiffre d’affaires ? Activité événementielle, suivi et démarchage commercial Community management Relations presse Participation à l'organisation des 5 ans de l'établissement Etude de coûts et faisabilité, études de marché/concurrence



Rayavadee Resort

• Krabi, Thailand

• Guest service - Butler

  • Apr 2016 - Oct 2016

  Exclusive care of Rayavadee's guest : Welcoming customers upon entrance and confirm reservations. Acting as the point of reference for guests who need assistance or information. Understanding customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel. Arrange events, excursions, transportation etc. upon request from hotel residents. Answer the phone and make reservations, take and distribute… Show more Exclusive care of Rayavadee's guest : Welcoming customers upon entrance and confirm reservations. Acting as the point of reference for guests who need assistance or information. Understanding customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel. Arrange events, excursions, transportation etc. upon request from hotel residents. Answer the phone and make reservations, take and distribute messages or mail and redirect calls. Respond to complaints and find the appropriate solution. *** Leading hotel of the world standards Show less Exclusive care of Rayavadee's guest : Welcoming customers upon entrance and confirm reservations. Acting as the point of reference for guests who need assistance or information. Understanding customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel. Arrange events, excursions, transportation etc. upon request from hotel residents. Answer the phone and make reservations, take and distribute… Show more Exclusive care of Rayavadee's guest : Welcoming customers upon entrance and confirm reservations. Acting as the point of reference for guests who need assistance or information. Understanding customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel. Arrange events, excursions, transportation etc. upon request from hotel residents. Answer the phone and make reservations, take and distribute messages or mail and redirect calls. Respond to complaints and find the appropriate solution. *** Leading hotel of the world standards Show less



Maison Thomas

• Eguisheim

• Sales assistant

  • Apr 2015 - Sep 2015

  Advising and serving customers, dealing with customer refunds Making quotations and wedding contracts Handle payments Advising and serving customers, dealing with customer refunds Making quotations and wedding contracts Handle payments



Hôtel Couvent du Franciscain

• Région de Strasbourg , France

• Assistant Executive

  • Aug 2014 - Mar 2015

  Front office : checkin & checkout RH / Supervising people Finance, Controlling costs Front office : checkin & checkout RH / Supervising people Finance, Controlling costs



Le coffre aux voyages

• Région de Colmar , France

• Travel agent trainee

  • May 2012 - Jun 2012

  Planning and selling transportations, accommodations, insurance and other travel services Cooperating with clients to determine their needs and advising them appropriate destination, modes of transportations, travel dates, costs and accommodations Planning and selling transportations, accommodations, insurance and other travel services Cooperating with clients to determine their needs and advising them appropriate destination, modes of transportations, travel dates, costs and accommodations



Crotty

• Cavan, Irlande

• Au Pair

  • Feb 2011 - Jul 2011