Assistant Marketing and Communications Manager – Operations

• Apr 2023 - Present

- Implementing project, event and community communications plans, including email, website and materials for various customer segments. - Point of liaison for colleagues in other teams on all project, event and communities, ensuring everyone is kept in the loop and that the Marketing & Comms team have the information they require. - Managing our monthly newsletters and other email communications to members and subscribers. - Managing marketing and communications campaigns to promote sign up to specific projects and deliver the project outputs in the most impactful way to members and subscribers. - Managing the effective communications of our member events programme. - Responsible for managing internal communications and the day to day maintenance of internal platforms such at the Intranet and Yammer. - Communicate regularly to stakeholders to ensure they fully understand the status of marketing & comms activities within projects. - Represent the Marketing & Comms team at cross-functional meetings and engage relevant members of the rest of the team at the right time. Show less

Marketing and Communications Executive

• Oct 2020 - Apr 2023

- Responding to daily email marketing requirements, including writing copy, designing emails, and creating CRM lists, registration forms and landing pages. - Leading on specific research projects to define and plan communications requirements, and help to carry out those activities. - Leading the promotion and management of key events, including content creation. - Managing the marketing and communications of the ORX News service, ensuring that monthly content is available and distributed effectively as well as creating content to promote the service publicly to assist sales. - Supporting the management of both the public and members’ websites and social media channels. - Producing the monthly e-newsletter, including sourcing content and images, and using newsletter software to distribute it. - Responsible for organising regular all staff team meetings, plus supporting with other internal communications initiatives such as updating the intranet site and posting helpful content to include in regular internal staff newsletters. - Supporting the management and developments of the contact database, as well as actioning enquiry tickets and both internal help and external communications mailboxes. - Designing marketing materials using Adobe InDesign and Illustrator, as well as editing and proofreading. - Creation of videos, including preparing interview questions, recording and editing using Adobe Premiere Pro. - Frequently working with HR on initiatives including supporting with recruitment needs, staff benefits and recognition schemes. Show less

Marketing and Communications Officer

• Apr 2019 - Oct 2020

Marketing and Communications Assistant

• Dec 2017 - Apr 2019

Event Sales Coordinator

• Sep 2017 - Nov 2017

Public Engagement Assistant (Temp)

• Apr 2017 - Jul 2017

• Developing engaged researcher case studies from interview transcripts. • Sourcing updates via meetings with PhD researchers and writing blog posts on their seed funded research projects. • Blogging and internal news stories based on public engagement events. • Providing event management and administrative support to on- and off-campus events including: Public Engagement in Practice (Images of Research & Vice-Chancellor Awards) and Pint of Science Festival. • Collaboration work with Fringe Arts Bath Festival on Expressions of Research – put together press release about exhibition; edited text for exhibition displays/hand-outs on artists’ work; blog post about exhibition (text also used for poster/flyer); research of local press contacts & newsletters; and ‘zine text gathered for exhibitions. Show less

Editorial Intern

• Mar 2017 - Apr 2017

• Writing my own opinion articles using Backbench, which were then published on their website and social media pages. • Editing, re-writing and proofreading press release copy, which were published on their website and social media pages. • Using TweetDeck to research for news updates for possible new stories. • Pitching ideas for new featured articles on their website. • Going out on behalf of news reporters to collect information and take photographs to be used in articles. • Writing my own opinion articles using Backbench, which were then published on their website and social media pages. • Editing, re-writing and proofreading press release copy, which were published on their website and social media pages. • Using TweetDeck to research for news updates for possible new stories. • Pitching ideas for new featured articles on their website. • Going out on behalf of news reporters to collect information and take photographs to be used in articles.

Post-Graduate Administrator (Temp)

• Jan 2017 - Mar 2017

• Student communication – emailing documents; applications for conference bursaries (student support scheme funding); arranging viva examinations; organising progression assessments; forwarding on thesis submissions. • Creating an annual report of student statistics (charts/tables) from the past year. • Updating student records using Microsoft Access databases and Excel spreadsheets, including examination, (re)submission and admission processes. • Writing and sending e-letters/forms to University staff, supervisors and examiners. • Preparing documents for events, such as welcome packs for induction days and Doctoral Training Partnership interview conferences. • Covering receptionist duties when the receptionist was absent. Show less

Marketing Assistant (Temp)

• Oct 2016 - Dec 2016

• Updating the Editorial Features Availability document which consisted of content proposals set out in an Excel spreadsheet. • Designing exclusive email templates using Microsoft Word or PowerPoint. • Converting various email design templates into HTML coding (exclusive emails, editorial alerts, video show guides, newswires) using Microsoft Visual Web Developer. • Photoshop – editing images (cropping, resizing, enhancing quality, adding borders, layering multiple images) • Email On Acid to proof layouts on different web browsers and testing on different email accounts. • Back checks to proof HTML coding for various email types. • Front checks to proofread text and check link locations. • Copy chasing and checking emails in absence of other work colleagues. • Competitor Prospects Research Project for the Editor-in-Chief Show less

Editorial Intern

• Jun 2015 - Jul 2015

• Updating old articles on the content management system – looking out for typos, taking out old links and replacing them, optimising the article’s SEO and cleaning up images. • Every morning, I shadowed the team and pitched ideas for articles to write on their content management system – this led to writing my own article and reaching a final draft which was published on their website and social media pages. • Social media, particularly Twitter – constructing and scheduling tweets promoting their articles, engaging with their followers and putting out funny, on-brand images and videos to add to Hexjam’s personality. Show less

Receptionist

• Jun 2014 - Sep 2014

• Making sure the patient notes were ready for the next day • Filing and scanning patient records • Taking phone calls – making bookings/cancellations on the CRM database and dealing with complaints • Taking payments and cashing up • Making sure the patient notes were ready for the next day • Filing and scanning patient records • Taking phone calls – making bookings/cancellations on the CRM database and dealing with complaints • Taking payments and cashing up