Experience

Anadi Bank

• Austria
• Banking
• 1 - 100 Employee

• Digital Process Automation Manager

  • Mar 2022 - 1 year 10 months

  Klagenfurt am Wörthersee (Stadt), Kärnten, Österreich development and optimization of end-to-end processes (main focus SME loans) business process modelling with BPMN 2.0 automatization of processes (BPM, RPA, etc.)



Hypo Tirol Bank AG

• Austria
• Banking
• 200 - 300 Employee

• Processmanager "Digitales Kompetenzzentrum"

  • Aug 2021 - Jan 2022

  development and optimization of end-to-end processes business process modelling with BPMN 2.0 automatization of processes (including BPM, RPA)



Austrian Anadi Bank AG

• Project and Process Manager "Digital Banking & Innovation"

  • Mar 2019 - Aug 2021

  Klagenfurt am Wörthersee development and optimization of end-to-end processes (main focus SME loans) business process modelling with BPMN 2.0 automatization of processes (including robotics) implementation of Business Process Engine


Carinthia University of Applied Sciences / Fachhochschule Kärnten
• Master "Business Development & Management"

  • Sep 2017 - Oct 2019

Maternity leave
• Musicians
• 1 - 100 Employee
• Maternity leave

  • Dec 2013 - Aug 2017


Hypo Alpe Adria Bank International AG

• Head of Group Department Collection Development

  • Oct 2011 - Dec 2013

  1.) Building Retail Collections in Bank and Leasing (from early to late stages incl. loss recovery and legal) in Austria and Balkan regions: Slovenia, Croatia, Bosnia and Herzegovina, Serbia and Montenegro 2.) Designing and implementing collections process in multicultural environment 3.) Designing and implementing productivity reporting and KPIs 4.) Capacity planning incl. recruitment and training of agents 5.) Developing and implementing call monitoring 6.)… Show more 1.) Building Retail Collections in Bank and Leasing (from early to late stages incl. loss recovery and legal) in Austria and Balkan regions: Slovenia, Croatia, Bosnia and Herzegovina, Serbia and Montenegro 2.) Designing and implementing collections process in multicultural environment 3.) Designing and implementing productivity reporting and KPIs 4.) Capacity planning incl. recruitment and training of agents 5.) Developing and implementing call monitoring 6.) Developing and implementing Restructuring (tools, processes, reporting) 7.) Developing and implementing Voluntary sales / amicable sales (tools, processes, reporting) Show less



Financial Service

• Brazil
• Business Consulting and Services
• 1 - 100 Employee

• Retail Collections Expert

  • Aug 2010 - Dec 2013

  over 8 years of international banking experience (Austria, Slovenia, Croatia, Bosnia and Herzegovina, Serbia and Montenegro) expert in Retail collections for bank and leasing (from early to late stages incl. loss recovery, legal), Restructuring and Voluntary sales/amicable sales experienced project- and processmanager analytical thinking, strong verbal and personal communication skills, accuracy and attention to details, organization and prioritization skills, problem… Show more over 8 years of international banking experience (Austria, Slovenia, Croatia, Bosnia and Herzegovina, Serbia and Montenegro) expert in Retail collections for bank and leasing (from early to late stages incl. loss recovery, legal), Restructuring and Voluntary sales/amicable sales experienced project- and processmanager analytical thinking, strong verbal and personal communication skills, accuracy and attention to details, organization and prioritization skills, problem analysis and ability to solve problems efficiently, professional public speaking and presentation experience, ability to successfully training others Show less



Hypo Alpe-Adria-Bank International AG

• Group Collection Development

  • Aug 2010 - Oct 2011

  1.) Building collections (from early to late stages incl. loss recovery, legal and remarketing) in Austria and Balkan regions: Slovenia, Croatia, Bosnia and Herzegovina, Serbia and Montenegro 2.) Designing and implementing collections process in multicultural environment 3.) Designing and implementing productivity reporting and KPIs 4.) Capacity planning incl. recruitment and training of agents 5.) Developing call monitoring

• Group Process Management

  • Feb 2009 - Aug 2010

  Austria Designing and optimizing of Group processes

• Group Data Quality Management for Derivatives

  • Aug 2005 - Feb 2009

  Austria • preparing and consolidating derivatives data (swaps, FX/MM) for Risk and Accounting purposes • participating in Treasury product implementation processes • leading a project regarding data quality improvements