Experience

EML

• Australia
• Insurance
• 700 & Above Employee

• Case Management Specialist

  • May 2021 - Present



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Specialist

  • Oct 2020 - May 2021

  Provide support and exceptional service to Optus Customers to resolve their enquiries regarding their NBN service. Handling customer queries and providing appropriate solutions or information to resolve Processing of customer transactions and enquiries Sof-skill upselling to customers Escalating complex transaction or enquiries to the appropriate department as necessary Data entry and maintenance of correct records into relevant databases Ensuring of high level of compliance to quality and service standards Maintaining sound knowledge of key processes and procedures Show less



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Agent

  • Apr 2020 - May 2020

  Business Profile: Concentrix is a global business services company specializing in Customer Service and Solutions. Providing outsourcing, consulting, and process optimization solutions, Concentrix is one of the Top 5 business services companies globally. Key Duties: • Engaged in a program to provide services to those affected by Covid-19 • Sought out training opportunities to enhance customer engagement techniques • Conferred with management to discuss enhancements to call scripting and process documentation • Responded proactively and positively to rapid change. • Working from home - Self-maintenance of time management • Escalate the customer enquiry to the appropriate department as necessary. • Following up on customer calls where required • Promoting related processes or services to customers as required. • Data entry including customer details into relevant databases. • Ensuring high level compliance to quality and service standards Show less



Guardian Exercise Rehabilitation

• Australia
• Wellness and Fitness Services
• 1 - 100 Employee

• Administrative Assistant

  • Mar 2020 - Mar 2020

  • Processing incoming client referrals accurately and in a timely manner • Customer orientated • Answer incoming phones and contacting clients, Insurers, GP’s, Employers etc. • Data Maintenance • Balance competing priorities within a high-volume environment • Organising travel and accommodation • Assistance in organizing events • New employee set up • Demonstrate high level communication and interpersonal skills, portraying a professional image • Participate in all industry training and development Show less



Cruise1st.com.au

• Australia
• Travel Arrangements
• 1 - 100 Employee

• Sales Consultant

  • Apr 2018 - Oct 2019



Insider Journeys

• Reservations & Support Team Leader

  • Jan 2005 - Apr 2018