Experience

New Zealand Air Ambulance

• New Zealand
• Airlines and Aviation
• 1 - 100 Employee

• Mission Coordinator Manager

  • Oct 2021 - Present



Auckland City Hospital

• United States
• Biotechnology Research
• 200 - 300 Employee

• Overseas Referrals Coordinator & COVID-19 Team Support Administrator

  • Sep 2020 - Sep 2021

  Overseas Referrals Coordinator Responsibilities: - Creating and continuous improvement of procedures - Managing International Patient Referrals Processes, creating documentation as required - Development and implementation of training programmes for Hospital staff - Onboarding of junior staff and ongoing support - Liaising with government agencies, services and departments within the organisation PA/ Team Support Administrator Responsibilities: - Assisting the Operations Manager with email and calendar needs, including reading and replying to managers’ and generic emails - Providing meeting support, agenda, taking and disseminating minutes - Managing MS Teams updating documents - Managing stationery orders, consumables an other items via Oracle as required - Organising payment and processing of invoices via Oracle including Capex and Request for Decisions - Receiving telephone information requests, taking appropiate action and escalating as required - Creating documentation and complete standard forms using established procedures - Updating health information systems as required - Maintaining COVID-19 processes, timelines and document control - Assisting with COVID-19 Vaccination Programme roll out - Leading and coordinating COVID-19 Response general audit Show less



Auckland District Health Board

• Team Administrator - Cardiothoracic & ORL Anaesthesia Department

  • Jul 2020 - Sep 2021

  Responsibilities: - Managed stationery orders, non-clinical / clinical equipment and consumables as required for the department - Liaised with Accounts Payable & process Invoices received as required - Updated and managed departmental notice boards - Liaised with neighbouring departmental administrative staff - Maintained accurate rosters, staff and telephone lists for the department and distributed appropiately - Updated and managed the Leave Calendar for the year - Liaised and processed with Finance Dept., HR Dept. & Payroll Dept. regarding budgeting, resources, on call claims, WRE/CME claims, leave, claim forms, contract cases payments - Filed documents and updated spreadsheets and documents as needed - Typed out Minutes of various meeting at the request of Service Clinical Director and other clinical staff - Ensured timely distribution of agendas and minutes of Departmental meetings - Managed different Healthcare Softwares (WFC, A02, DSC, ORACLE) Show less



Contaminated Site Solutions

• Auckland, New Zealand

• Administration & Accounts Assistant

  • Jul 2019 - Jul 2020

  Responsibilities: - Handled inbound and outbound calls from and to clients - Managed WorkFlowMax, Kainga Ora and Tamaki Regeneration Portals, logged new jobs and updates - Managed Xero, accounts payable and receivables, Invoicing and Debt collecting - Supported Administration Team with data entry, quote drafts, reports and updates Responsibilities: - Handled inbound and outbound calls from and to clients - Managed WorkFlowMax, Kainga Ora and Tamaki Regeneration Portals, logged new jobs and updates - Managed Xero, accounts payable and receivables, Invoicing and Debt collecting - Supported Administration Team with data entry, quote drafts, reports and updates



Scentre Group (Owner of Westfield destinations in Aus and NZ)

• Australia
• Real Estate
• 700 & Above Employee

• Risk Management Administrator

  • Apr 2019 - Jun 2019

  Responsibilities: - Collected and reviewed Insurance documentation - Maintained and organised files - Assisted in obtaining information from Health & Safety Managers from Site - Created and maintained numerous databases and excel sheets - Trained and supported Contractors with queries, reports, documentation and Aconex database Responsibilities: - Collected and reviewed Insurance documentation - Maintained and organised files - Assisted in obtaining information from Health & Safety Managers from Site - Created and maintained numerous databases and excel sheets - Trained and supported Contractors with queries, reports, documentation and Aconex database



New Zealand Labour Hire

• New Zealand
• Human Resources Services
• 1 - 100 Employee

• Traffic Controller

  • Dec 2016 - Apr 2019

  Responsibilities: - Maintained safe access from and to site - First aider on site - Supervised people to meet H&S requirements to access site Responsibilities: - Maintained safe access from and to site - First aider on site - Supervised people to meet H&S requirements to access site



Mars

• United States
• Manufacturing
• 700 & Above Employee

• Customer Service Representative

  • Dec 2010 - Aug 2016

  Responsibilities: - Handled inbound calls from customers and assisted with advise and information required - Managed CRM database and maintained updated information and reports - Reported and supported Quality Department Area with information gathered from customers queries, complaints or needs - Trained and supported the new Call Center Team Responsibilities: - Handled inbound calls from customers and assisted with advise and information required - Managed CRM database and maintained updated information and reports - Reported and supported Quality Department Area with information gathered from customers queries, complaints or needs - Trained and supported the new Call Center Team



Deloitte

• Business Consulting and Services
• 700 & Above Employee

• Executive Secretary/ Assistant

  • Jun 2008 - Sep 2010

  Responsibilities: - Handled inbound and outbound calls to and from clients in a timely manner - Assisted Directors, Partners and Managers - Managed agenda, video calls, events and meetings - Coordinated travels, expenses, accommodation for Directors, Partners, Managers and their Staff Responsibilities: - Handled inbound and outbound calls to and from clients in a timely manner - Assisted Directors, Partners and Managers - Managed agenda, video calls, events and meetings - Coordinated travels, expenses, accommodation for Directors, Partners, Managers and their Staff