AFC Senior Investigator

• Feb 2022 - Present

TEAM LEAD - PAYMENT OPERATIONS - TRANSACTIONS MONITORING

• Oct 2021 - Feb 2022

Leading the Payment Operations team (Transactions Monitoring division). Controlling the correct and punctual AFC analysis and processing of crypto and FIAT transactions executed by customers. Being responsible for KPIs fulfilments and taking necessary actions on deviations. Finding areas of personal improvements for better performance and proposing ideas and solutions for enhancing processes.

PAYMENT OPERATIONS SPECIALIST - AFC

• Jun 2021 - Oct 2021

Monitoring and deep-dive investigating banking, credit card and crypto transactions in order to detect suspicious behaviour (reviewing account activity, KYC consistency, IP checks, ambiguous transactional patterns, searching for abnormal activities to stop any suspicious transactions in the account). Taking ownership of AML & fraud investigations for online transactions that require further checks. Monitoring the company's systems in order to raise operational issues. Providing input… Show more Monitoring and deep-dive investigating banking, credit card and crypto transactions in order to detect suspicious behaviour (reviewing account activity, KYC consistency, IP checks, ambiguous transactional patterns, searching for abnormal activities to stop any suspicious transactions in the account). Taking ownership of AML & fraud investigations for online transactions that require further checks. Monitoring the company's systems in order to raise operational issues. Providing input and feedback towards system and processes improvements.

COMPLIANCE SPECIALIST - COMPLAINTS

• Dec 2019 - Jun 2021

December 2019 – June 2021 ComplIance / GDPR Expert. Handling cases and projects related to Compliance and GDPR matter (data sharing, data handling, misuse of data, data breach). Analysing and studying GDPR rules and regulations. Identifying non compliant procedures and proposing solutions. Complaints: Duties: handling and managing critical situations related to heavy complaints escalation. Conducting in-depth analysis on customers´profiles. Constantly interfacing with… Show more December 2019 – June 2021 ComplIance / GDPR Expert. Handling cases and projects related to Compliance and GDPR matter (data sharing, data handling, misuse of data, data breach). Analysing and studying GDPR rules and regulations. Identifying non compliant procedures and proposing solutions. Complaints: Duties: handling and managing critical situations related to heavy complaints escalation. Conducting in-depth analysis on customers´profiles. Constantly interfacing with all the stakeholders involved. Planning strategies for complaints prevention.

AML / RISK and FRAUD INVESTIGATION SPECIALIST

• Dec 2018 - Dec 2019

Duties: handling cases related to Risk and Fraud and AML issues (Chargebacks, self-funding transactions, fraudulent use of cards, suspicious or fraudulent use of our service). Carrying on complex and deep-dive investigations on fraud activity, constantly controlling suspicious transactional conduct, providing prompt escalation to the relevant departments or directly taking the ownership of the situation, demonstrating a remarkable degree of bias for action.

CUSTOMER SERVICE EXPERT B2B

• Aug 2018 - Dec 2018

Duties: taking care of our Italian-speaking customers by phone, email, chat and social media channels- cosupport our merchants for all questions and inquiries about our product and service- Working on the optimisation of all processes related to our customers to constantly increase the happiness of our merchants.

MONEY TRANSFER OPERATOR

• Sep 2015 - Aug 2018

Duties: Analysis and release of money transfer transactions. AML checks. Managing daily communication with foreign banks in Africa, Asia and Eastern Europe by phone and via email. Accounting department support. Interpreter and Translator. Duties: Analysis and release of money transfer transactions. AML checks. Managing daily communication with foreign banks in Africa, Asia and Eastern Europe by phone and via email. Accounting department support. Interpreter and Translator.

WHOLESALE BUYER

• May 2015 - Aug 2015

Duties: Research and contact by email or by phone international Companies specialized in the wholesale and distribution of household products. Product analysis. Negotiation on purchase and expedition terms and conditions. Stipulating contracts. Duties: Research and contact by email or by phone international Companies specialized in the wholesale and distribution of household products. Product analysis. Negotiation on purchase and expedition terms and conditions. Stipulating contracts.

IMPORT/EXPORT DEPARTMENT ASSISTANT

• Jan 2015 - Mar 2015

Duties: Support to the trade office (recording on AS400 shipping advices, purchases, checking up data about our customers and suppliers, checking up shipping documents, customs clearance documentation). Support to the accounting office (issuing invoices, through the support of AS400, issuing credit note and debit note as well as bank tranfers). Secretariat: receptioning, organization of meetings, calls and emails in foreign languages, international and national shippings, filing documents… Show more Duties: Support to the trade office (recording on AS400 shipping advices, purchases, checking up data about our customers and suppliers, checking up shipping documents, customs clearance documentation). Support to the accounting office (issuing invoices, through the support of AS400, issuing credit note and debit note as well as bank tranfers). Secretariat: receptioning, organization of meetings, calls and emails in foreign languages, international and national shippings, filing documents, translating documents. Show less Duties: Support to the trade office (recording on AS400 shipping advices, purchases, checking up data about our customers and suppliers, checking up shipping documents, customs clearance documentation). Support to the accounting office (issuing invoices, through the support of AS400, issuing credit note and debit note as well as bank tranfers). Secretariat: receptioning, organization of meetings, calls and emails in foreign languages, international and national shippings, filing documents… Show more Duties: Support to the trade office (recording on AS400 shipping advices, purchases, checking up data about our customers and suppliers, checking up shipping documents, customs clearance documentation). Support to the accounting office (issuing invoices, through the support of AS400, issuing credit note and debit note as well as bank tranfers). Secretariat: receptioning, organization of meetings, calls and emails in foreign languages, international and national shippings, filing documents, translating documents. Show less