Marina Terzolo
Senior Commercial Customer Success Manager at Gong- Claim this Profile
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Bio
Allon Massil
Marina is a true strategic partner to her customers. I’ve been in SaaS sales since 2016, I've used many platforms/tools (Salesforce, Outreach, ZoomInfo, etc), no CSM has spent as much time unpacking the value prop and features as Marina has. If half the people at Gong did what Marina did, they'd be a trillion dollar company.
Chip Grossman
Marina is unique in her ability to perform at an elite level as a CSM while simultaneously contributing beyond the scope of her core responsibilities. Over the 2 years I've managed Marina at Gong, she took constant action to create customer value that resulted in top tier retention numbers and a symphony of raving fans who attribute their success leveraging Gong to her efforts. Marina is quick to internalize the "why" behind key strategic initiatives, and quickly executes new strategies in the field. She helps me to identify blind spots in my leadership style, and taught me how to build a positive team culture. She is looked up to by many at Gong as a mentor, and has earned the respect of the entire CS org. Marina is a Rockstar and I feel incredibly fortunate to have her on my team.
Allon Massil
Marina is a true strategic partner to her customers. I’ve been in SaaS sales since 2016, I've used many platforms/tools (Salesforce, Outreach, ZoomInfo, etc), no CSM has spent as much time unpacking the value prop and features as Marina has. If half the people at Gong did what Marina did, they'd be a trillion dollar company.
Chip Grossman
Marina is unique in her ability to perform at an elite level as a CSM while simultaneously contributing beyond the scope of her core responsibilities. Over the 2 years I've managed Marina at Gong, she took constant action to create customer value that resulted in top tier retention numbers and a symphony of raving fans who attribute their success leveraging Gong to her efforts. Marina is quick to internalize the "why" behind key strategic initiatives, and quickly executes new strategies in the field. She helps me to identify blind spots in my leadership style, and taught me how to build a positive team culture. She is looked up to by many at Gong as a mentor, and has earned the respect of the entire CS org. Marina is a Rockstar and I feel incredibly fortunate to have her on my team.
Allon Massil
Marina is a true strategic partner to her customers. I’ve been in SaaS sales since 2016, I've used many platforms/tools (Salesforce, Outreach, ZoomInfo, etc), no CSM has spent as much time unpacking the value prop and features as Marina has. If half the people at Gong did what Marina did, they'd be a trillion dollar company.
Chip Grossman
Marina is unique in her ability to perform at an elite level as a CSM while simultaneously contributing beyond the scope of her core responsibilities. Over the 2 years I've managed Marina at Gong, she took constant action to create customer value that resulted in top tier retention numbers and a symphony of raving fans who attribute their success leveraging Gong to her efforts. Marina is quick to internalize the "why" behind key strategic initiatives, and quickly executes new strategies in the field. She helps me to identify blind spots in my leadership style, and taught me how to build a positive team culture. She is looked up to by many at Gong as a mentor, and has earned the respect of the entire CS org. Marina is a Rockstar and I feel incredibly fortunate to have her on my team.
Allon Massil
Marina is a true strategic partner to her customers. I’ve been in SaaS sales since 2016, I've used many platforms/tools (Salesforce, Outreach, ZoomInfo, etc), no CSM has spent as much time unpacking the value prop and features as Marina has. If half the people at Gong did what Marina did, they'd be a trillion dollar company.
Chip Grossman
Marina is unique in her ability to perform at an elite level as a CSM while simultaneously contributing beyond the scope of her core responsibilities. Over the 2 years I've managed Marina at Gong, she took constant action to create customer value that resulted in top tier retention numbers and a symphony of raving fans who attribute their success leveraging Gong to her efforts. Marina is quick to internalize the "why" behind key strategic initiatives, and quickly executes new strategies in the field. She helps me to identify blind spots in my leadership style, and taught me how to build a positive team culture. She is looked up to by many at Gong as a mentor, and has earned the respect of the entire CS org. Marina is a Rockstar and I feel incredibly fortunate to have her on my team.
Credentials
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Program Manager Launch Certification
GongMay, 2022- Nov, 2024
Experience
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Gong
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United States
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Software Development
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700 & Above Employee
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Senior Commercial Customer Success Manager
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Feb 2023 - Present
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Commercial Customer Success Manager
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Aug 2021 - Feb 2023
Everyday, I’m connecting with revenue leaders on a question that is no small feat: how can they make their team more successful? I’m sharing workflows and strategies that will lead to teams closing more deals, decreasing ramp time for new reps, shortening the sales cycle, up-leveling soft skills and so much more.
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Workday
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United States
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Software Development
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700 & Above Employee
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Customer Success Manager
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Feb 2021 - Aug 2021
Culture Champion Award (March 2021)
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Sr. Associate Customer Success Manager
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Mar 2020 - Feb 2021
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Social Media Specialist
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Jul 2018 - Feb 2020
- Managed the global content mix and owned how Workday shows up on organic social media channels across the globe- Monitored and engage with customers on our social channels 40-72 hours/week- Fostered relationships with Workday customers and prospects online- Presented at New Hire Orientation every other week to teach new Workmates how to best represent Workday online- Created and executed social media strategy for all trade shows- Created, executed and managed paid campaigns on LinkedIn and Twitter for Workday's event presence Show less
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PaleoHacks
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United States
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Health, Wellness & Fitness
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1 - 100 Employee
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Social Media Manager
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Aug 2017 - Feb 2018
- Wrote copy for social media posts- Created campaigns based on quantitative data on Twitter and Facebook- Redesigned marketing strategy and growing follower base for social media accounts (Facebook likes have increased by 41,913)- Managed social media planning with Buffer to schedule and implement marketing strategies to increase followers and engagement- Monitored and engaged with customers to enhance customer relationships
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Social Media & Analytics Intern
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Jun 2017 - Aug 2017
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Definition Media
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United States
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Advertising Services
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1 - 100 Employee
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Brand Ambassador
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Jun 2016 - Aug 2016
Introduced the product I represented to athletes and supporters alike at Boulder Triathlons. Engaged people at the event and got them excited about the product by handing out samples and explaining why our product is better than the competitors. Introduced the product I represented to athletes and supporters alike at Boulder Triathlons. Engaged people at the event and got them excited about the product by handing out samples and explaining why our product is better than the competitors.
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Chiltern Firehouse
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United Kingdom
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Hospitality
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1 - 100 Employee
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Cocktail Waitress
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May 2015 - Aug 2015
I had the opportunity to work for a summer at an Andre Balazs boutique hotel and restaurant in London, The Telegraph called it "London's hottest celebrity hangout". It was a highly demanding job but I was appreciated for my calm and collected demeanor while working in a high stress environment dealing with celebrities and other London personalities. I learned a lot about the importance of customer service since many of the diners waited months to get a table at the restaurant and bar, they expected a memorable evening. Show less
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Education
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University of Colorado Boulder
Strategic Communications, B.S., Advertising, Communications minor -
ACS Cobham International School
High School Diploma -
Azusa Pacific University
Community
