Experience

Beverly Hills Specialty Center
• Medical Practices
• 1 - 100 Employee
• Client Relationship Manager

  • Mar 2022 - Present

FG MEDICAL
• France
• Business Consulting and Services
• 1 - 100 Employee
• Client Relationship Manager

  • 2022 - Present


Nakheel

• United Arab Emirates
• Real Estate
• 700 & Above Employee

• Customer Service Representative

  • Sep 2021 - Present

  • Handle general inquiries received at the Information Desk/booth from stakeholders and customers. • To ensure that Customer Service Team leader, Supervisor and Manager are updated and informed about all feedbacks received from customers at the information desk/booth. • Responsible for maintaining adequate stock of mall collateral and the necessary information related to current and updated mall directory, information related to on- going offers and promotions, tourist information, services available etc. at the Service desk. • Keep records of customers’ service requests and complaints. • Prepare shift banking at the close of each shift, whenever cashiering transactions have been made, ensuring that work is accurate, in balance and correctly recorded. Ensure all moneys are securely deposited at the end of each shift in accordance of the company policies and procedures. • Responsible in providing accurate information to customers of any running promotions set by the marketing department and carrying out accurately its set process and procedures. • Responsible for proactively resolving customer complaints/ issues within the delegated level of authority or referring the problem for resolution by management, in an efficient, courteous and professional manner Show less



creative line enterprises &construction

• Assistant Administrative Officer

  • Jan 2015 - Present

  -Supervise customer services and respond to customer inquiries -Assist with preparation of Bylaws -Administer contracts. -Supervise customer services and respond to customer inquiries -Assist with preparation of Bylaws -Administer contracts.



Yellow Pages Qatar

• Administration Officer

  • Jul 2013 - Present

  -Manage the filing, storage and security of documents -Respond to inquiries -Manage the repair and maintenance of computer and office equipment Maintain insurance coverage’s -Issue permits and licenses -Supervise customer services and respond to customer inquiries -Assist with preparation of Bylaws -Assist with preparation and advertising of contract documents -Administer contracts. -Manage the filing, storage and security of documents -Respond to inquiries -Manage the repair and maintenance of computer and office equipment Maintain insurance coverage’s -Issue permits and licenses -Supervise customer services and respond to customer inquiries -Assist with preparation of Bylaws -Assist with preparation and advertising of contract documents -Administer contracts.



The DataDirect Group

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Service Representative

  • Aug 2021 - Oct 2021

  Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Show less



Alondra-Duabi

• Inside Sales Representative

  • Sep 2020 - Aug 2021

  Execute the selling process in a manner that is concise, compliant, professional, ethical, and persuasive; and which leads the customer to action. • Analyse data and stay updated about market information and will be responsible for business planning (e.g. setting priorities and making sound business decisions based on understanding of sales opportunities within accounts). • Build excellent customer relations with key physicians, hospital personnel, and authorized distributors, as well as conduct customer education seminars as appropriate. Comply with standards for safe behaviour and demonstrate product, procedure, and clinical knowledge. Show less


Global Medical CO Qatar
• Medical Representative

  • Jan 2016 - Jan 2016


American Express

• United States
• Financial Services
• 700 & Above Employee

• Tickting and reservation

  • 2010 - 2011

  - Efficiently handle customers and their queries achieve personal targets and contribute to the overall team revenue, yield and volume targets. - Ability to read, analyze and interpret travel industry information, technical procedures, government regulations or travel reservation instruction. - Is fully informed and stays abreast of all airline rules and regulations, international tariffs, and other industry requirements and accurately applies this information when making reservations or answering internal and external clients questions. -Exceeds client expectations while completing complex travel arrangements with air, hotel, and other travel related vendors offering an array of lowest and alternate fares to best meet the needs of the specific customer/traveler. -Handle queries including re-issues and refunds in a timely manner. -Accurately Price air schedules and provides air quotes and recommendations. -Establish strong relationships with clients and vendors . -Support the team in creative development with unique ideas for events and travel packages . Show less



Misr Travel

• United States
• Travel Arrangements
• 1 - 100 Employee

• Reservations

  • Sep 2009 - Sep 2010

  -booking the rooms in the hotels to guests -booking the rooms in the hotels to guests



Planet Tours Egypt

• Reservations Agent

  • Jul 2009 - Aug 2009

  booking the rooms in the hotels to guests booking the rooms in the hotels to guests