e-Learning Instructional Designer

• May 2022 - Present

Instructor on Udemy, Video and Content Creator

• Sep 2018 - Present

- Creating beginner-friendly video tutorials on 2D Animation and game development. - Publishing 3 Udemy courses (~12 hours of video content) with an average rating of 4.7/5. - Head-to-Head competition analysis for animation software. - Character design and animation. - Building a strong fan base on social media: * YouTube: 6300 subscribers and growing, 40h daily watch time, * Twitter: 1900 followers and growing. * Udemy: 1800 students and growing. * Instagram: 500 followers and growing. Show less

Digital Media Manager

• Nov 2021 - Apr 2022

Customer Success Manager

• Oct 2017 - Jul 2018

- Building strong relationships with large corporate customers worldwide (Fortune 500 companies). - Identifying new business opportunities within existing customer base. - Working closely with Technical Support and R&D teams. - Holding product trainings and workshops for customers. - RFP/RFI responses. - Crisis management. - Building strong relationships with large corporate customers worldwide (Fortune 500 companies). - Identifying new business opportunities within existing customer base. - Working closely with Technical Support and R&D teams. - Holding product trainings and workshops for customers. - RFP/RFI responses. - Crisis management.

Customer Success Manager

• Oct 2016 - Jul 2018

- Building strong relationships with large corporate customers worldwide (Fortune 500 companies).- Identifying new business opportunities within existing customer base.- Working closely with Technical Support and R&D teams.- Holding product trainings and workshops for customers.- RFP/RFI responses.- Crisis management.

Technical Support Engineer

• Jan 2016 - Sep 2016

- Tier 2-3 technical support for large corporate customers worldwide (Fortune 500 companies).- Addressing complex technical issues via log analysis and debugging.- Working closely with Customer Success and R&D teams.- Crisis management and problem solving.

CIS Presales Manager

• Jan 2015 - Dec 2015

- Working closely with the sales manager on the development of the agenda and sales opportunities pipeline for the CIS region.- Prioritizing technical tasks for CIS Pre-Sales team members.- Supporting sales manager with product demonstrations and proof-of-concept developments to help close deals, achieving customer satisfaction.- Participating in the recruitment and development of business partners. - Preparing commercial proposals for the new customers.- Giving Tier 2 technical support for the VIP customers in the region. - Building a training course for customers and distributors, including the final exam and different levels of certification.- Working with Tier 3 Support Team and Product Management to feedback technical issues and feature requests.- Building productive relationships internally and externally. Show less

Field Application Engineer

• Nov 2010 - Dec 2014

- Being a technical focal point for customers in CIS region.- Tier 2-3 technical support, crisis management.- On-site product demos for potential and existing customers.- Head-to-head competition trials.

Network Engineer

• May 2009 - Nov 2010

- Designing network architecture on a military base level. - On-site network equipment installation. - Specialization in Cisco equipment (CCNA certified). - Designing network architecture on a military base level. - On-site network equipment installation. - Specialization in Cisco equipment (CCNA certified).