Experience

Hostal Empuries

• Spain
• Hospitality
• 1 - 100 Employee

• Manager of Events

  • Nov 2021 - Present

  -Attend requests for all kinds of MICE events, weddings, baptisms, retreats, banquets ... -Create and grow the portfolio of clients and suppliers -Establish sales and promotion policies to attract customers. Push and pull actions -Pricing and commissions -Management and development of each event -Create experience packages to offer more attractive events -Pre, during and post event monitoring -Lead and coordinate the respective departments involved in the event ULYSES PMS (TESIPRO) Show less



Único Hotels

• Spain
• Hospitality
• 1 - 100 Employee

• Reservations Sales Agent & Groups-Events Assistant en Mas de Torrent Hotel & Spa 5*

  • Feb 2021 - Nov 2021

  Management of sales and reservations of the hotels Mas de Torrent Hotel & Spa (Catalunya) and Finca Serena (Mallorca) -Telephone assistance -Individual booking quotation by phone and via e-mail -Upselling and Crosselling -Daily review of reservations generated by OTA'S, TTOO, GDS, WEB, RELAIS CHATEAUX, SLH .. -Emission and sending of invoices -Control and management of credit cards -Daily communication with the Guest Experience and Reception department PROTEL PMS Show less



Hostal Empuries

• Spain
• Hospitality
• 1 - 100 Employee

• Manager of Events

  • Jan 2019 - Feb 2021

  -Attend requests for all kinds of MICE events, weddings, baptisms, retreats, banquets ... -Create and grow the portfolio of clients and suppliers -Establish sales and promotion policies to attract customers. Push and pull actions -Pricing and commissions -Management and development of each event -Create experience packages to offer more attractive events -Pre, during and post event monitoring -Lead and coordinate the respective departments involved in the event TESIPRO PMS Show less



Camiral Golf & Wellness

• Spain
• Leisure, Travel & Tourism
• 100 - 200 Employee

• Front Desk Agent

  • Sep 2018 - Jan 2019

  -Check-in and check-out -Bookings -Customized customer service -Management of complaints and claims. -Billing -Manage and satisfy the requests of the guests -Tight collaboration with the Housekeeping and Guest Service department -Management of restaurant or golf reservations -Promotion and sale of hotel services -Comply with the standards and protocols designated by The World's Leading Hotels -Night auditor OPERA PMS -Check-in and check-out -Bookings -Customized customer service -Management of complaints and claims. -Billing -Manage and satisfy the requests of the guests -Tight collaboration with the Housekeeping and Guest Service department -Management of restaurant or golf reservations -Promotion and sale of hotel services -Comply with the standards and protocols designated by The World's Leading Hotels -Night auditor OPERA PMS



ALABRIGA HOTEL & HOME SUITES 5*GL

• Spain
• Hospitality
• 1 - 100 Employee

• Front Desk Agent

  • May 2017 - Sep 2018

  -Taylor-made check-in and check-out -Bookings -Customized customer service -Management of complaints and claims -Billing -Attend by telephone and via e-mail; suppliers and collaborators -Manage and satisfy the requests of the guests -Tight collaboration with the Housekeeping, Butler and Guest Service department -Management of reservations of the three restaurants -Design of Taylor-made accommodation packages for each type of client. -Create SOP -Promotion and sale of hotel and external services -Night auditor *Experience gained: It was my first opening, which represented a great professional challenge in front of a ambitious project. However, I learned to work under pressure, to organize myself more and better, in addition to being able to respond quickly and effectively. * Training carried out: Manners, protocol, image and use of the SIHOT PMS. Show less



Hotel Bulevard

• 1 - 100 Employee

• Front Desk Agent

  • Mar 2016 - Nov 2016

  -Receptionist -Customer service -Reservations -Mailing -Room management -Advertising and promotion -Social networks -Restaurant reservations -Ordering from suppliers *Channel manager (parity rate): Opening and closing rooms online, raising / lowering room prices based on availability and our close competitors (basic revenue / yield management). -Receptionist -Customer service -Reservations -Mailing -Room management -Advertising and promotion -Social networks -Restaurant reservations -Ordering from suppliers *Channel manager (parity rate): Opening and closing rooms online, raising / lowering room prices based on availability and our close competitors (basic revenue / yield management).



G-Star RAW

• Retail
• 700 & Above Employee

• Atención personalizada

  • Mar 2012 - 2014

  -Personalized customer service -Sales techniques -Creativity -Billing -Best seller. -Personalized customer service -Sales techniques -Creativity -Billing -Best seller.